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                                                                                                                                          WG3100-Series  GSM  VoIP  Gateway  User  Manual 

_______________________________________________________________________________ 

Techroutes Network Pvt. Ltd.

 

102 

4.12.11 Restart 

 

 

5 

Troubleshooting and Command Line 

5.1

 

L

OGIN 

WG3100

 

&

 

G

ENERAL 

K

NOWLEDGE OF 

WG3100

 

C

OMMAND

 

This is a document for some customers who need more details of TECHROUTES

’s products with command lines. To make sure the 

system runs successfully, we suggest customers setting WG3100 by GUI. In this manual, some topics such as how to check the IP, 

signaling and call conversation are covered.   

Tips: The document is fit for all WG3100-VE/F/G models. 

Run system tool Telnet to login WG3100. The default username and password is "admin".   

C:\Users\Administrator>telnet 172.16.101.142 

 

Input "?" to show the all commands and its information. 

 

Abbreviation is supported in WG3100 command. For example you can input "en" substitute for "enable", input "sh" substitute for 

"show", input "cl" substitute for "clock",   

Содержание WG3100 Series

Страница 1: ...00 series GSM VoIP Gateway User Manual Techroutes Network Pvt Ltd Address 2nd Floor Sun Tower MG Road Sukhrali Gurgaon Haryana Emails sales techroutes com support techroutes com Website www techroutes...

Страница 2: ...WG3100 VG 10 1 4 Functions and Features 11 1 4 1 Protocols 11 1 4 2 System Function 11 1 4 3 Industrial Standards Supported 12 1 4 4 General Hardware Specification 13 2 Quick Installation 14 2 1 Atte...

Страница 3: ...tion 23 4 4 Statistics 23 4 4 1 TCP UDP 23 4 4 2 RTP 24 4 4 3 SIP Call History 24 4 4 4 IP to GSM Call History 25 4 4 5 CDR Report 26 4 4 6 Lock BCCH History 27 4 4 7 Current call status 28 4 4 8 GSM...

Страница 4: ...w 44 4 8 2 SMS Send Limit Settings 45 4 8 3 Send SMS 45 4 8 4 SMS Outbox 46 4 8 5 SMS Inbox 46 4 8 6 USSD 46 4 8 7 Email 47 4 9 Call Configuration 51 4 9 1 SIP Configuration 51 4 9 2 SIP Trunk Configu...

Страница 5: ...4 11 1 Syslog 90 4 11 2 Filelog 91 4 11 3 Summary 91 4 11 4 SIM card debug 92 4 11 5 Ping test 92 4 11 6 Tracert Test 92 4 11 7 Network Capture 93 4 11 8 Voice Loopback Test 97 4 12 tools 98 4 12 1 F...

Страница 6: ...w sip Information show sip config 104 Show memory status show memory detail 105 Show SIP port status show sip all 105 Show Current calls sh ecc call 105 Show RTP session sho rtp se 106 Show ASR ACD st...

Страница 7: ...y based on IP and Mobile network which provides a flexible network configuration powerful features and good voice quality It works for carrier grade enterprise SOHO residential users for cost effectiv...

Страница 8: ...of WG3100 VE shows as follow Figure 1 3 1 Front view of WG3100 VE 8G 8C Table 1 3 1 Description of Front view Index Indicators Description 1 RUN On Starting Off Abnormal Blinking every 0 5s Normal st...

Страница 9: ...a Connector Mark as digits 0 to 7 3 Network FE0 and FE1 its default IP address 192 168 11 1 4 Console RS232 standard band rate 115200bps 5 RST Reset button to restore default IP and password or restor...

Страница 10: ...rd Slot SIM card slot mark with 0 15 Back view Indicators and connectors Indicators Name Status Description Power switch Power on or power off the device Power connect AC Input 110 240V FE0 FE1 Networ...

Страница 11: ...escription SIM Card Status Indicator OFF Indicates SIM is offline SIM status may include SIM card not inserted SIM card not available SIM card unregistered ON SIM card is in use Blinking SIM card is r...

