2
Customer signature
The customer may be required to sign the merchant receipt. This can occur for any transaction, even one where
the customer has already entered their PIN. If you see a signature line on the Merchant receipt, the customer
must
sign the receipt. Failure to do so may prevent you from being paid for the transaction.
Restrictions
The following are
not allowed
for UnionPay cards:
•
Account selection (chequing or savings)
on debit card transactions - a default setting will be used
•
No signature required (NSR) transactions
•
Offline authorizations
•
Partial sale approvals
•
Transactions in foreign currencies
•
Voice authorization / forced post transactions
•
Cashback
Sale (credit or debit card)
1.
Press
F1
.
2.
Enter the
total dollar amount
for the sale and press
OK
.
3.
Customer confirms the dollar amount and presses
Yes
or
No
.
4.
Perform one of the following payment methods:
Contactless
,
Insert
, or
Swipe
.
a)
The customer
taps
their contactless-enabled credit card on the contactless card reader. Go
to step 5.
Insert card
a)
The customer inserts their credit card.
b)
The customer enters their
PIN
and presses
OK
(credit card only). Go to step 5.
Swipe card
a)
Merchant swipes the card.
b)
The customer selects their payment method:
Co-brand
or
UnionPay
.
c)
Verify the card info with what is on the terminal screen and press
OK
.
d)
If the transaction is declined, please retry but select the other brand option in step b. For
example, if you previously selected
Co-brand
for the declined transaction, select
UnionPay
this time. Go to step 5.
5.
The screen shows that the transaction is completed with an authorization number or approved
message. If the receipt requests the customer’s signature, they must sign the receipt. If you do not
receive their signature, you may be responsible for chargebacks.
6.
You can
REPRINT
the receipt or
FINISH
the transaction.
The customer may be required to
swipe
or
insert
their card in some cases.
