Page 9
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty support or repair. Once assembly, setup or use of
the Product has been started, you must contact Horizon directly. This will enable Horizon to better answer your questions
and service you in the event that you may need any assistance. For questions or assistance, please direct your email to
[email protected], or call 877.504.0233 toll free to speak to a service technician.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return Merchandise Authorization (RMA). Pack the Product
securely using a shipping carton. Please note that original boxes may be included, but are not designed to withstand the
rigors of shipping without additional protection. Ship via a carrier that provides tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for merchandise until it arrives and is accepted at our facility. A Service Repair Request is
available at www.horizonhobby.com on the “Support” tab. If you do not have internet access, please include a letter with your
complete name, street address, email address and phone number where you can be reached during business days, your RMA
number, a list of the included items, method of payment for any non-warranty expenses and a brief summary of the problem.
Your original sales receipt must also be included for warranty consideration. Be sure your name, address, and RMA number are
clearly written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be repaired or replaced free of charge. Repair or replacement decisions
are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment will be required without notification
or estimate of the expense unless the expense exceeds 50% of the retail purchase cost. By submitting the item for repair you
are agreeing to payment of the repair without notification. Repair estimates are available upon request. You must include this
request with your repair. Non-warranty repair estimates will be billed a minimum of ½ hour of labor. In addition you will be
billed for return freight. Please advise us of your preferred method of payment. Horizon accepts money orders and cashiers
checks, as well as Visa, MasterCard, American Express, and Discover cards. If you choose to pay by credit card, please include
your credit card number and expiration date. Any repair left unpaid or unclaimed after 90 days will be considered abandoned
and will be disposed of accordingly. Please note: non-warranty repair is only available on electronics and model engines.
Electronics and engines requiring inspection or repair should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any questions or concerns regarding this product or warranty.
Instructions for Disposal of WEEE by Users in the European Union
This product must not be disposed of with other waste. Instead, it is the user’s responsibility to dispose of their waste
equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources
and ensure that it is recycled in a manner that protects human health and the environment. For more information about
where you can drop off your waste equipment for recycling, please contact your local city office, your household waste
disposal service or where you purchased the product.
