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TC4310 User’s guide 

 

Chapter3: Additional Information .......................................................................................24 

 

Frequently Asked Questions .............................................................................................. 24 

 

General Troubleshooting ................................................................................................... 25 

 

Service Information ........................................................................................................... 26

Содержание TC4310

Страница 1: ...or proper grounding and in particular specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical Power Supply Information The power supply can be unplugged to turn off main power to the cable modem It should also be easily accessible in an emergency Operating Information Operating Temperature 0 to 40 C 32 to 104 F St...

Страница 2: ...m Needs to Do Its Job 10 Contact Your Local Cable Company 10 Connecting the Cable Modem to a Single Computer 11 Attaching the Cable TV Wire to the Cable Modem 12 Installation procedure for connecting to the Ethernet interface 13 Connecting More Than Two Computers to the Cable Modem 14 Chapter 2 WEB Configuration 15 Accessing the Web Configuration 15 Outline of Web Manager 16 Warning message to cha...

Страница 3: ...Page 3 27 TC4310 User s guide Chapter3 Additional Information 24 Frequently Asked Questions 24 General Troubleshooting 25 Service Information 26 ...

Страница 4: ...TC4310 User s guide Glossary 27 Page 3 27 ...

Страница 5: ...and US LEDs are flashing it means the Cable Modem is automatically updating its system software Please wait for the lights to stop flashing Do not remove the power supply or reset the Cable Modem during this process Introduction Cable Modem Features DOCSIS EuroDOCSIS 3 0 Compliant Supports channel bonding up to 8 downstream channels and 4 upstream channels and provides high speed internet access c...

Страница 6: ...8 Linux Video VGA or better SVGA preferred VGA or better SVGA built in preferred Ethernet 10BaseT 100BaseT or 1000BaseT 10BaseT 100BaseT or 1000BaseT An Ethernet card makes it possible for your computer to pass data to and from the internet You must have an Ethernet card and software drivers installed in your computer You will also need a standard Ethernet cable to connect the Ethernet card to you...

Страница 7: ...on by the cable modem from the Network Downstream Traffic US Indicates the status of Data transmission by the cable modem to the Network Upstream Traffic Online Displays the status of your cable connection The light is off when no cable connection is detected and fully lit when the modem has established a connection with the network and data can be transferred Link Indicates the state of Ethernet ...

Страница 8: ... ON 1 sec and OFF 1 sec Tftp status LED SHOULD be ON 0 25 sec and OFF 0 25 sec ON ON ON ON X Operational NACO ON ON FLASH FLASH OFF X Operational NACO OFF FLASH FLASH FLASH FLASH FLASH Wait registration with all DS and all US Lights Flash sequentially from the right to left Minimum duration 3 seconds Channel Bonding Operation X X X X OFF From 1 to 4 DS from 1 to 4 LEDs are ON From 5 to 8 DS From 1...

Страница 9: ...nel Connector Description Power Jack Connector for DC12V Etherent Ethernet ports 10 100 1000BaseT RJ 45 connector Reset To restart the modem or press over 5 seconds can default the modem Cable Connector for the cable network Table 1 2 Rear Panel description ...

Страница 10: ...th 10mm There are 2 slots on the underside of the CABLE MODEM that can be used for wall mounting Note When wall mounting the unit ensure that it is within reach of the power outlet To do this Fig 1 3 Wall Mounting 1 For THE CABLE MODEM ensure that the wall you use is smooth flat dry and sturdy and use the 2 screw holes 2 The unit can be to use solid concrete wall and or hard wood wall ...

Страница 11: ...ications What the Modem Needs to Do Its Job The Right Cable Company Make sure your local cable company provides data services that use cable TV industry standard DOCSIS Euro DOCSIS compliant technology Check with your cable company to make sure you have everything you need to begin they ll know if you need to install special software or re configure your computer to make your cable internet servic...

Страница 12: ... will always be ready whenever you need Important Information Your cable company should always be consulted before installing a new cable outlet Do not attempt any rewiring without contacting your cable company first Please verify the following on the Cable Modem The Power LED should be lighted when plug in the power supply Connecting the Cable Modem to a Single Computer This section of the manual...

Страница 13: ...l be connected to the jack which should be labeled either IN CABLE IN CATV CATV IN etc b Connected to a wall mounted cable outlet c Coming out from under a baseboard heater or other location See Figure 1 6 for the wiring example Notes For optimum performance be sure to connect your Cable Modem to the first point the cable enters your home The splitter must be rated for at least 1GHz Fig 1 6 Connec...

