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Troubleshooting
If you experience any trouble with your wireless Internet radio, then you may find it useful to visit the help
section on our webpage: http://www.reciva.com
If you have trouble connecting the radio to your wireless network, these steps may help to resolve the
problem:
1.
Confirm that a Wi-Fi connected PC can access the Internet (i.e. can browse the web) using the same
network.
2.
Check that a DHCP server is available, or that you have configured a static IP address on the radio.
You can configure a static IP address on the radio using the menu item ‘Settings -> Network Config ->
Edit Config’, and then select ‘No’ for ‘Auto (DHCP)’.
3.
Check that your network’s firewall is not blocking any outgoing ports. As a minimum, the radio needs
access to UDP and TCP ports 80, 554, 1755, 5000 and 7070.
4.
Check your access point does not restrict connections to particular MAC addresses. You can view the
radio’s MAC address using the menu item ‘Settings -> Network Config -> View Config -> MAC
address’.
5.
If you have an encrypted network, check that you have entered the correct key or passphrase into the
radio. Remember that text-format keys are case sensitive. If, when attempting to connect to an
encrypted network, your radio displays: ‘Wireless error’ followed by a 5-digit number, then please
ensure that you enter the correct passphrase for the network. If the problem persists, then you may
need to consult your network configuration.
If your radio can connect to the network successfully, but is unable to play particular stations, it may be due to
one of the following causes:
1.
The station is not broadcasting at this time of the day (remember it may be located in a different time
zone).
2.
The station has reached the maximum allowed number of simultaneous listeners.
3.
The station is not broadcasting anymore.
4.
The link on the radio is out of date.
5.
The Internet connection between the server (often located in a different country) and you is slow.
Try using a PC to play back the stream via the broadcaster’s web site.
If you can play back the station with a PC, use the form at http://www.reciva.com/ to notify us so that we can
change the station data that is used by the radio.
No operation can be performed with the remote control
1.
Check the batteries are installed with the correct polarities (+ & -)
2.
Make sure the batteries are in good condition and not depleted. If yes, replace the new ones.
3.
Make sure the remote is pointing at the sensor
4.
Remove the obstacles between the player and the remote
Remark:
Abnormal functioning of this unit may be caused by static electricity or other external interference. To
restore normal operation, unplug the AC cord and then plug it in again or switch off and on the player again.
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