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Section 8

8-1

Model C723

Troubleshooting Guide

Table 8-1

Problem

Probable Cause

Remedy

Page

Ref.

1. No product is being

dispensed.

a. Low on mix. The MIX OUT light is

on.

a. Add mix to the mix hopper. Return to

Auto mode.

6-7

b. The power switch is in the OFF

position.

b. Turn the power switch to ON and select

Auto.

6-6

c. Machine not in Auto mode.

c. Select Auto and allow machine to cycle

off before drawing product.

6-7

d. Beater motor is out on reset. The

BEATER OVERLOAD message is
displayed.

d. Turn the machine off. Press the reset

button. Restart the machine in Auto.

- - -

e. Freeze-up in mix inlet hole.

e. Call a service technician.

- - -

f. Feed tube is not properly installed.

f. Make sure feed tube is properly

installed.

6-7

2. The product is too soft.

a. Draw rate is set too fast.

a. Adjust draw rate of 5 oz. to 7-1/2 oz.



(148 ml to 222 ml)) of product by weight
in 10 seconds.

6-4

3. The product is too thick.

a. Freezing cylinder not primed

correctly.

a. Drain the freezing cylinder and reprime

the machine.

6-7

b. The viscosity control is set too cold. b. Call a service technician.

- - -

c. Freeze-up in mix inlet hole.

c. Call a service technician.

- - -

4. The mix in the hopper is too

warm.

a. Hopper cover is not in position.

a. Clean and sanitize hopper cover and

place in position.

6-7

b. The hopper temperature is out of

adjustment.

b. Call a service technician.

- - -

c. Agitator is not installed



(factory-equipped agitator machines
only).

c. Clean and sanitize the agitator and

install.

6-6

5. The mix in the hopper is too

cold.

a. The hopper temperature is out of

adjustment.

a. Call a service technician.

- - -

6. Mix Low and Mix Out

probes are not functioning.

a. Milkstone buildup in the hopper.

a. Clean hoppers thoroughly.

6-9

7. Product is collecting on top

of the freezer door.

a. The top O-ring on draw valve is

improperly lubricated or is worn.

a. Lubricate properly or replace the O-ring.

6-3

8. Excessive mix leakage from

the bottom of door spout.

a. Bottom O-ring on draw valve is

improperly lubricated is or worn.

a. Lubricate properly or replace the O-ring.

6-3

Содержание C723

Страница 1: ...OPERATOR S MANUAL Model C723 Soft Serve Freezer 3 18 11 Original Publication Updated 8 20 2020 Original Operating Instructions 069127 M ...

Страница 2: ..._______ Phase____________________________________________ Maximum Fuse Size _______________________________________________________ Minimum Wire Ampacity ____________________________________________________ Note Continuing research results in steady improvements therefore information in this manual is subject to change without notice Note Only instructions originating from the factory or its autho...

Страница 3: ... Identification Model C723 4 1 Model C723 Factory Equipped With Agitator 4 3 Model C723 Door and Beater Assembly 4 5 Optional Carts 4 6 Accessories 4 7 Brushes 4 8 Section 5 User Interface Model C723 5 1 Symbol Definitions 5 2 Operating Screen Descriptions 5 5 Manager s Menu 5 6 Section 6 Operating Procedures Assembly 6 1 Sanitizing 6 5 Priming 6 6 Closing Procedure 6 7 Draining Product From the F...

Страница 4: ...ing Cleaning and Sanitizing 7 1 Troubleshooting Bacterial Count 7 1 Regular Maintenance Checks 7 1 Winter Storage 7 2 Section 8 Troubleshooting Guide Section 9 Parts Replacement Schedule Section 10 Limited Warranty on Equipment Section 11 Limited Warranty on Parts ...

Страница 5: ...s instruction may result in personal injury or death from electrical shock or hazardous moving parts as well as poor performance or damage to the machine Note All repairs must be performed by a Taylor service technician WARNING This machine has many sharp edges that can cause severe injuries Site Preparation Review the area where the machine will be installed before uncrating the machine Make sure...

Страница 6: ...water connection side Please see the applicable national state and local codes for determining the proper configuration Water pressure to the unit must not exceed 150 psi 1034 kPa Electrical Connections IMPORTANT In the United States this machine is intended to be installed in accordance with the National Electrical Code NEC ANSI NFPA 701987 The purpose of the NEC code is the practical safeguardin...

Страница 7: ...nufacturer service agent or a similarly qualified person to avoid a hazard Secure supply cord ground lead to machine in a location where if the cord is pulled the main power leads become taut before the ground lead can break loose Failure to follow these instructions may result in electrocution Contact your local authorized Taylor distributor for service Beater Rotation NOTICE Beater rotation must...