Страница 12: ...old RST button 7 seconds RUN LED being blink PWR Power indicator OFF No power ON Power on RUN System indicator Blinking 0 5S Device is running normally ON Device is booting up OFF Device is not bootin...

Страница 13: ...IVR Recording White and black list One number access Open API for SMS support USSD Echo Cancellation with ITU T G 168 165 standard Automatic negotiate network Hotline BCCH Support on GSM Gateway only...

Страница 14: ...__ Techroutes Network Pvt Ltd 13 1 4 4 General Hardware Specification Power Supply WG3100 VE Input 100 240V 50 60Hz Output DC12V 4 0A WG3100 VF G Input 100 240VAC 50 60Hz Temperature Operation 0 45 St...

Страница 15: ...nterface should be standard RJ45 with 10Mbps or 100Mbps interfaces GSM channels work properly and antennas should be well connected 2 2 INSTALLATION PROCEDURES Connect antennas to the device Connect t...

Страница 16: ...as 192 168 1 10 192 168 1 10 is just an example 156 Dial 156 192 168 1 1 to set the default gateway of the network as 192 168 1 1 192 168 1 1 is just an example 153 Dial 153 255 255 0 0 to set the ne...

Страница 17: ...sure easy maintenance the device provides a standard RS232 console port which has a Baud rate of 115200bps Users can log in the device to carry out maintenance related configurations through the conso...

Страница 18: ...me and password are the same with those of the web interface of device Commands for configuring the IP address of the device In the following example IP address of device needs to be configured as 172...

Страница 19: ...ice with Google Chrome or Firefox Browser The configuration introduction also suitable for following models WG3100 VE 4G WG3100 VE 8G WG3100 VF 16G WG3100 VF 8G WG3100 VF 32G WG3100 VE 8C 8 Channels C...

Страница 20: ...efault username and password are admin admin It is strongly recommended change the default password to a new password for system security 4 2 PARAMETERS CONFIGURATION WG3100 VE WEB configuration inter...

Страница 21: ...ystem Information Parameters Description MAC Address Displays the current MAC of the gateway for example 00 1F D6 1B 3D 02 Network Mode WG3100 VE works as bridge mode by default Network Current IP add...

Страница 22: ...ived and sent Version info shows the current firmware version Device Model Model name of the device Package version 02231220 2016 12 16 17 44 40 official 02231220 is the version number Software versio...

Страница 23: ...ted by taking the number of successfully answered calls and dividing by the total number of calls attempted Since busy signals and other rejections by the called number count as call failures the ASR...

Страница 24: ...n of IPPBX SIP Server 4 3 3 SIP Information Figure 4 3 3 SIP Information Displays registration status information with Softswitch platform or SIP Server Table 4 3 3 SIP information Parameters Descript...

Страница 25: ...load Type The voice code of this channel Include G 723 1 PCMA PCMU G 729AB Packet Period Time of packaging Local Port Local port of transmitting RTP packages Peer IP End of equipment IP address Peer P...

Страница 26: ...cted The amount of incoming calls which have connected Incoming Answered The amount of incoming calls which answered by GSM CDMA modular Incoming Failed The amount of incoming calls which failed Outgo...

Страница 27: ...in this port Duration Statistics call total time Answered Statistics response times Call Failed Caused by SIP Statistics cause of call failure from SIP include canceled timeout not allowed Negotiation...

Страница 28: ...itch IPPBX to mobile network GSM to IP incoming calls from mobile network to IPPBX Softswitch Source Calling number Destination Called number Stauts Answered the call was established successful Canced...

Страница 29: ...BCCH to help analysis SIM card register status 4 4 7 Current call status On the Statistics Current Call Status interface status and detail of the current call are shown 4 4 8 GSM Event GSM event page...

Страница 30: ...ubnet Mask and Default Gateway by manual PPPoE Need ISP offer the account and password Use this mode when there is not router in the local network MTU Message transmit unit default is 1400 Obtain DNS...

Страница 31: ...times you don t want to use this automatic mapping you d rather have fixed static associations between an IP address and a MAC address Gateway provides you the ability to add static ARP entries to Pro...

