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TEFAL/T-FAL* INTERNATIONAL LIMITED GUARANTEE
: www.tefal.com
This product is repairable by TEFAL/T-FAL*, during and after the guarantee period.
Accessories, consumables and end-user replaceable parts can be purchased, if locally
available, as described on the TEFAL/T-FAL internet site www.tefal.com
The Guarantee**
TEFAL/T-FAL guarantees this product against any manufacturing defect in materials or
workmanship during the guarantee period within those countries*** as stated in the attached
country list, starting from the initial date of purchase or delivery date. The international
manufacturer’s guarantee covers all costs related to restoring the proven defective product
so that it conforms to its original specifications, through the repair or replacement of any
defective part and the necessary labour. At TEFAL/T-FAL’s choice, a replacement product may
be provided instead of repairing a defective product. TEFAL/T-FAL’s sole obligation and your
exclusive resolution under this guarantee are limited to such repair or replacement.
Conditions & Exclusions
TEFAL/T-FAL shall not be obliged to repair or replace any product which is not accompanied
by a valid proof of purchase. The product can be taken directly in person or must be
adequately packaged and returned, by recorded delivery (or equivalent method of postage),
to a TEFAL/T-FAL authorised service centre. Full address details for each country’s authorised
service centres are listed on TEFAL/T-FAL website (www.tefal.com) or by calling the
appropriate consumer Service centre set out in the attached country list. In order to offer the
best possible after-sales service and constantly improve customer satisfaction, TEFAL/T-FAL
may send a satisfaction survey to all customers who have had their product repaired or
exchanged in a TEFAL/T-FAL authorised service centre.
This guarantee applies only for products purchased and used for domestic purposes and
will not cover any damage which occurs as a result of misuse, negligence, failure to follow
TEFAL/T-FAL instructions, or a modification or unauthorised repair of the product, faulty
packaging by the owner or mishandling by any carrier. It also does not cover normal wear
and tear, maintenance or replacement of consumable parts, or the following:
- using the wrong type of water or consumable - mechanical damages, overloading
- ingress of water, dust or insects into the product (excluding appliances with features
specifically designed for insects)
- scaling (any de-scaling must be carried out according to the instructions for use)
- damage to any glass or porcelain ware in the product
- damages or poor results specifically due to wrong voltage or frequency as stamped on the
product ID or specification
- damage as a result of lightning or power surges
- accidents including fire, flood, etc
- professional or commercial use
Consumer Statutory Rights
This international TEFAL/T-FAL guarantee does not affect the Statutory Rights a consumer
may have or those rights that cannot be excluded or limited, nor rights against the retailer
from which the consumer purchased the product. This guarantee gives a consumer specific
legal rights, and the consumer may also have other legal rights which vary from State to
State or Country to Country. The consumer may assert any such rights at his sole discretion.
***Where a product purchased in a listed country and then used in another listed country, the
international TEFAL/T-FAL guarantee duration is the one in the country of usage, even if the
product was purchased in a listed country with different guarantee duration. The repair process
may require a longer time if the product is not locally sold by TEFAL/T-FAL. If the product is
not repairable in the new country, the international TEFAL/T-FAL guarantee is limited to a