Страница 8: ...a label or authorized through a manufacturer s technical bulletin The use of any other refrigerant may expose users and operators to unexpected safety hazards WARNING Refrigerant liquid sprayed onto the skin may cause serious damage to tissue Keep eyes and skin protected If refrigerant burns should occur flush the area immediately with cold water If burns are severe apply ice packs and contact a p...

Страница 9: ...alid only if the parts are authorized Taylor parts purchased from the local authorized Taylor distributor and only if all required service work is provided by an authorized Taylor service technician Taylor reserves the right to deny warranty claims on machines or parts if unapproved parts or incorrect refrigerant were installed in the machine system modifications were performed beyond factory reco...

Страница 10: ...is fact known to any technician he or she employs It should also be noted that Taylor does not warrant the refrigerant used in its equipment For example if the refrigerant is lost during the course of ordinary service to this machine Taylor has no obligation to either supply or provide its replacement either at billable or non billable terms Taylor does have the obligation to recommend a suitable ...

Страница 11: ...ey do not play with the machine IMPORTANT This machine is provided with an equipotential grounding lug that is to be properly attached by the authorized installer to either the rear of the frame or the underside of the base pan near the entry hole for incoming power The installation location is marked by the equipotential bonding symbol 5021 of IEC 60417 1 on both the removable panel and the machi...

Страница 12: ...rts including but not limited to the freezer door beater or scraper blades unless all control switches are in the OFF position Failure to follow these instructions may result in severe personal injury especially to fingers or hands from hazardous moving parts WARNING This machine has many sharp edges that can cause severe injuries DO NOT put objects or fingers in the door spout This may contaminat...

Страница 13: ...0 in on the back This will allow adequate airflow across the condenser Failure to allow adequate clearance can reduce the refrigeration capacity of the freezer and possibly cause permanent damage to the compressor For Indoor Use Only This machine is designed to operate indoors under normal ambient temperatures of 70 F to 75 F 21 C to 24 C The machine has successfully performed in high ambient temp...

Страница 14: ...3 4 SAFETY Model C723 Safety 3 Notes ...

Страница 15: ...Section 4 4 1 Model C723 Operator Parts Identification 4 Operator Parts Identification Model C723 Figure 4 1 1 16 2 3 4 5 6 9 21 7 8 9 18 19 17 10a 10b 10c 11 12 13 15 20 ...

Страница 16: ...X81843 9 Screw 1 4 20X3 8 SLTD 011694 10 Panel A Shelf Includes Items 10a 10c X81840 10a Panel A Front Lower X81841 10b Shelf Drip Tray 080782 Item Description Part No 10c Screw 1 4 20X3 8 SLTD 011694 11 Screw Wing Head 081582 12 Tray Drip 080781 13 Shield Splash Wire 046177 SP 14 Pan A Drip 15 1 8 Long X51601 15 Stud Nose Cone 055987 16 Panel Side Left 068851 17 Filter Assembly X81440 17a Filter ...

Страница 17: ...OPERATOR PARTS IDENTIFICATION 4 3 Model C723 Operator Parts Identification 4 Model C723 Factory Equipped With Agitator Figure 4 2 1 16 2 3 4 5 6 9 7 22 9 18 19 17 10a 10b 10c 11 13 14 20 15 8 21 12 ...

Страница 18: ...l A Side Right X68854 8 Panel A Front X81843 9 Screw 1 4 20X3 8 SLTD 011694 10 Panel A Shelf Includes Items 10a 10c X81840 10a Panel A Front Lower X81841 10b Shelf Drip Tray 080782 Item Description Part No 10c Screw 1 4 20X3 8 SLTD 011694 11 Screw Wing Head 081582 12 Tray Drip 080781 13 Shield Splash Wire 046177 SP 14 Pan A Drip 15 1 8 Long X51601 15 Stud Nose Cone 055987 16 Panel Side Left 068851...

Страница 19: ...licore X35466 6 Blade Scraper Plastic 035480 7 Shaft Beater 054194 8 Seal Driveshaft 032560 9 Pin Handle Twin 059894 10 Valve A Draw X69615 11 O ring 7 8 OD X 103W SIL 083693 Item Description Part No 12 Cap Design 1 010 ID 6 Point 014218 13 Seal Draw Valve Large H ring 034698 14 Valve A Draw Center X62218 15 Nut Stud Black 2 563 Long 058764 16 Screw Adjustment 5 16 24 056332 17 O ring 1 4 OD X 070...