Страница 32: ...VPN setting can be null Use MPPE Encryption parameter support 40 128 bit must be match with VPN server Check VPN connecting status on system information 4 6 SECURITY CENTER 4 6 1 Access Rules On the...

Страница 33: ...asic Configuration Basic Configuration SIM Mode Techroutes gateway support two types of SIM card installation which is local and remote SIM management Item Description Local To use local SIM card whic...

Страница 34: ...d EFR EFR and FR Auto it means GSM Audio Coding is automatic FR Full Rate the first digital speech coding speech standard used in the GSM digital mobile phone system The bit rate of the codec is 13 kb...

Страница 35: ...channel HR FR and EFR GSM Audio Coding supports both FR and EFR but FR is prior to EFR EFR and FR GSM Audio Coding supports both EFR and FR but EFR is prior to FR Example Configuration between SMS box...

Страница 36: ...ion CLIR Calling Line Identification Restriction If the CLIR function is enabled the phone number of the caller will not be displayed on the called phone Detect Reverse Polarity If the function is ena...

Страница 37: ...DMA1900 and WCDMA2100 4 7 3 Phone Number Config On the Phone Number Config interface you can write a phone number into a specific memory card and SIM Card and thus the phone number can be called in ca...

Страница 38: ...ers Description PIN Personal identification number of SIM card In the status of SIM card locked PIN can be modified to prevent SIM card from being stolen Select Port Selects the GSM CDMA channel numbe...

Страница 39: ...8 4 7 6 Operator Click Search button while there is SIM card in that port after a while you will see Operator codes list under Operator List dropbox And then select correct operator code which match w...

Страница 40: ...ion about the identity of the network The information is used by a mobile station to get access to the network Information includes the Mobile Network Code MNC the Location Area Code LAC and a list of...

Страница 41: ...encies and the frequencies will be matched with the gateway permanently Random you are required to set some conditions including minimum signal strength the period for automatic frequency switch and w...

Страница 42: ...all Forwarding Calls can be forwarded unconditionally or under certain conditions Call forwarding is the same as mobile phone which to activate deactivate supplementary service of SIM card For more de...

Страница 43: ...he call waiting function can be disabled or enabled Call waiting is the same as mobile phone which to activate deactivate supplementary service of SIM card For more details of these services please co...

Страница 44: ...e port of the secondary Cloud server It can be null Domain Name The name of the sub domain used by the gateway under the Could server Password The password of the sub domain used by the gateway under...

Страница 45: ...ce S N is the device ID on gateway find it on the page system information as below 4 8 SMS AND USSD 4 8 1 SMS Send Overview On the SMS Send Overview interface you can see the number of SMS messages th...

Страница 46: ...mit Settings interface click Add and you can see the following interface 4 8 3 Send SMS The GSM gateway can be used to send messages and receive massages Parameter Explanation Port The port through wh...

Страница 47: ...ation of each SMS message that has been received and can export the messages 4 8 6 USSD USSD Unstructured Supplementary Service Data is a service which is provided by a telecom operator and allows GSM...

Страница 48: ...to read again MAX 3 times If failed final the email status will be set to read also When email use protocol POP3 if email read successful will delete it If email read failed keep the email status beca...

Страница 49: ...GSM gateway send SMS to mobile 13899998888 Notice Don t set signature at the end of email and make sure the received email is plain text format How to configure Email to SMS in GSM gateway 1 Open pag...

Страница 50: ...must use fix format Subject this subject MUST be the same as email subject Example when you send email with subject Test SMS the Subject s field in GSM gateway must be Test SMS also Email contents usu...

Страница 51: ...e email senders use other encoding like 7Bit it will not support 3 Email size The email size can t more than 300 chars if more than it the WG3100 will not try to read it How to set SMS to Email The WG...

Страница 52: ...name Enter your e mail address username SMTP Password Enter the password of the e mail address you configured please make sure it is correct TLS Enable Enable the TLS or not If your e mail address ser...

Страница 53: ...xy Outbound proxy it mainly used in firewall NAT environment That make the signaling and media streams are able to penetrate the firewall Local SIP Port Configuration In order to work different applic...

