13
Warranty
Tandberg Television warrants that Products delivered
hereunder shall be free from defects in material and
workmanship under normal use and service for a period of
twelve (12) months from the delivery of Products to Buyer.
If, during such twelve month period:
(i)
Tandberg Television is notified promptly in writing upon
discovery of any defect in the Products, including a
detailed description of such defect;
(ii) such Products are returned to Tandberg Television,
F.O.B. Tandberg Television’s facility;
(iii) any such return is authorized by the release by
Tandberg Television of a Return Material Authorization
(RMA) and the RMA number issued Tandberg
Television is clearly marked on all accompanying
documentation; and
(iv) Tandberg Television’s examination of such Products
discloses to Tandberg Television’s satisfaction that
such Products are defective and such defects are not
caused by accident, abuse, misuse, neglect, alteration,
improper installation, repair or alteration by someone
other than Tandberg Television, improper testing, or
use contrary to any instructions issued by Tandberg
Television, then within a reasonable time Tandberg
Television shall (at its sole option) either repair, replace
or credit the Buyer for such products. Tandberg
Television shall return any Products repaired or
replaced under this warranty to the Buyer,
transportation prepaid. The performance of this
warranty does not extend the warranty period of any
Products beyond that period applicable to the Products
originally delivered.
•
This warranty does not cover charges for any
assembly, installation, setup or removal, or
adjustment of controls.
•
This warranty shall be void if any product marking
or label has been altered, defaced, or removed, or
if any component has been altered, modified,
used improperly, or had its housing opened.
•
The foregoing warranty shall not cover any
damage or defect that is caused by accident,
abuse, misuse, neglect, alteration, improper
installation, setup, removal, maintenance,
shipment, repair, or alteration by someone other
than Tandberg Television, improper testing or use
contrary to any instructions issued by Tandberg
Television, damages or inoperability caused by
assembly or use with incompatible products, or
reception problems caused by inadequate
antenna systems.
•
The foregoing warranty constitutes Tandberg
Television’s exclusive liability, and the exclusive
remedy of buyer, for any breach of any warranty or
other nonconformity of products. This warranty is
exclusive, and in lieu of all other warranties,
express, implied, or statutory, including but not
limited to the warranties of merchantability and
fitness for a particular purpose, which are hereby
expressly disclaimed. There are no warranties that
extend beyond the description of this limited
warranty.
•
For breach of any written or implied warranty with
respect to the product, in no event shall Tandberg
Television be liable, in contract or in tort or under any
other legal theory, for incidental, indirect, special or
consequential damages incurred or sustained by you or
by others, regardless of whether Tandberg Television
was informed about the possibility of such damages,
and in no event shall Tandberg Television’s total
liability exceed an amount equal to the consideration
paid for the products.
How to Obtain Warranty Service
To obtain warranty service, you must:
1.
Call or write Tandberg Television Americas, Inc.
Customer Service within the applicable warranty period
to obtain a Return Material Authorization (RMA)
number at:
Tandberg Television Americas, Inc.
Customer Service Department
25901 Commercentre Drive
Lake Forest, CA 92630 USA
Telephone: 1-888-637-0023
or (949) 725-2699
When you call or write, ask for the address to send the
product, if the product is to be returned.
Do not return
the unit to the above address unless instructed to do
so.
2.
If the Tandberg Television Customer Service
Department requests that you return the product, pack
it safely and securely, preferably in the original shipping
carton. Enclose a letter explaining the problem. Be sure
to enclose a copy of your sales receipt or other proof of
purchase date and include the Return Material
Authorization (RMA) number, your name, address, and
phone number. Ship it insured to the authorized service
center address specified by Tandberg Television. All
packing, shipping, and insurance charges to return the
component to Tandberg Television must be prepaid by
you. A qualified technician will be required to remove or
install a product, and any out-of- warranty charges for
such work are your responsibility.
User Notes:
