element User Manual v1.17 rev2
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If the knob works in the test mode then it may be a problem with the software you are
using the panel with. Contact your software vendor.
Note: if the knob is turned to quickly then it is possible that the Wave will not be able to
keep up with the movement. Try to avoid turning the knob too quickly.
15.3 A trackerball doesn’t seem to work
Go into test mode and follow the trackerball test procedure. If the trackerball doesn’t
work in the test mode then the trackerball is broken. In this case please contact Tangent
Wave or your reseller.
If the trackerball works in the test mode then it may be a problem with the software you
are using the panel with. Contact your software vendor.
Note: from time to you will need to clean the trackerballs. See Care of your panel -
Cleaning the balls. If there is a build up of dust inside the panel it may affect the optical
sensor used to track the balls movements.
Note: if the ball is moved to quickly then the optical sensor will not be able to track it.
This will produce erratic behaviour in the output from the ball. Try to keep movements of
the ball smooth and avoid rapid changes of direction or spinning the ball.
15.4 My software isn’t communicating with the panel
Generally problems with communication are related to setting up your software to talk to
the panel. Refer to your software vendors instructions for doing this.
Make sure the USB cable is connected properly. Also make sure the USB port on your
computer can supply the 500mA the panel requires. Some laptops do not allow this.
If after doing the above, and taking any relevant action, you’re still having trouble, then
contact Tangent Wave or your reseller.
15.5 The display keeps going blank
This is most probably the screen saver. If the display comes back on when you press a
button or move a knob/trackerball then this is what it is.
It may also be that the current mode your application is in does not make use of any of
the controls on the panel and has therefore blanked the display. Try changing to a
different mode in your application.
15.6 The display doesn’t show anything
It might be that the screen saver has been activated. Pressing a button or moving a
knob/trackerball will wake the panel back up.
It may also be that the current mode your application is in does not make use of any of
the controls on the panel and has therefore blanked the display. Try changing to a
different mode in your application.
If the above doesn’t work, then try quitting your software and unplug the panel. Plug
your panel back in. If you don’t get the splash screen when the panel is plugged in then