Страница 54: ...t register set No Also enable the Allow Call from IP to PSTN without Registration and Allow Call from PSTN to IP without Registration function Register Interval This field specifies the value that the...

Страница 55: ...lue in milliseconds of the retransmission timer for SIP messages Default specifies 500 T2 This field specifies retransmission timer for T1 timeout of SIP message in milliseconds Default specifies 4000...

Страница 56: ...16 0 8 2080 Call ID 8874a4e49f11af243c6b717c05a16e35 172 16 222 22 CSeq 1804289386 OPTIONS Contact sip 31 172 16 222 22 Max Forwards 70 Accept application sdp Content Length 0 Keepalive Retry Count T...

Страница 57: ...is definitely in ringing status Session Timer SIP Session Timers which is an extension of SIP RFC 4028 that allows a periodic refreshing of a SIP session using the RE INVITE UPDATE message The refresh...

Страница 58: ...fresher which including in SIP message body user agent client UAC or user agent server UAS UPDATE sips bob 192 0 2 4 SIP 2 0 Via SIP 2 0 pc33 atlanta example com branch z9hG4bKnashds12 Route sips p1 a...

Страница 59: ...rver Refer to table SIP Response the SIP server possibly need some specific SIP response from the gateway Example SIP server need SIP response 180 Ringing instead of 183 Ringing the configuration shou...

Страница 60: ...he SIP server It specifies the IP address of the peer equipment Port It is an interworking parameter between the remote Softswitch and the SIP server It specifies the SIP port number of the peer equip...

Страница 61: ...Configuration Table 4 12 3 Description of Port Configuration Parameters Description Port Configuration Used to configure ports gain Auto Dial etc ALL ports register used same user ID The default is n...

Страница 62: ...lue of chipset Adjusting it will effect volume on IP side To VoIP Hotline When mobile fixed line users make call to this port gateway will auto forward to dedicate number The hotline could be DID Ring...

Страница 63: ...__________________________________________________________ Techroutes Network Pvt Ltd 62 4 9 6 Digitmap Digit Map Syntax 1 Supported objects Digit A digit from 0 to 9 Timer The symbol T matching a tim...

Страница 64: ...rated by hyphen which matches any digit between and including the two The subrange construct can only be used inside a range construct i e between and 6 Wildcard x matches any digit 0 to 9 7 Modifiers...

Страница 65: ..._ Techroutes Network Pvt Ltd 64 or first is 13 followed by 9 digits 3 13 15 18 xxxxxxxxx Means that first is 13 15 or 18 followed by 8 digits 4 1 357 9 xx Means that first is 1 2 3 or 5 or 7 8 9 follo...

Страница 66: ...or port group Call Restriction allow or forbid to call out Source Prefix to match with prefix of caller number Destination Prefix to match with prefix of called number Prefix to add to add a prefix i...

Страница 67: ..._________________________________________________________________ Techroutes Network Pvt Ltd 66 Remove prefix 991 of called number Remove prefix 88 and then add 0 in front of called number 4 9 8 Tel I...

Страница 68: ...or SIP trunk Destination indicates call to which port or port group Call Restriction allow or forbid to call out Source Prefix to match with prefix of caller number Destination Prefix to match with p...

Страница 69: ...e for Hotline configuration Enable PSTN Incoming Configuration Means when call from mobile side you can dial the feature codes Chapter 3 Basic Operation to configure IP address and so on Enable Auto O...

Страница 70: ...n gateway or IPPBX to be redirect Play Voice Prompt for PSTN Incoming Calls Default setting is Yes when the gateway receive incoming from mobile it will play default customized voice prompt to caller...

Страница 71: ...l not work when this option enabled Allow Call from PSTN to IP without Registration Refer to SIP Configuration Is register If Is register setting is no this option need set Yes to avoid that the devic...

Страница 72: ...to avoid NAT traversal issue Enable Silence Suppression Enable the silence suppression almost no impact on call quality and can save about half of the bandwidth Call Progress Tone Each country has it...

Страница 73: ...______ Techroutes Network Pvt Ltd 72 System IVR While you make call to SIM card of GSM gateway you will hear default IVR prompts or customized IVR Configure codec list 4 9 11 DBO Parameter Enable DBO...

