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Tandberg Data PRODMAN VXA320, Руководство по эксплуатации продукта

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34

P

RODUCT

 M

ANUAL

 

433689-01

C

HAPTER

 4  T

ROUBLESHOOTING

N

OTES

Содержание PRODMAN VXA320

Страница 1: ...I VXA 320 VXA 3 TAPE DRIVE PRODUCT MANUAL...

Страница 2: ...presentation or warranties with respect to the contents of this document and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Further Tandberg Dat...

Страница 3: ...idge Use of any type of cleaning material other than an Tandberg VXAtape Cleaning Cartridge Repair or modification by any one other than Tandberg s personnel or agent in a manner differing from the ma...

Страница 4: ...ien 161 P O Box 134 Kjels s N 0411 Oslo Norway Tel 47 22 18 90 90 World Wide Web www tandberg com To obtain technical support Tandberg Data Technical Support www tandberg com To order supplies and acc...

Страница 5: ...ow to load cartridges clean the tape drive and read the LEDs Chapter 4 provides troubleshooting recommendations Chapter 5 provides information about service and maintenance for the tape drive includin...

Страница 6: ...2 SPC 2 ANSI INCITS 351 2001 Information Technology SCSI Parallel Interface 3 SPI 3 ANSI INCITS 336 2000 Information Technology SCSI Architecture Model 2 SAM 2 ANSI INCITS 366 2003 Information Technol...

Страница 7: ...lation 7 Unpacking the Tape Drive 7 Installing the Tape Drive 7 Installing the Internal SCSI Tape Drive 8 Installing the External SCSI Tape Drive 14 Integrating the Tape Drive 18 3 Operation 19 Monito...

Страница 8: ...Diagnostic Log 31 Gathering Troubleshooting Information for Technical Support 32 VXA 320 Tape Drive Information 32 SCSI Bus Information 32 Operating System Information 33 Backup Application Informati...

Страница 9: ...nmental Conditions for the Tape Drive 56 Environmental Conditions for the VXAtape Cartridges 60 Packaging and Shipping Specifications 61 Shipping Cartons 61 Packaging Materials 62 Safety and Regulator...

Страница 10: ...x PRODUCT MANUAL 433689 01 NOTES...

Страница 11: ...le and power cable another device is the last device on the bus 11 Figure 2 4 Connecting a SCSI cable tape drive is last device on the bus 12 Figure 2 5 Screw mounting configurations internal model 13...

Страница 12: ...xii PRODUCT MANUAL 433689 01 NOTES...

Страница 13: ...speed and access times 51 Table 7 5 Reliability specifications 51 Table 7 6 Size and weight 52 Table 7 7 Pin assignments for the power connector 53 Table 7 8 Power specifications internal model 54 Ta...

Страница 14: ...xiv PRODUCT MANUAL 433689 01 NOTES...

Страница 15: ...es with industry standard 5 25 inch half high form factor mounting requirements and can be mounted horizontally or vertically The external standalone model is housed in an enclosure that allows the de...

Страница 16: ...ONENTS Figure 1 2 and Figure 1 3 show the controls and indicators on the front panel of the tape drive For more information about using these controls and indicators see Chapter 3 Door Used for insert...

Страница 17: ...the tape drive to the SCSI bus This is a 68 pin LVD SCSI connector See Table 6 4 for pin assignments Auxiliary Connector Used for tape drive diagnostics SCSI ID Jumper Block SCSI model only Used to s...

Страница 18: ...onnector A power cord is included with the tape drive Serial Connector Used to connect the tape drive to the serial port of a computer for performing diagnostic operations with VXATool see page 31 SCS...

Страница 19: ...ision connector type and agency information The back panel label Figure 1 7 identifies the tape drive connectors and jumpers Depending on the model tape drive you have the labels on your tape drive ma...

Страница 20: ...6 PRODUCT MANUAL 433689 01 CHAPTER 1 FEATURES NOTES...

Страница 21: ...e drive 1 Visually inspect the shipping container and notify your freight carrier immediately if you see any damage 2 Place the shipping container on a flat clean stable surface If parts are missing o...

Страница 22: ...ou begin hardware installation do the following 1 Select a suitable location for your tape drive Ensure that the work area is free from conditions that could cause electrostatic discharge ESD Discharg...

Страница 23: ...ttaching devices on the bus External devices are those connected outside of the server s enclosure b Add together the lengths of all SCSI cables attaching internal devices on the bus Internal devices...

Страница 24: ...ove the jumpers and connect a cable not included from a remote switch to the jumper block then use the remote switch to set the SCSI ID The cable should use a connector equivalent to Hirose Housing pa...

Страница 25: ...e page 12 before you connect the SCSI cable the terminator if required and the power cable to the back However if the cables are difficult to access in the enclosure you should extend the cables out t...

Страница 26: ...e bus is terminated Connect the power cable and mount the tape drive in the enclosure 1 Connect the power cable Locate the enclosure s internal power cable and connect it to the tape drive s power con...

