11-3
11. TROUBLESHOOTING
EM1-33033
11. TROUBLESHOOTING
No print.
Dots missing in the print.
Unclear (or blurred) printing.
Power does not come on.
Printer does not cut.
You see a raised nap where the media
has been cut.
1. Check that media and the ribbon is loaded correctly.
2. Check whether the print head is set correctly or not.
3. Check the cabling between the printer and the host.
Dirty print head.
➔
Clean the print head.
Call your Authorized Service representative if necessary.
1. Dirty print head.
➔
Clean the print head.
2. Bad or faulty ribbon.
➔
Replace ribbon.
3. Poor media quality.
➔
Change media type.
1. Plug power cord into an AC socket.
2. Check the circuit breakers or fuses.
3. Plug another appliance into the AC socket to check if
there is power supplied.
Call your Authorized Service representative if necessary.
Check for a paper jam in the cutter.
Call your Authorized Service representative if necessary.
1. Clean the cutter blades.
2. The blades are worn.
➔
Call your Authorized Service representative.
Problem
Solution
