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TASER CAM HD Recorder

MMU0036 Rev: A

Page 15 of 48

Chapter 4:

Installing the EVIDENCE Sync Software

To download videos from your TASER CAM HD recorder, you will need to
install the EVIDENCE Sync software onto your PC.

Note:

Do NOT plug the TASER CAM HD recorder’s USB cable into the
computer at this step.

1.

On your computer, close all open applications.

2.

Launch your web browser.

3.

Go to www.taser.com/sync_download.

4.

Click

Download Software Evidence Sync

and follow the instructions.

5.

When the installation is complete, click

Finish

to exit.

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Содержание TASER CAM

Страница 1: ...MMU0036 Rev A Page 1 of 48 TASER CAM HD Recorder Operating Manual ...

Страница 2: ...15 Chapter 5 Configuring the TASER CAM HD Recorder with EVIDENCE Sync Software 16 Viewing Device Information 17 Chapter 6 Operating the TASER CAM System 19 Testing the TASER CAM HD Recorder 19 Using the TASER CAM HD Recorder 21 Chapter 7 Downloading and Viewing Records 22 Uploading Records to EVIDENCE com Services with EVIDENCE Sync Online Software 22 Viewing Uploaded Videos Online 23 Viewing the ...

Страница 3: ...TASER CAM HD Recorder MMU0036 Rev A Page 3 of 48 Gold Contacts 43 Battery 43 Replacing the TASER CAM Battery 44 Chapter 10 CID Icons 45 Chapter 11 Troubleshooting the TASER CAM 46 ...

Страница 4: ...alfunctions or loss of data 5 Second Discharge Cutoff and Audio Alert The optional Automatic Shut Down TASER CAM HD Recorder will stop a continual ECD trigger discharge at 5 seconds even if the user continues to hold back the trigger and require an additional ECD trigger pull by the user for an additional cycle The ECD programmed with the Automatic Shut Down TASER CAM HD Recorder an audible alert ...

Страница 5: ...ise power failure or charge failure may occur due to the poor connection between the battery and the electronic circuitry of the device To prevent potential injuries leaking overheating or explosion of batteries please be advised to take the following precautions Battery Fluid Contact with Skin or Eyes In case the battery fluid gets into the eyes due to the leakage of battery do not rub the eyes R...

Страница 6: ...rom the device or battery charger and place it in a contained vessel such as a metal box Disposal Dispose of the battery properly contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries Do not dispose of the battery in fire or heat The battery may explode if placed in the fire Safety Information General Maintenance Use Failure to use or mai...

Страница 7: ...the TASER CAM HD recorder from the ECD while the safety is in the up ARMED position EMI High voltage discharge or electromagnetic interference EMI may cause video corruption in the TASER CAM HD recorder Handling the TASER CAM HD recorder Avoid dropping the TASER CAM HD recorder Handle the camera lens with care if the camera lens is scratched this may result in a distorted image Avoid Exposure to W...

Страница 8: ...TASER CAM HD Recorder MMU0036 Rev A Page 8 of 48 and save important content after each shift and before returning the unit for repair work ...

Страница 9: ...ASER CAM HD recorder improves upon the previous TASER CAM product with color footage and superior image quality A fully charged battery will provide enough power for approximately 100 5 second firings at 77 F 25 C and 1 hour of video audio recording at maximum video resolution and frame rate The TASER CAM system records both video and audio when the safety is in the up ARMED position and stops rec...

Страница 10: ...lert will be captured on the recording and may distort any audio captured from the incident during the duration of the audio alert As long as the safety switch is in the up ARMED position the TASER CAM HD AS will continue to capture the event Under stressful situations audio exclusion might prevent you from hearing the alert from the automatic shut down TASER CAM HD recorder Your ECD recognizes th...

