TC8000 4 to 8CH Audio/Intercom
User's Manual
Rev. 7.0
MNL-80000-01-70
- 21 -
Chapter 6 - Appendix
Return Policy
To return a product, you must first obtain a Return Material Authorization number from the
Customer Service Department. If the product’s warranty has expired, you will need to provide a
purchase order to authorize the repair. When returning a product for a suspected failure, please
provide a description of the problem and any results of diagnostic tests that have been conducted.
Warranty
Damages by lightning or power surges are not covered under this warranty.
All products manufactured by TC Communications, Inc. come with a five year (beginning 1-1-
02) warranty. TC Communications, Inc. warrants to the Buyer that all goods sold will perform in
accordance with the applicable data sheets, drawings or written specifications. It also warrants that,
at the time of sale, the goods will be free from defects in material or workmanship. This warranty shall
apply for a period of five years from the date of shipment, unless goods have been subject to misuse,
neglect, altered or destroyed serial number labels, accidents (damages caused in whole or in part to
accident, lightning, power surge, floods, fires, earthquakes, natural disasters, or Acts of God.),
improper installation or maintenance, or alteration or repair by anyone other than Seller or its authorized
representative.
Buyer should notify TC Communications, Inc. promptly in writing of any claim based upon
warranty, and TC Communications, Inc., at its option, may first inspect such goods at the premises of
the Buyer, or may give written authorization to Buyer to return the goods to TC Communications, Inc.,
transportation charges prepaid, for examination by TC Communications, Inc. Buyer shall bear the risk
of loss until all goods authorized to be returned are delivered to TC Communications, Inc. TC
Communications, Inc. shall not be liable for any inspection, packing or labor costs in connection with
the return of goods.
In the event that TC Communications, Inc. breaches its obligation of warranty, the sole and
exclusive remedy of the Buyer is limited to replacement, repair or credit of the purchase price, at TC
Communications, Inc.’s option.
To return a product, you must first obtain a Return Material Authorization (RMA) number and
RMA form from the Customer Service Department. If the product’s warranty has expired, you will
need to provide a purchase order to authorize the repair. When returning a product for a suspected
failure, please fill out RMA form provided with a description of the problem(s) and any results of
diagnostic tests that have been conducted. The shipping expense to TC Communications should be
prepaid. The product should be properly packaged and insured. After the product is repaired, TC
Communications will ship the product back to the shipper at TC's cost to U.S. domestic destinations.
(Foreign customers are responsible for all shipping costs, duties and taxes [both ways]. We will reject
any packages with airway bill indicating TC communications is responsible for Duties and Taxes. To
avoid Customs Duties and Taxes, please include proper documents indicating the product(s) are
returned for repair/retest).
Limitation of Liability
In no event shall the total liablility of TC Communications, Inc. to purchaser and/or end user for all
damages including but not limited to compensatory, consequential and punitive damages, exceed
the total amount paid to TC Communications, Inc. by purchaser for the goods from which the
claim arose, in no event shall TC Communications, Inc. be responsible for indirect and consequen-
tial damages.
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