18
IV
Troubleshooting
When you encounter a problem, first try to go through the following
recommendations. If the error continues, contact Tangent Technical Support.
1. Check to see if the problem persists when all the external devices are removed.
2. Check for incorrect or loose cable connections.
3. Be sure all device drivers are installed properly.
4. Verify BIOS Setup utility for correct setting. A faulty setting may cause the
system to misbehave.
5. Not all peripheral are plug-and-play capable. You need to restart the system
with these devices powered up and connected first.
6. Be sure to go to BIOS setup and load DEFAULT setting after any BIOS updates.
7. If external devices such as keyboard, mouse, USB camera, scanner, SCSI
card… do not work properly when connected to the system, consult the device
manufacturer’s manual.
Q&A
Q:
LCD PC system won’t start.
A:
Check if power cord is connected properly.
Q:
The system starts, but there is no display.
A:
1. Make sure the VGA plug is connected properly to the Video port.
2. Check the LCD Panel settings and brightness.
3. Shutdown the PC, disconnect the power and check if the graphics card is
correctly installed.
Q:
Hard drive or Optical drive error
A:
1. Check drive configuration in BIOS.
2. Check drive jumper settings (master/slave).
3. Check that drive cables are properly connected.
4. Check that the correct drivers have been installed.
Q:
No Speaker output
A:
1.
Check if the audio cable is connected properly to the Line-out port.
2.
Check if the monitor volume is set properly.
Note:
Please be aware that this is not a comprehensive support guide. For more detailed
information please refer to the motherboard manual or contact Tangent Technical
Support.