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TECHNICAL TROUBLESHOOTING GUIDE
Problem
Possible reasons
Solutions
Unable to open lid
Unable to open because of
pressure in the cooking pot.
Press continuously the pressure
release button to remove the
pressure inside of the cooking pot.
It can take a few minutes until the
pressure is fully released.
Pressure in the cooking pot
is fully released but the
float valve is stuck because
it is too dirty and therefore
unable to move down.
a.
Be sure the pressure is totally
released by letting the appliance
cool down for at least 2 hours.
b.
Gently push the float valve
down by inserting a skewer
or a long object into the float
valve opening. If this does not
work, send the appliance to an
Approved Service Centre.
c.
For next use, please clean
and dry off the float valve
thoroughly.
Unable to close lid
The sealing gasket is not
properly installed.
Install the sealing gasket properly.
The cooking pot contains
hot ingredients generating
steam.
Wait for the ingredients in the
cooking pot to cool down before
trying to close the lid again.
The float valve is stuck
because it is too dirty and
therefore unable to move
down.
a.
Gently push the float valve
down by inserting a skewer
or a long object into the float
valve opening. If this does not
work, send the appliance to an
Approved Service Centre.
b.
For next use, please clean
and dry off the float valve
thoroughly.
Position and or direction at
which the lid was closed is
incorrect.
Close the lid in the correct
direction according to the
instruction manual.
When opening the
lid, the cooking pot
remains attached to
the lid.
The sealing gasket created
a suction effect.
The cooking pot will free from the
lid by itself. It is normal and simply
demonstrates a good hermeticity
of the product. To avoid that the
cooking pot falls heavily on the
product when opening the lid,
always open the lid gently.
Problem
Possible reasons
Solutions
Intense release of
pressure from the
pressure limit valve.
The inner pressure exceeds
working pressure, or the inner
pressure exceeds the safety
pressure.
Clean pressure limit valve, float
valve and lid thoroughly. If float
valve still has steam coming
out, please return appliance to
the nearest Approved Service
Center for inspecting, repairing
or adjusting by authorized
person.
The pressure limit valve is in an
incorrect position.
Carefully rotate/press the
pressure limit valve to make it
fall into place. Be careful of the
hot steam. Position yourself
safely and wear oven mitts.
Faulty pressure control resulted
in release of pressure.
Send the appliance to an
Approved Service Centre for
repair.
Continuous pressure
release from the
float valve.
The inner pressure exceeds
working pressure, or the inner
pressure exceeds the safety
pressure.
Clean pressure limit valve, float
valve and lid thoroughly. If float
valve still has steam coming
out, please return appliance to
the nearest Approved Service
Center for inspecting, repairing
or adjusting by authorized
person.
Residue in the float valve.
a.
Press continuously the
pressure release button to
remove the pressure inside
of the cooking pot. It can
take a few minutes until the
pressure is fully released.
b.
Let the appliance cool down
for at least 2 hours.
c.
Clean and dry off the float
valve before restarting the
cooking.
The float valve is stuck.
a.
Press continuously the
pressure release button to
remove the pressure inside
of the cooking pot. It can
take a few minutes until the
pressure is fully released.
b.
Let the appliance cool down
for at least 2 hours.
c.
Clean and dry off the float
valve before restarting the
cooking.
