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26 Rackmount DVD/CD Duplicator User’s Manual
Appendix C. Frequently Asked Questions (FAQ)
The following FAQ section may help you to resolve some common problems.
1. How do I reset the unit to its factory settings?
Refer to function “12.10 Load Default” on page 22. Carefully follow the step-
by-step instructions.
2. When I tried to copy a disc, the LCD displayed
Source Disc Empty!!!
and
the target drive’s tray was ejected simultaneously. What should I do?
The factory settings may have been changed. Reset the duplicator to the
factory default settings. Refer to function “12.10 Load Default” on page 22.
Carefully follow the step-by-step instructions.
3. What does the
Target Drive Not Ready
error message mean?
This message is displayed when the target drive is not ready to record
because, for example, a blank disc is dirty or scratched. Clean the target disc.
If it has been scratched, replace it with a new one.
Try using a different brand of disc to make sure that the failure is not related
to disc specifications or quality.
You may also encounter this problem if you try to use a disc that is not blank.
(The Rackmount DVD/CD Duplicator accepts only blank DVD/CD discs in
the target drive).
This message may also be displayed if the source disc is copy-protected. In
such a case, insert a disc that is not copy-protected. In accordance with
applicable laws, the Duplicator is designed to be unable to bypass any copy-
protection technology that may be encoded on the source disc.
If the error message continues to appear even with different target or source
discs, contact our Technical Support Group.
4. What does the
Source Drive Not Ready
message mean?
This message is displayed when the source (upper) drive is not ready to read
because, for example, the master disc is dirty or scratched. Clean the source
disc. If it is scratched, use a different source disc.
The message may also be displayed if the source disc is empty. Be sure to
insert a data/music/video disc in the source drive.
This message may also be displayed if the source disc is copy-protected. In
such a case, insert a disc that is not copy-protected. In accordance with
applicable laws, the duplicator unit is designed to be unable to bypass any
copy-protection technology that may be encoded on the source disc.
If the error message continues to appear even with different source discs,
contact our Technical Support Group.