Страница 20: ... ADA X69400 Cart A Std X69425 Item Description Part No 1 Screw 10 32X1 2 SLTD Truss 037734 2 Panel Front Rear ADA 069402 3 Caster 3 SWV 3 4 10 Stem w Brake 030307 4 Panel Side Cart 069403 5 Caster 3 SWV 3 4 10 Stem 021279 Item Description Part No 1 Panel A STD Cart Front X69426 2 Door A STD Cart X69295 3 Screw 10 32X1 2 SLTD Truss 037734 4 Handle STNLS Flush Pull 019043 5 Caster 3 SWV 3 4 10 Stem ...

Страница 21: ...or reorders order Stera Sheen part no 055492 100 2 oz packs or Kay 5 part no 041082 200 packs Not Shown Apply the appropriate Taylor approved food safe lubricant 1 2 4 3 Item Description Part No 1 Lubricant Taylor 4 oz 047518 2 Tool O ring Removal 048260 WHT 3 Sanitizer Stera Sheen See Note Item Description Part No 4 Pail 10 qt 013163 Kit A Tune Up X49463 80 ...

Страница 22: ...l C723 Operator Parts Identification 4 Brushes Figure 4 6 1 2 3 4 Item Description Part No 1 Black Bristle Brush 013071 2 Double End Brush 013072 Item Description Part No 3 White Bristle Brush 1 x 2 013073 4 White Bristle Brush 3 x 7 023316 ...

Страница 23: ...ion 12 1 5 11 7 8 9 10 11 5 6 4 4 6 3 2 3 Item Description 1 Power Switch 2 Liquid Crystal Display 3 Keypads 4 Mix Out Indicator 5 Standby Key 6 Mix Low Indicator Item Description 7 Select Key 8 Service Menu Key 9 Brush Clean Counter 10 Arrow Keys 11 Syrup Heater Key Inactive 12 Decal rear Mix Lights ...

Страница 24: ...per Indicator Lights Mix Low When the Mix Low symbol is illuminated the mix hopper has a low supply of mix and should be refilled as soon as possible Mix Out When the Mix Out symbol is illuminated the mix hopper has been almost completely exhausted and has an insufficient supply of mix to operate the freezer At this time the Auto mode is locked out and the freezer will be placed in the Standby mod...

Страница 25: ...dby Operation Figure 5 2 Important Make sure the level of mix in the hopper is below the mix delivery hole in the feed tube Failure to follow this instruction may result in lower product quality when normal operation is resumed To resume normal operation press the Auto symbol When the machine cycles off the product in the freezing cylinder will be at serving viscosity Using clean and sanitized han...

Страница 26: ...o Sale Periods During long no sale periods the machine can be placed in the Standby mode This maintains product temperatures below 40 F 4 4 C in both the hopper and the freezing cylinder and helps prevent overbeating and product breakdown To activate Standby select the Standby key or enter the access code for the Manager s Menu and select the Standby mode option see pages 5 6 and 5 8 The Standby s...

Страница 27: ... data during Initializing the detected faults will be displayed for acknowledgment after the SAFETY TIMEOUT display if the power switch is on The faults may be corrupted language config crc err system crc err fault history lockout crc err or power failure Once the system has initialized the number of days remaining before the next required brush cleaning is indicated on the control panel and the S...

Страница 28: ...r position When the correct number is selected press the SEL symbol to move the cursor to the next number position See Figure 5 12 Figure 5 12 Continue to enter the proper access code numbers 8309 until all four numbers are displayed and then press the SEL symbol The Manager s Menu list will display on the screen provided the correct access code is entered If an incorrect number is entered for the...

Страница 29: ...o the minutes position by pressing the SEL symbol Once the correct minutes are entered press the SEL symbol to advance the cursor to the month See Figure 5 17 Figure 5 17 Enter the correct month day and year After they have been entered press the SEL symbol to advance to the DAYLIGHT SAVING TIME DST screen See Figure 5 18 Figure 5 18 Pressing the Up or Down arrow will move to Enable or Disable Pre...

Страница 30: ...programmable time The AUTO START TIME can also be disabled and requires starting the Auto mode manually See Figure 5 24 Figure 5 24 Enable the AUTO START TIME by selecting the Up arrow to move it to Enable Press the SEL symbol to advance to the next screen See Figure 5 25 Figure 5 25 Program the AUTO START TIME by selecting the Up arrow to move it to Change Press the SEL symbol to advance to the n...

