TROUBLE SHOOTING FAQ
Noise
Under the normal operation the system will hum due to the
motor, impeller and cooling fan in operation.
Grinding noise
The stainless steel skirt is loose. Push the stainless skirt up
into the guide groove and turn to the right until you hear a
click. With the skirt secure, the noise will go away.
There also might be the chance the stirring shaft was inadvert-
ently bent. In this case, unscrew the bottom pump disk and
gently push the impeller until it is centered.
Slurping noise
Your pump has formed a water vortex like when you are
empting out a bathroom sink or tub. Add more water or gently
disturb water with a spoon. There is no sure way to eliminate
a vortex from forming due to the pump rotation but usually will
go away on its own.
Gu whoosh noise
The pump is sucking air–add more water. You should also see
small bubbles in your tank.
Food damage
The pump’s water jet is cracking eggs or damaging fish fillets:
Turn the pump outlet to face the container wall; this will greatly
temper the flow of the pump output. It is also good practice to
bag eggs to prevent them from being “blown” around in certain
containers.
System will not turn out
Check power plug and breakers
Low water level alarm (EE1)
Add more water, the water level can be dropped during opera-
tion by the pump due to water turbulences
Low water level alarm turns on
after a few seconds of operation
(EE1)
Add more water – The pump generates “waves” – sometimes
these waves will cause the water level at the sensors to fluctu
-
ate up and down. The waves sometimes drop the water level
right under the sensor and will cause a low water alarm. This
is normal and you just need to add more water.
Temperature read does not match
thermometer
Sous Vide circulators are calibrated to a scientific platinum
primary standard which is far more accurate than store ther-
mometers.
Lights in house are slightly flicker
-
ing when system is on
This is normal as the circulator is modulating power.
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