tracking and insurance for lost or damaged parcels, as Horizon is not responsible for merchandise until it arrives
and is accepted at our facility. A Service Repair Request is available at www.horizonhobby.com on the “Support”
tab. If you do not have internet access, please include a letter with your complete name, street address, email
address and phone number where you can be reached during business days, your RMA number, a list of the
included items, method of payment for any non-warranty expenses and a brief summary of the problem. Your
original sales receipt must also be included for warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
Notice: Do not ship batteries to Horizon Hobby. If you have any issue with a battery, please
contact the appropriate Horizon Product Support office.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the proof-of-
purchase date.
Provided warranty conditions have been met, your Product will be repaired or replaced free of
charge. Repair or replacement decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment will be
required without notification or estimate of the expense unless the expense exceeds 50% of the
retail purchase cost. By submitting the item for repair you are agreeing to payment of the repair
without notification.
Repair estimates are available upon request. You must include this request with your
repair. Non-warranty repair estimates will be billed a minimum of ½ hour of labor.
In addition you will be billed for return freight. Please advise us of your preferred method of payment. Horizon
accepts money orders and cashiers checks, as well as Visa, MasterCard, American Express, and Discover cards.
If you choose to pay by credit card, please include your credit card number and expiration date. Any repair left
unpaid or unclaimed after 90 days will be considered abandoned and will be disposed of accordingly.
Please
note: non-warranty repair is only available on electronics and model engines.
Notice: Do not ship batteries to Horizon Hobby. If you have any issue with a battery, please
contact the appropriate Horizon Product Support office.
Country of Purchase
Horizon Hobby
Address
Phone Number/Email
United States
Horizon Service Center
(Electronics and engines)
4105 Fieldstone Rd,
Champaign, IL
61822 USA
877-504-0233
[email protected]
Horizon Product Support
(All other products)
4105 Fieldstone Rd,
Champaign, IL
61822 USA
877-504-0233
[email protected]
United Kingdom
Horizon Hobby Limited
Units 1-4 Ployters Rd.
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
sales @horizonhobby.co.uk
Germany
Horizon Technischer Service
Hamburger Str. 10
25335 Elmshorn
Germany
+49 4 121 46199 66
[email protected]
France
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’Activité du Révell Matin
91230 Montegeron
+33 (0) 1 60 47 44 70
Notice: Do not ship batteries to Horizon. If you have any issue with a battery, please contact the
appropriate Horizon Product Support office.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the proof-of-
purchase date.
Provided warranty conditions have been met, your Product will be repaired or replaced
free of charge. Repair or replacement decisions are at the sole discretion of Horizon.
Inspection or Repairs
If this Product needs to be inspected or repaired, please use the Horizon Online Repair Request
submission process found on our website or call Horizon to obtain a Return Merchandise Authorization
(RMA) number. Pack the Product securely using a shipping carton. Please note that original boxes may
be included, but are not designed to withstand the rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted at our facility. An Online Repair Request is
available at www.horizonhobby.com http://www.horizonhobby.com under the Repairs tab. If you do not
have internet access, please contact Horizon Product Support to obtain a RMA number along with
instructions for submitting your product for repair. When calling Horizon, you will be asked to provide
your complete name, street address, email address and phone number where you can be reached
during business hours. When sending product into Horizon, please include your RMA number, a list of
the included items, and a brief summary of the problem. A copy of your original sales receipt must be
included for warranty consideration. Be sure your name, address, and RMA number are clearly written
on the outside of the shipping carton.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment will be required
without notification or estimate of the expense unless the expense exceeds 50% of the retail purchase
cost. By submitting the item for repair you are agreeing to payment of the repair without notification.
Repair estimates are available upon request. You must include this request with your repair. Non-
warranty repair estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for
return freight. Horizon accepts money orders and cashiers checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submitting any item to Horizon for inspection or repair, you
are agreeing to Horizon’s Terms and Conditions found on our website under the Repairs tab.
This product must not be disposed of with other waste. Instead, it is the user’s responsibility to dispose of their waste equipment by handing it over to a desig-
nated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of
disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment.
For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal
service or where you purchased the product.
INSTRUCTION FOR DISPOSAL OF WEEE BY USERS IN THE EUROPEAN UNION
WARRANTY
7