Страница 14: ...he Power Switch power on the modem Note Only use the power supply that comes with the modem Using another power supply can cause damage to the product and will void the warranty Connect an Ethernet cable direct connection see below to the Ethernet port at the back of the computer and the other end to the ETHERNET port on the rear panel of the cable modem The modem will seek the appropriate cable s...

Страница 15: ...or Switch Straight through or standard category 5 Ethernet cable one for each computer to be connected If you have a hub with an uplink port a straight through cable can be used in combination with that port in lieu of the crossover cable An uplink port has a small switch on it to change the polarity of the connection It can accept either a crossover or a straight cable depending on the setting Fi...

Страница 16: ...ocal management capability through a built in HTTP server and a number of diagnostic and configuration web pages You can configure the settings on the web page and apply them to the device Once your host PC is properly configured please proceed as follows 1 Start your web browser and type the private IP address of the Cable Modem on the URL field 192 168 100 1 2 After connecting to the device you ...

Страница 17: ...ment containing configuration or status information For easy navigation the pages are organized in groups with group in names main menu Individual page names within each group are provided in the sub menu and sidebar So to navigate to a page click the group hyperlink at the top then the sub menu for the function finally choose the title on the sidebar Your cable company may not support the reporti...

Страница 18: ...e We want to encourage you to change the password in order to enforce the security of your modem Please refer to the chapter Password on page 20 for more information Fig 2 3 Status Password To change the password type the original password and re enter it again Note If forget your username and password you may Press Reset button on the rear panel more than 5seconds to restore the username and pass...

Страница 19: ...ur cable modem has operated since last time being powered up and some key information the Cable Modem received during the initialization process with your cable company If Network Access shows Allowed then your cable company has configured your cable modem to have Internet connectivity If not you may not have Internet access and should contact your cable company to resolve this Fig 2 4 Status Soft...

Страница 20: ...ked Locked Modulation QAM64 QAM64 Channel ID 2 1 Symbol Rate 5120 Ksym sec 5120 Ksym sec Frequency 16000000 Hz 9000000 Hz Power 36 0 dBmV 35 7 dBmV 2 3 4 Locked Locked QAM64 QAM64 3 4 5120 Ksym sec 5120 Ksym sec 23000000 Hz 30000000Hz 35 7 dBmV 36 0 dBmV TC4310 User s guide Connection This page reports current connection status containing startup procedures downstream and upstream status CM online...

Страница 21: ...played on the top banner of each Web configuration page We want to encourage you to change the password in order to enforce the security of your modem The password can be a maximum of 8 characters and is case sensitive In addition this page can be used to restore the cable modem to its original factory settings Use this with caution as all the settings you have made will be lost To perform this re...

Страница 22: ...310 User s guide To change the password type the password and re enter it again If the password is no accepted an error message is displayed Please press TRY AGAIN then typing the correct username and password again ...

Страница 23: ...ntents of the event log Event log are some important events happened on the cable modem in the past Those information are important to your Cable Company if you are having trouble to get internet access Press Clear Log button to clear the logs Fig 2 7 Status Event Log ...

Страница 24: ...m channel ID information here Then click Apply and Reboot button to start scanning the cable network beginning with the values supplied here Check your Cable Company for the frequency you need to enter if you need to set this up by yourself The value is provided in Hertz So for 333 MHz you must type 333000000 Fig 2 8 Status Initial Scan ...

Страница 25: ...nge of services including email chat and news and information services and a connection to the World Wide Web Q Can I watch TV surf the Internet and talk to my friends through the Cable Modem at the same time A Absolutely Q Can I run more than one computer on the modem A Yes a single cable modem can support up to 32 computers using Ethernet connectivity Q What do you mean by Broadband A Simply put...

Страница 26: ...are using the right type of Ethernet cable The modem won t register a cable connection If the modem is in Initialization Mode the INTERNET light will be flashing Call your Cable Company if it has not completed this 5 step process within 30 minutes and note which step it is getting stuck on The modem should work with a standard RG 6 coaxial cable but if you re using a cable other than the one your ...

Страница 27: ...rranty service for the Digital Cable Modem may be provided through your cable provider or its authorized representative For information on 1 Ordering Service 2 Obtaining Customer Support or 3 Additional Service Information please contact your cable company If you purchased your Cable Modem from a retailer see the enclosed warranty card ...

Страница 28: ...operations support interface specifications for Cable Modems and associated equipment F Connector A type of coaxial connector labeled CABLE IN on the rear of the Cable Modem that connects the modem to the cable system HTTP HyperText Transfer Protocol Invisible to the user HTTP is used by servers and clients to communicate and display information on a client browser IP Address A unique 32 bit addre...

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