Tapo RV20, Руководство пользователя, Страница: 19 / 24

Troubleshooting 9
Abnormal noise during
cleaning
Decreased cleaning ability
or dust leakage
1. The dustbin is full. Please clean the dustbin.
2. The filter is clogged. Please clean or replace the filter.
3. The main brush is entangled by foreign matter. Please clean the main brush.
Shut down and try again.
Issues Solution
Abnormal operation
There may be foreign matter entangled in the main brush, side brush or wheels. Please clean up after shutdown.
Setup failure
1. Check if the power switch on the left side of the robot vacuum is toggled to “ON”.
2. The battery level is low. Please place the robot vacuum on the dock to charge and it will start automatically when it is
ready.
3. Check your internet connection or check if you have configured Allow List or Firewall settings on your router.
14
1. Please remove the robot vacuum and check whether the indicator light of the dock is on, and make sure that both ends of
the power adapter of the dock are plugged in.
2. Poor contact. Please clean up the spring contacts on the dock and the charging contacts on the robot vacuum.
1. There are many obstacles near the dock. Please place the dock in an open area and try again.
2. The robot vacuum is far from the dock. Please place the robot vacuum near the dock and try again.
3. Please clean up the spring contacts on the dock and the recharge sensor/charging contacts on the robot vacuum.
4. Move the charging station to the hard floor or put a waterproof pad (sold separately) under the charging station.
Charging failure
Recharge failure