Tapo RV20, Руководство пользователя, Страница: 20 / 24

Scheduled cleaning
doesn’t work
Failure to connect to Wi-Fi
Whether the robot vacuum
needs to be charged for 16
hours for the first three
times
1. The Wi-Fi signal is poor. Please make sure the robot vacuum is in an area with good Wi-Fi signals.
2. Wi-Fi connection is abnormal. Please reset the Wi-Fi and download the latest app and try again.
3. The password is entered incorrectly. Please check.
4. The robot vacuum only supports the 2.4 GHz frequency band. Please connect to a 2.4 GHz Wi-Fi.
The power consumption is very low when the robot vacuum is placed on the dock, which helps the battery to
maintain optimal performance.
Lithium battery has no memory effect when in use, and there is no need to wait when it is fully charged.
Whether the robot vacuum
consumes power when it is
placed on the dock
If the corresponding issues cannot be solved by referring to the above methods, please contact our Technical Support.
Issues Solution
15
1. The battery level is low. The scheduled cleaning will work when the battery level is above 20%.
2. The cleaning is already in progress when the schedule starts.
3. Do Not Disturb is set in the app. Make sure the schedule is not within the set Do Not Disturb period.
4. There is no internet access for your Wi-Fi network and your robot vacuum has restarted.