ripple
ripple
ripple
ripple
User
User
User
User
Manual v1
Manual v1
Manual v1
Manual v1
rev
rev
rev
rev2
2
2
2
7
7
7
7
11.
Trouble-shooting
11.1 Are you using a USB hub or extender?
If you’re using a USB hub or extender then remove this and plug the panel directly into
your computer. If the panel starts to work then it’s your USB hub or extender that is at
fault. See the section “USB hubs and extenders (or repeaters)”.
If the panel still doesn’t work after removing the USB hub or extender then proceed with
the trouble shooting steps below. If these don’t solve your problem then contact
Tangent support.
11.2 A button doesn’t work
First check that the software you are using the panel with makes use of the button that
is broken.
Unplug and plug the panel back in again, making sure you do not press any buttons on
the panel as you do so.
If the button still does not work then please contact Tangent support.
11.3 A dial doesn’t work
First check that the software you are using the panel with makes use of the control that
is broken.
Unplug and plug the panel back in again, making sure you do not press any buttons on
the panel as you do so.
If the control still does not work then please contact Tangent support.
11.4 A trackerball doesn’t work
First check that the software you are using the panel with makes use of the ball that is
broken.
Unplug and plug the panel back in again, making sure you do not press any buttons on
the panel as you do so.
If the ball still does not work then please contact Tangent support.
Note: from time to you will need to clean the trackerballs. See Care of your panel -
Cleaning the balls. If there is a build up of dust inside the panel it may affect the optical
sensor used to track the movement of the balls.
Note: if the ball is moved to quickly then the optical sensor will not be able to track it.
This will produce erratic behaviour in the output from the ball. Try to keep movements of
the ball smooth and avoid rapid changes of direction or spinning the ball.
11.5 My software isn’t communicating with the panel
Generally problems with communication are related to setting up your software to talk to
the panel. See the sections
Install the Tangent Hub if your application requires it
and
Select the Ripple as the panel type in your application
.
