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The Freedom V terminal provides automatic credit card and debit card authorizations, and draft capture. The
integrated printer provides cardholder receipts and printed reports for all balancing transactions. The magnetic
stripe reader is used by the merchant to swipe a debit or credit card during a transaction. The terminal
Smart Card reader is used by the merchant in integrated mode to insert a chip credit or debit card during a
transaction. The optional PIN pad is used by the cardholder during a debit or credit card transaction to swipe
(magnetic stripe) or insert (chip) their card, select their account/application and enter their PIN (Personal
Identification Number) (if applicable).
Cardholder transactions are processed by selecting a transaction type, inserting the chip card in the Smart Card
reader; swiping the card through the magnetic stripe reader; or manually keying in a credit card, and entering
the transaction information. If the card is manually entered a manual imprint of the credit card is required.
All of the available transactions are described in the color coded Quick Reference Guides and this Merchant
Guide.
terminal SeCurity
The Freedom V terminal is capable of being used for unauthorized transactions including unauthorized debits
to the merchant’s account. It is the merchant’s responsibility to take whatever steps are necessary to keep the
terminal and any user IDs or passwords secure and to prevent unauthorized use. In any event, the merchant
will be liable for any unauthorized use of the terminal or any user IDs or passwords.
Security can be placed on particular transaction types by request through the TD Merchant Services Help
Desk.
There are several levels of user security in the terminal:
no seCurity
This option requires no action by the user on initial setup. This option means that the terminal is not
setup to use IDs. It is the default setting for the terminal, and will allow access to almost every area of
the terminal. Transaction descriptions will specify if security access is mandatory.
Users that choose to use no security, still have the option to setup a store/manager override ID and/or
password to access areas of the terminal that have a mandatory requirement for supervisor password.
meDium seCurity
This option allows the user to setup supervisors and operators with an ID in ID Setup. Supervisors also
require a password to be setup.
hiGh seCurity
This option allows the user to set up supervisors and operators with an ID and password in ID Setup.
Changing Parameter ValueS
The terminal has the option of changing some parameter values directly inside it. It is recommended that all
changes are called into the TD Merchant Services Help Desk and that they are downloaded if possible, so that
2. Transaction receipts should be stored in a dark, secure area with limited access.
3. If you have several terminals use a separate envelope for each terminal.
4. For VISA transactions, file and store receipts for at least one year.
5. For Direct Payment transactions, store receipts as long as you retain cash register tapes.
6. If we need a receipt copy, send it to us within 8 days. Retain a copy of the receipt for your records.
For further information on your responsibilities to secure Cardholders’ information please see page 2. The
required storage and response times apply for TD Merchant Services only and may vary by financial institu
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tion.
debit tranSaCtionS diSPuteS
A customer, who complains regarding an alleged erroneous debit card transaction, must be referred to his/her
own financial institution to correct the problem. User will be responsible for any attempt to make debit card
account corrections and will not be reimbursed if a cash refund is provided to the customer.