Страница 31: ...ry of the last 100 faults Page numbers are displayed in the upper right hand corner Page 1 contains the most recent fault Use the arrow to cycle through the history pages The date and time of the event are displayed on the second line The third line displays the reason for the fault See Figure 5 30 Figure 5 30 The LOCKOUT HISTORY screen displays a history of the last 100 hardlocks brush clean date...

Страница 32: ... SEL symbol to advance to the third system information screen containing the model bill of material B O M and machine serial number Pressing the SEL symbol again will return to the Manager s Menu See Figure 5 34 Figure 5 34 The Current Conditions screen displays the current viscosity and the hopper and barrel temperatures Press the SEL or MENU symbols to return to the Manager s Menu See Figure 5 3...

Страница 33: ... Assembly Note When lubricating parts use an approved food grade lubricant example Taylor Lube WARNING Make sure the power switch is in the OFF position Failure to follow this instruction may result in severe personal injury from hazardous moving parts 1 Lubricate the groove on the beater driveshaft 2 Slide the beater driveshaft boot seal over the small end of the beater driveshaft and engage into...

Страница 34: ...nd of the driveshaft Figure 6 5 9 Slide the beater the remainder of the way into the freezing cylinder and over the end of the driveshaft The beater should fit snugly but not so tightly that the beater cannot be turned slightly to engage the driveshaft 10 Make sure the beater assembly is in position over the driveshaft Turn the beater slightly to make certain that the beater is properly seated Whe...

Страница 35: ...m Tighten them equally in a crisscross pattern to ensure the door is secure Figure 6 9 17 Slide the three O rings into the grooves of each standard draw valve Slide the H ring and O ring into the grooves of the center draw valve Lubricate the H ring and O rings Figure 6 10 18 Lubricate the inside of the freezer door spouts top and bottom Figure 6 11 19 Insert the draw valves from the bottom until ...

Страница 36: ...stent quality to your product and controlling costs The draw handle should be adjusted to provide a flow rate of 5 oz to 7 1 2 oz 148 ml to 222 ml of product by weight per 10 seconds 22 To increase the flow rate turn the adjustment screw clockwise Turn the adjustment screw counterclockwise to decrease the flow rate 23 Snap the design caps over the bottom of the door spouts Figure 6 15 24 Slide the...

Страница 37: ... feed tube without the small hole on the side Figure 6 20 29 Lay the feed tube with air orifice installed and the agitator factory equipped agitator machines only in the bottom of the mix hopper for sanitizing 30 Repeat steps 26 through 29 for the other side of the machine Sanitizing 1 Prepare an approved 100 ppm sanitizing solution examples 2 1 2 gal 9 5 L of Kay 5 or 2 gal 7 6 L of Stera Sheen U...

Страница 38: ... the bottom of the freezer door open the draw valve Momentarily open the center draw valve to sanitize the center door spout Draw off the remaining sanitizing solution 11 Once the sanitizer stops flowing from the door spout press the Wash symbol and close the draw valve Note Make sure your hands are clean and sanitized before proceeding to the next step 12 Lubricate the feed tube O rings on the en...

Страница 39: ... tube and agitator factory equipped agitator machines only Take them to the sink for cleaning 2 With a pail beneath the door spouts press the Wash symbol and open the draw valve 3 If local health codes permit the use of rerun place a sanitized NSF approved stainless steel rerun container beneath the door spout Press the Wash key and open the draw valve Drain the remaining product from the freezing...

Страница 40: ...stone buildup 1 Prepare an approved 100 ppm cleaning solution examples 2 1 2 gal 9 5 L of Kay 5 or 2 gal 7 6 L of Stera Sheen Use warm water and follow the manufacturer s specifications 2 Push the prime plug down Pour the cleaning solution into the hopper and allow it to flow into the freezing cylinder 3 With the white hopper brush scrub the mix hopper the mix level sensing probe and the outside o...

Страница 41: ...eral state or local regulatory agencies Please consult your governing food code to determine the maximum number of days allowed between brush clean cycles Use the recommended cleaning procedure outlined in the manual or an alternate procedure used in conjunction with a cleaning sanitizing system that has been certified by NSF 1 Prepare an approved 100 ppm cleaning solution examples 2 1 2 gal 9 5 L...

Страница 42: ...6 10 OPERATING PROCEDURES Model C723 Operating Procedures 6 Notes ...

Страница 43: ...ke sure the mix rerun is stored in a sanitized covered stainless steel container and used the following day Do not prime the machine with rerun When using rerun skim off the foam and discard Mix the rerun with fresh mix in a ratio of 50 50 during the day s operation On a designated day of the week run the mix as low as feasible and discard it after closing This will break the rerun cycle and reduc...

