5
Reload a gift card
This transaction allows you to increase the dollar value on a gift card. For denominated cards, if a reload is
allowed, the total value of the card cannot be more than the original value loaded onto the card.
1.
Select the
Gift Card
icon
Reload.
2.
Enter the
dollar amount
the customer want to add to the gift card and select
OK
.
3.
Select one of the following payment methods.
a)
Swipe the gift card. Go to step 4.
or
a)
Manually enter the gift card
account number
and select
OK
. Go to step 4.
4.
The receipt prints showing new balance of the gift card. You can
REPRINT
the receipt or
FINISH
the
transaction.
Replace a gift card
This transaction allows a cardholder to transfer the balance from a damaged gift card to a new, functional one.
1.
Select the
Gift Card
icon
Replacement.
2.
Select one of the following payment methods.
a)
Swipe the gift card you want to transfer. Go to step 3.
or
a)
Manually enter the gift card
account number
of the card you want to transferand select
OK
. Go to step 3.
3.
Swipe the new gift card that you want to have the amount transferred to.
4.
The receipt prints showing balance of the new gift card. You can
REPRINT
the receipt or
FINISH
the
transaction.
Report a lost or stolen gift card
This is transaction electronically locks a gift card with Valuelink so that it cannot be used. To reactivate the
card, the customer must contact Valuelink.
1.
Select the
Gift Card
icon
Report Lost/Stolen.
2.
Enter the gift card
account number
and select
OK
. Go to step 4.
3.
The screen shows that the transaction is completed with an authorization number and balance.
4.
You can
REPRINT
the receipt or
FINISH
the transaction.
Void a gift card transaction
This option allows you to void a gift card transaction that was done in error.
1.
Select the
Gift Card
icon
Void.
2.
Enter the
trace number
from the receipt of the transaction that you want to void and select
OK
.
Ensure that you offset the cost of the gift card with a financial transaction (i.e. debit, credit or cash) when
adding funds.
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