TRUBLUE USER’S MANUA
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Water Level, Conductivity, and Barometric Pressure Data Loggers
TE CONNECTIVITY SENSORS
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TRUBLUE USER’S MANUA
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08/2016
Page 17
14.
Warranty and Product Return Procedures
WARRANTY
Any unit that is less than 2 years old (see DOM) which does not meet the product’s specifications and
exhibits no physical damage to the housing, sensor, or cable (cuts), will be replaced under warranty. Units 2-3
years old: Units that fall within this age group and exhibit no obvious physical damage to the housing, sensor, or
cable (cuts), can be replaced at a discounted list price. Units greater than 3 years old: Units that fall within this
age group are not replaced under warranty.
MERCHANDISE RETURN PROCEDURES
Contact the Applications Engineer (757-766-4398) if your data logger is not operating properly. The
engineer will work with you to troubleshoot the problem and, if necessary, forward you to Customer Service for a
Returned Merchandise Authorization (RMA). Please do not ship until you have obtained a Returned Merchandise
Authorization (RMA) and instructions from Customer Service.
The staff is available for trouble shooting at (757) 766-1500 or toll free at 1-800-745-8008 during normal working
hours, Eastern Standard Time. Be prepared to supply the following information when requesting the RMA:
• Data
logger part number
• Serial
number
• Complete
description of problems/symptoms
• Bill
To and Ship To address
The above information, including the RMA number, mus
t be on the customer’s shipping
documents that
accompany the equipment to be repaired. Prior to returning, the data logger and cable must be cleaned per
instructions provided on the cleaning certificate supplied when the unit was delivered. The certificate can also be
found on our website www.TE.com/Sensors
The completed certificate must accompany the data logger when shipped. We reserve the right to reject any
shipment deemed to be unsanitary or environmentally unsafe to handle. If these guidelines are not met, the
package could be sent back unopened at the customer’s expense.
All equipment should be sent to the following address:
ATTN: WATER LEVEL REPAIR DEPARTMENT (7-digit RMA number)
Measurement Specialties Inc.,
A TE Connectivity Company
1000 Lucas Way
Hampton, Virginia 23666
Incoming freight charges are the customer’s respon
sibility. The customer is also responsible for paying shipping
charges to and from Measurement Specialties Inc., a TE Connectivity company for any equipment not under
warranty.