Страница 44: ... it is important to protect the freezer by following certain precautions particularly if the building is subject to freezing conditions Disconnect the freezer from the main power source to prevent possible electrical damage On water cooled freezers disconnect the water supply Relieve pressure on the spring in the water valve Use air pressure on the outlet side to blow out any water remaining in th...

Страница 45: ... Freezing cylinder not primed correctly a Drain the freezing cylinder and reprime the machine 6 7 b The viscosity control is set too cold b Call a service technician c Freeze up in mix inlet hole c Call a service technician 4 The mix in the hopper is too warm a Hopper cover is not in position a Clean and sanitize hopper cover and place in position 6 7 b The hopper temperature is out of adjustment ...

Страница 46: ...ers of driveshaft drive coupling or both b Call a service technician c Gearbox is out of alignment c Call a service technician 11 The freezing cylinder walls are scored a Missing or worn front bearing a Install or replace the front bearing 6 1 b Broken freezer door baffle rod b Replace freezer door 6 2 c Beater assembly is bent c Replace beater assembly 6 2 d Gearbox is out of alignment d Call a s...

Страница 47: ...er Door Gasket X Front Bearing X Draw Valve O ring X Draw Valve Seal X Prime Plug O ring X Mix Feed Tube O ring X Design Cap X White Bristle Brush 3 x 7 Inspect and replace if necessary Minimum White Bristle Brush 1 x 2 Inspect and replace if necessary Minimum Black Bristle Brush 1 x 2 Inspect and replace if necessary Minimum Double Ended Brush Inspect and replace if necessary Minimum ...

Страница 48: ...9 2 PARTS REPLACEMENT SCHEDULE Model C723 Parts Replacement Schedule 9 Notes ...

Страница 49: ... WARRANTY CONDITIONS 1 If the date of original installation of the Product cannot be verified then the limited warranty period begins ninety 90 days from the date of Product manufacture as indicated by the Product serial number Proof of purchase may be required at time of service 2 This limited warranty is valid only if the Product is installed and all required service work on the Product is perfo...

Страница 50: ...irs due to theft vandalism wind rain flood high water water lightning earthquake or any other natural disaster fire corrosive environments insect or rodent infestation or other casualty accident or condition beyond the reasonable control of Taylor operation above or below the electrical or water supply specification of the Product components repaired or altered in any way so as to in the judgment ...

Страница 51: ... OR INCIDENTAL DAMAGES INCLUDING CLAIMS FOR LOST SALES LOST PROFITS PRODUCT LOSS PROPERTY DAMAGES OR SERVICE EXPENSES ARE EXPRESSLY EXCLUDED THE EXPRESS WARRANTIES MADE IN THIS LIMITED WARRANTY MAY NOT BE ALTERED ENLARGED OR CHANGED BY ANY DISTRIBUTOR DEALER OR OTHER PERSON WHATSOEVER LEGAL REMEDIES The owner must notify Taylor in writing by certified or registered letter to the following address ...

Страница 52: ...10 4 LIMITED WARRANTY ON EQUIPMENT Model C723 Limited Warranty on Equipment 10 Notes ...

Страница 53: ...fied proof of purchase may be required at time of service 2 This limited warranty is valid only if the Part is installed and all required service work in connection with the Part is performed by a Taylor authorized distributor or service agency 3 The limited warranty applies only to Parts remaining in use by their original owner at their original installation location in the unit of original insta...

Страница 54: ... warranty service work promptly upon arrival 9 Failure damage or repairs due to faulty installation misapplication abuse no or improper servicing unauthorized alteration or improper operation or use as indicated in the Taylor Operator s Manual including but not limited to the failure to use proper assembly and cleaning techniques tools or approved cleaning supplies 10 Failure damage or repairs due...

Страница 55: ...INCIDENTAL DAMAGES INCLUDING CLAIMS FOR LOST SALES LOST PROFITS PRODUCT LOSS PROPERTY DAMAGES OR SERVICE EXPENSES ARE EXPRESSLY EXCLUDED THE EXPRESS WARRANTIES MADE IN THIS LIMITED WARRANTY MAY NOT BE ALTERED ENLARGED OR CHANGED BY ANY DISTRIBUTOR DEALER OR OTHER PERSON WHATSOEVER LEGAL REMEDIES The owner must notify Taylor in writing by certified or registered letter to the following address of a...

Страница 56: ...11 4 LIMITED WARRANTY ON PARTS Model C723 Limited Warranty on Parts 11 Notes ...

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