Страница 11: ...rsion 7 0 or greater for exported incident video processing Adobe Reader Apple QuickTime or VLC media player Pentium 4 or AMD Athlon processor 128 MB of RAM Audio card Video card 800 x 600 resolution or better with 24 bit color PATA hard drive with at least 2 GB of available disk space Internet access recommended 2 0 self powered USB BUS or HUB In the Box Your TASER CAM HD system includes a wall c...

Страница 12: ...ys to recharge the TASER CAM HD recorder through a 1 wall power charging cable or 2 PC USB download cable Depending on the amount of charge in the battery it may take up to 5 hours for the TASER CAM HD recorder to fully charge Charging can be accomplished with the TASER CAM HD recorder in the X2 ECD or independently with the TASER CAM HD recorder out of the X2 ECD Charging the TASER CAM HD Recorde...

Страница 13: ...g on the TASER CAM HD recorder to prevent damage from any debris or moisture Charging the TASER CAM HD Recorder Using the PC USB Download Cable Note Do not connect the TASER CAM HD recorder to your computer until you have installed the EVIDENCE Sync software See Chapter 5 Configuring the TASER CAM HD Recorder with EVIDENCE Sync Software 1 Connect the USB download cable to the TASER CAM HD recorder...

Страница 14: ...will remain steady 5 After unplugging the cable from the TASER CAM HD recorder remember to replace the dataport plug on the TASER CAM HD recorder to prevent damage from any debris or moisture Notes Never remove the TASER CAM HD recorder from the ECD while the safety is in the up ARMED position Never remove the TASER CAM HD recorder from the ECD while the recorder is plugged into a computer ...

Страница 15: ...install the EVIDENCE Sync software onto your PC Note Do NOT plug the TASER CAM HD recorder s USB cable into the computer at this step 1 On your computer close all open applications 2 Launch your web browser 3 Go to www taser com sync_download 4 Click Download Software Evidence Sync and follow the instructions 5 When the installation is complete click Finish to exit ...

Страница 16: ...nformation If you have an EVIDENCE com account log into the system If you do not have an EVIDENCE com account select the Offline option The program will restart in the offline mode 4 Click DEVICE SETTINGS You have several options for customizing you recorder s settings A frame rate of 30 or 15 frames per second If you expect to use your TASER CAM HD recorder in low light conditions the 15 frames p...

Страница 17: ...our computer with the USB download cable 2 Start the EVIDENCE Sync software If you have an EVIDENCE com account log into the system If you do not have an EVIDENCE com account select the Offline option The program will restart in the offline mode 3 Click DEVICE SUMMARY The screen displays information about the ECD and the TASER CAM HD recorder and provides you the ability to print reports and updat...

Страница 18: ...TASER CAM HD Recorder MMU0036 Rev A Page 18 of 48 ...

Страница 19: ...ASER CAM HD Recorder with EVIDENCE Sync Software and Chapter 8 Firmware Update for more information Testing the TASER CAM HD Recorder 1 Disconnect the TASER CAM HD recorder from the PC or wall power and remove the charging cable from the recorder 2 Confirm that the X2 safety is in the down SAFE position 3 Remove the Smart cartridges from the X2 ECD See the TASER X2 ECD User Manual for more informa...

Страница 20: ...n with TASER CAM HD Recorder Installed If an automatic shut down TASER CAM HD AS recorder is installed correctly in an ECD and the recorder is functioning properly the automatic shut down icon should display in the upper left side of the central information display CID CID Screen with TASER CAM HD AS Recorder Installed If the camera lens is blocked by hands gloves debris etc the CID will flash Whe...

Страница 21: ...o can use the TASER CAM HD recorder to download the firing logs from the weapon see Chapter 6 Operating the TASER CAM System for more information Using the TASER CAM HD Recorder The function and use of the X2 ECD do not change with the addition of a TASER CAM HD recorder unless you have installed a TASER CAM HD AS recorder see Chapter 2 General Overview above However there are a few points to reme...