Страница 74: ...DBO Server Port DBO service ports that dedicate by DBO server There are 4 ports definite in the DBO server by default 3479 6479 12479 and 24479 any one of this 4 ports will work with the DBO server A...

Страница 75: ...nd password match with the server The username with the format as x x x x_3479 by default x x x x is the IP of DBO server Standby DBO Server Password The authenticate password which provide by DBO ser...

Страница 76: ...function is mainly used for anti blocked such as some operators launched special call testing for the detection of the VoIP equipment call volume may is mute or great noise 4 10 3 Phone Number Learnin...

Страница 77: ...Input the Your number is 8618344144906 at Test SMS Text press the Test you will get the match result 2 SMS Send SMS to carrier and get the response For example send SMS My Number to 10086 the carrier...

Страница 78: ...e Test you will get the match result 3 Call Call to carrier and get the response For example call 10086 after call connected it will play IVR welcome to use China Mobile recharge press 1 check balance...

Страница 79: ...is the gateway will take the number 8618344144906 For make sure the configuration work we can use the Matching Test Input the Your number is 8618344144906 at Test SMS Text press the Test you will get...

Страница 80: ...balance by USSD Send USSD to carrier and get the response For example send 101 get response Your balance is 73 40 So configured the Keywords to Your balance is the gateway will take the number 73 40...

Страница 81: ...Pvt Ltd 80 next page 2 Check balance by SMS Send SMS to carrier and get the response For example send SMS My balance to 10086 the carrier reply SMS Your balance is 73 40 So configured the Dest Number...

Страница 82: ...nd get the response For example call 10086 after call connected it will play IVR welcome to use China Mobile recharge press 1 check phone number press 2 other services press 3 press 3 it will play IVR...

Страница 83: ...__________________________________________________________________ Techroutes Network Pvt Ltd 82 For make sure the configuration work we can use the Matching Test Input the Your balance is 73 40 at Te...

Страница 84: ...en call is connected user can set that value here If the operator starts billing once the call is connected please set 0 here In this example set 1 per 60s for port group 0 4 10 6 Call limit Single Ca...

Страница 85: ...ed to work together with Balance Check function when enable both balance check function and billing the gateway will automatically regulate the balance In this case billing unit 1 60s total credits 30...

Страница 86: ...web of the gateway and then click Statistics and CDR Report Then enable the CDR as the below figure shows Don t forget to click save after selecting Yes on Enable CDR 4 Configure the Low abnormal call...

Страница 87: ...The error code 8 meaning of Operator determined barring indicates precisely that the SIM was blocked by operator so we provide this feature to detect the error code and then blocked gateway module Fo...

Страница 88: ...could Reset the specified GSM module Block the specified GSM module Block the SIM this setting only available while remote SIM mode is in using or multiple SIM device SMS Test send a SMS through speci...

Страница 89: ...Auto Generation Because the device used to call out as a landing a large number of outgoing easily be detected abnormality so we need auto generation incoming calls outgoing calls which between diffe...

Страница 90: ...l duration will between the Min and Max Auto Send SMS Auto SMS between the same device ports Conditions Settings define the value when auto SMS Call generation start to work 1 By Device Online Time SI...

Страница 91: ...ors of problems or performance There are 5 levels of syslog Including NONE DEBUG NOTICE WARNING and ERROR The Signal Log is include following traces which defined in system by default SD hardware debu...

Страница 92: ...ch defined in system by default CLI command line TEL LOAD firmware upload SNMP WEBS embedded web server PROV provisioning Server Syslog When the gateway register to SIM Cloud server the option will be...

Страница 93: ...vt Ltd 92 Summary file is enabled by default Just click download button in case of some of system error happened 4 11 4 SIM card debug Enable trace while remote SIM card used in this device 4 11 5 Pin...

Страница 94: ...of the gateway as below Getting start to PCM capture PCM capture is help to analysis voice stream between GSM CDMA modular and DSP chipset To enable PCM capture Select PCM only on Network Capture page...

