B
EFORE
C
ONTACTING
U
S
If you're unable to solve an installation problem, you've got several options for help.
•
First, we recommend you visit our website at www.tascam.com, and check for any
updates, FAQ or breaking news.
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Also on our website, you'll find our always lively Online User Forums, where you can
read posts from other users and get answers from other users and TASCAM
moderators.
•
You can also email us at [email protected], or contact our telephone
support. Please see the Contact page of our website for worldwide contact
information.
Before contacting us with your query, please have the following information available:
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Type of Computer (PC or Mac), processor type and speed, and (if possible)
motherboard
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Type of USB Host controller (see the US-224 manual for details)
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Installed RAM, type of hard drive(s)
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Type of graphic card
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What OS are you running?
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If running Windows98SE, have you installed the HotFix?
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What other hardware is installed in this computer? SoundBlaster or other audio
cards? Other USB devices/hubs? Scanner, CD burners, WinModem, etc?
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What application(s) are you running?
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If running the bundled Cubasis application, is/was another version of Cubase or
Cubasis installed?
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What plugins to you have installed?
Please provide us with full details of your problem, including:
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Any errors or oddities encountered during setup and installation
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Items listed above that do not appear
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Any error messages encountered. Please try to copy or quote them in full.
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Any behavior that may cause errors, especially repeatable ones.