Страница 22: ...he associated ECD and then downloading both through the EVIDENCE Sync software Uploading Records to EVIDENCE com Services with EVIDENCE Sync Online Software Follow these instructions if you have an EVIDENCE com account If you do not have an EVIDENCE com account see Downloading Records to Your Computer with EVIDENCE Sync Offline Software 1 Confirm that the X2 safety is in the down SAFE position 2 R...

Страница 23: ...eo s or upload another TASER CAM HD recorder and or X2 ECD You will be able to see records only for the recorder and ECD connected to your computer To view records for other devices disconnect and follow the instructions in Viewing Uploaded Videos Online Viewing Uploaded Videos Online As described in Uploading Records to EVIDENCE com Services with EVIDENCE Sync Online Software you can view videos ...

Страница 24: ...ng the ECD Event Log Online If you uploaded your TASER CAM HD recorder while it was installed in the ECD you can use the EVIDENCE Sync program to view the ECD Event Logs 1 Start your web browser and log into your EVIDENCE com account 2 Click EVENT LOG You can filter sort the events by type and the time they occurred You also can generate a formatted event report by clicking the PDF REPORT button ...

Страница 25: ...h EVIDENCE Sync Online Software 1 Confirm that the X2 safety is in the down SAFE position 2 Remove the Smart cartridges from the ECD See the TASER X2 ECD User Manual for more information on unloading Smart cartridges 3 Connect the TASER CAM HD recorder to your computer with the USB download cable 4 Open the EVIDENCE Sync software Note If the login page displays click Offline to launch the offline ...

Страница 26: ...into EVIDENCE Sync from the ECD After the videos and firing records have been downloaded you can play the video s or download another TASER CAM HD recorder and or X2 ECD You will be able to see records only for the recorder and ECD connected to your computer To view records for other devices disconnect and follow the instructions in Viewing Downloaded Videos Offline Viewing Downloaded Videos Offli...

Страница 27: ...AM HD recorder while it was installed in the ECD you can use the EVIDENCE Sync program to view the ECD event logs 1 Start the EVIDENCE Sync software 2 Click EVENT LOG You can filter sort the events by type and the time they occurred You also can generate a formatted event report by clicking the PDF REPORT button ...

Страница 28: ...TASER CAM HD Recorder MMU0036 Rev A Page 28 of 48 ...

Страница 29: ... Update Online instructions If your X2 ECD does not have V03 022 or higher and you do not have an EVIDENCE com account follow the First Time ECD Firmware Update Offline instructions If your X2 ECD has V03 022 or higher and you have an EVIDENCE com account follow the Recorder and ECD Firmware Update Online instructions If your X2 ECD has V03 022 or higher and you do not have an EVIDENCE com account...

Страница 30: ...TASER CAM HD Recorder MMU0036 Rev A Page 30 of 48 6 Plug the USB download cable into your computer ...

Страница 31: ... A Page 31 of 48 7 After the device information loads the system should display available updates if not click CHECK FOR UPDATE for the ECD you want to update If a firmware update is available a dialog box will display 8 Click UPGRADE ...

Страница 32: ...nscreen instructions First Time ECD Firmware Update Offline 1 Confirm that the safety on the X2 ECD is in the down SAFE position 2 Remove the Smart cartridges See the TASER X2 ECD User Manual for more information on unloading Smart cartridges 3 Insert an X2 download cable into the ECD 4 Start your EVIDENCE Sync software ...

Страница 33: ...TASER CAM HD Recorder MMU0036 Rev A Page 33 of 48 5 Plug the USB download cable into the computer 6 After the device information loads click the UPDATE button for the ECD you want to update ...

Страница 34: ...TASER CAM HD Recorder MMU0036 Rev A Page 34 of 48 7 Click UPDATE 8 Navigate to the firmware file on your computer and click Open 9 Click UPDATE ...

Страница 35: ...that the safety on the X2 ECD is in the down SAFE position 2 Remove the Smart cartridges See the TASER X2 ECD User Manual for more information on unloading Smart cartridges 3 If your TASER CAM HD recorder is not attached to your ECD firmly insert the recorder in the X2 ECD until it clicks and the X2 ECD s ejector button pops out completely 4 Start your EVIDENCE Sync software ...