Страница 95: ...as pcap format so that it can be opened in some of capture software like Wireshark Ethereal software etc To enable syslog capture Select Syslog special only on Network Capture page Click Start to ena...

Страница 96: ...enable RTP capture Dialing out through gateway start talking a short while then hangup the call Click Stop to disable RTP capture Save the capture to local computer The capture is named to capture x p...

Страница 97: ...gh gateway start talking a short while then hangup the call Click Stop to disable DSP capture Save the capture to local computer The capture is named to capture x pcap x is serial number of capture an...

Страница 98: ...interface and go on the other tests Voice stream patch on gateway DSP TDM Test DSP TDM Test is the loopback of GSM side VoIP DSP Modular Mobile To start DSP TDM Test Make a call test through gateway t...

Страница 99: ...le Upload On the Tools Firmware Upload you can upload a firmware to upgrade the device But you need to restart the device for the change to take effect 4 12 2 Userboard Upgrade Click Upgrade button wh...

Страница 100: ...Management Parameter Parameters Description NTP Parameter The Network Time Protocol NTP is a protocol and software implementation for synchronizing the clocks of computer systems over packet switched...

Страница 101: ...chroutes Network Pvt Ltd 100 Register Remote Server account from web site server02 dmcld com 3000 4 12 6 Email Account Setting Please refer to section SMS and USSD Email 4 12 7 Username and Password W...

Страница 102: ...s control You need to set a new password to control access level of web links After set password you can set which page is allow disallow to access by default user 4 12 9 Factory Reset Be careful do t...

Страница 103: ...make sure the system runs successfully we suggest customers setting WG3100 by GUI In this manual some topics such as how to check the IP signaling and call conversation are covered Tips The document i...

Страница 104: ...103 5 2 COMMANDS IN ROS MODE There is only a litter commans in ROS mode If you need more commands you must enter the ROS mode Input enable to enter ROS mode if you have in the ROS mode 5 2 1 SUMMARIZE...

Страница 105: ...oIP Gateway User Manual _______________________________________________________________________________ Techroutes Network Pvt Ltd 104 Show Time show clock Show version show version Show sip Informati...

Страница 106: ...ay User Manual _______________________________________________________________________________ Techroutes Network Pvt Ltd 105 Show memory status show memory detail Show SIP port status show sip all Sh...

Страница 107: ...______________________________________________________ Techroutes Network Pvt Ltd 106 Show RTP session sho rtp se Show ASR ACD statistics show ecc state 5 3 COMMANDS IN CONFIG MODE 5 3 1 SUMMARIZE OF...

Страница 108: ...3100 Series GSM VoIP Gateway User Manual _______________________________________________________________________________ Techroutes Network Pvt Ltd 107 Input to show the all commands and its informati...

Страница 109: ...rk Pvt Ltd 108 5 3 2 GENERAL PURPOSE COMMANDS IN CONFIG MODE Set time clock set Save the configuration save Restart device reset eia Enable debug The command format is deb port port number to enable p...

Страница 110: ...HOW TO TRACE SIP LOGS Create telnet session to gateway the main steps as below Welcome to Command Shell Username admin Password ROS en ROS ROS config ROS config deb sip msg all ROS config ex ROS ROS a...

Страница 111: ...config deb port all Debug All enable trace on all port ROS config ROS config deb port 0 Succ Debug PortNo 0 enable trace port 0 ROS config ROS config no deb port all ROS config ROS config ex ROS ada R...

Страница 112: ...____________________________________________ Techroutes Network Pvt Ltd 111 ROS ada ADA CONNECTED WELCOME ROS ada cmd 53 19 0 0 1 enable trace 0 0 means port range 0 to 0 0 8 means port range from 0 t...

Страница 113: ...Control Protocol DTMF Dual Tone Multi Frequency USSD Unstructured Supplementary Service Data PSTN Public Switched Telephone Network STUN Simple Traversal of UDP over NAT IVR Interactive Voice Respons...

Страница 114: ...oIP Gateway User Manual _______________________________________________________________________________ Techroutes Network Pvt Ltd 113 NAT Network Address Translation RTP Real time Transport Protocol...

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