Страница 36: ...TASER CAM HD Recorder MMU0036 Rev A Page 36 of 48 5 Type your username and password and click SUBMIT 6 Plug the USB download cable into your computer ...

Страница 37: ...rmation loads the system should display available updates if not click CHECK FOR UPDATE for the ECD or recorder you want to update Note Both the ECD and recorder can be updated during this process but remember to click the CHECK FOR UPDATE button for each of the devices If a firmware update is available a dialog box will display ...

Страница 38: ...TASER CAM HD Recorder MMU0036 Rev A Page 38 of 48 9 Click UPGRADE 10 Click UPDATE 11 After the Update Succeeded box displays follow the onscreen instructions ...

Страница 39: ...Remove the Smart cartridges See the TASER X2 ECD User Manual for more information on unloading Smart cartridges 3 If your TASER CAM HD recorder is not attached to your ECD firmly insert the recorder in the X2 ECD until it clicks and the X2 ECD s ejector button pops out completely 4 Start your EVIDENCE Sync software 5 Plug the USB download cable into the recorder ...

Страница 40: ... A Page 40 of 48 6 Plug the other end of the USB cable into the computer 7 After the device information loads click the UPDATE button for the device you want to update you can update either the ECD or the TASER CAM HD recorder or both ...

Страница 41: ...TASER CAM HD Recorder MMU0036 Rev A Page 41 of 48 8 Click UPDATE 9 Navigate to the firmware file on your computer and click Open 10 Click UPDATE ...

Страница 42: ...TASER CAM HD Recorder MMU0036 Rev A Page 42 of 48 11 After the Update Succeeded box displays follow the onscreen instructions ...

Страница 43: ...s for example Windex or similar cleaners Gold Contacts Debris on the gold contacts may cause the TASER CAM HD recorder and or the X2 ECD to not function correctly Clean the contacts using the TASER International recommended cleaning kit Battery The TASER CAM HD recorder uses a lithium ion rechargeable battery Fully charge the battery before using the TASER CAM HD recorder for the first time Freque...

Страница 44: ...R International for assistance Replacing the TASER CAM Battery The TASER CAM HD recorder s battery may be replaced by a qualified technician See the TASER CAM HD Battery Replacement Guide for more information DO NOT attempt to replace the TASER CAM HD battery unless you have been trained in the replacement procedure ...

Страница 45: ...R CAM HD icon displays in the upper left corner of the CID This TASER CAM HD recorder is configured with the Auto Shut Down feature A Flashing CID indicates the camera lens is covered No TASER CAM HD icon indicates that the firmware on the ECD needs to be updated A battery icon turned on its side and displaying OO indicates the TASER CAM HD battery is depleted When the battery capacity is 1 20 per...

Страница 46: ...order Make sure the cable is inserted properly The TASER CAM HD recorder is damaged Contact TASER International The TASER CAM HD recorder power runs down too quickly The TASER CAM HD recorder is operating in extremely cold conditions The battery has had too many charge cycles Replace the battery The battery capacity is too low to maintain power Replace the battery The CID battery icon is displayin...

Страница 47: ... battery needs to be charged Charge the TASER CAM recorder The CID colors are reversed and the CID is flashing The lens is obstructed possibly by the operator s hand Check for obstructions over the lens Remove the obstructions The X2 ECD is not working at all with the TASER CAM HD recorder inserted The TASER CAM HD recorder is not fully inserted Remove the TASER CAM HD recorder clean the contacts ...

Страница 48: ...ntries Apple and QuickTime are registered trademarks of Apple Inc Athlon is a trademark of Advanced Micro Devices Inc Pentium is a registered trademark of Intel Corporation in the U S and or other countries Direct X and Windows are registered trademarks of Microsoft Corporation in the United States and other countries VLC is a trademark or registered trademark of VideoLAN non profit organization W...

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