Страница 27: ...nates in green See Table 3 1 LED states on page 20 for a description of the LED states Caution To avoid damaging the tape drive follow these precautions Use only the M3 0 5 5 mm Phillips screws Screw...

Страница 28: ...h the tape drive visit Tandberg Data s web site www tandberg com You can install the backup software application on the host computer before or after you install the tape drive However if you install...

Страница 29: ...cumentation for cable length information 6 Make sure the SCSI bus is properly terminated You must install an LVD or LVD SE multimode terminator on the device at the physical end of the SCSI bus If the...

Страница 30: ...additional devices on the SCSI bus ensure that only the device at the physical end of the bus is terminated 5 Connect the power cable and turn on the power Connect the power cable to the back of the...

Страница 31: ...talled on your system completely shut down the backup software application and any services it may be running The backup software application may prevent communications with thee tape drive or may int...

Страница 32: ...e software Changing the tape drive s identification information does not affect the tape drive s speed or capacity For instructions on using VXATool to change the tape drive s Inquiry String refer to...

Страница 33: ...Figure 3 2 show the controls and indicators on the front panel of the tape drive Figure 3 1 Internal tape drive front panel components Figure 3 2 External tape drive front panel components 3 Door 1 2...

Страница 34: ...s Off Off Off Flashing Green Tape loading or unloading Off Flashing Green Off Off Tape ready idle Off Green Off Off Reading Off Off Green Off or Flashing Green Writing Off Amber or Greenb Amber Off or...

Страница 35: ...tten in VXA 1 format If the problem persists try power cycling the tape drive to clear the error If you cannot resolve the problem yourself contact Tandberg Data Technical Support see Contacting Tandb...

Страница 36: ...colored write protect tab on the cartridge should be closest to the tape drive s eject button Gently push the cartridge until the tape drive s loader mechanism activates and completes the tape loading...

Страница 37: ...accidental over writing by moving the switch to the edge of the cartridge See page 22 Keep each cartridge in its protective case or a container designed for cartridge storage Store cartridges away fr...

Страница 38: ...he rewind depends on what size cartridge you are using and if the tape was positioned near the end Power down the tape drive Wait 10 seconds then turn the tape drive back on Depending on what function...

Страница 39: ...ed in the tape drive 2 Make sure you are using VXATape cartridges with either VXA 2 or VXA 320 VXA 3 format If the cartridge you are attempting to load is not a VXATape cartridge the tape drive automa...

Страница 40: ...he tape drive will not accept a cartridge until the firmware is successfully reloaded LED 4 IS FLASHING ORANGE If LED 4 is flashing orange the tape drive is over temperature and must cool down before...

Страница 41: ...to complete the rewind depends on what size cartridge you are using and if the tape was positioned near the end 4 Power cycle the tape drive Power down the tape drive Wait 10 seconds then turn the ta...

Страница 42: ...ive Before running VXATool stop all services for your backup application If VXATool can detect and communicate with the tape drive but your backup application cannot contact the application provider f...

Страница 43: ...If you cannot resolve the problem yourself contact Tandberg Data Technical Support see Contacting Tandberg Data on page iv To capture a log of a problem use VXATool which is available as a free downlo...

Страница 44: ...o write data the cartridge may be write protected Check the switch on the edge of the cartridge see Figure 3 3 on page 22 If the switch does not cover the opening the tape is write protected If the sw...

Страница 45: ...the tape drive The Write Read test verifies that the tape drive is communicating over the SCSI bus and that it can perform write and read operations Refer to the readme file or on line help available...

Страница 46: ...to update the firmware Tape drive configuration Is the tape drive an internal model installed in a server external model or integrated within a library LED status Do the tape drive LEDs indicate an er...

Страница 47: ...es list from the application provider Device driver Is the appropriate driver installed for the tape drive Refer to the installation instructions for your backup application Backup application log fil...

Страница 48: ...34 PRODUCT MANUAL 433689 01 CHAPTER 4 TROUBLESHOOTING NOTES...

Страница 49: ...turn Materials Authorization RMA number and the shipping address 2 Remove and keep all cartridges cables and terminators 3 When repacking and shipping a tape drive use the original shipping carton and...

Страница 50: ...ree of charge from the Support section of Tandberg Data s web site at www tandberg com The readme file that accompanies the program or the online help for the Windows version provides instructions for...

Страница 51: ...ce for example a parallel SCSI bus The communication interface is comprised of the physical interface for example cables connectors and control circuitry and the signaling protocol used during communi...

Страница 52: ...e Requirements on page 40 describes the physical requirements of the SCSI bus SCSI Command Protocol on page 44 provides information about the SCSI command protocol used by the tape drive Refer to the...

Страница 53: ...f the command s execution Table 6 1 SCSI bus phases and information transfer phases Bus Phase Description Table 6 2 SCSI messages supported by the tape drive Message Hex Code Description Task Complete...

Страница 54: ...itiator informs the tape drive that one or more bytes in the last message it received had a parity error Target Reset 0Ch The initiator instructs the tape drive to reset all of its current I O operati...

Страница 55: ...length No greater than 0 1 meters should be used off the mainline connection within any connected equipment The stub length within the tape drive is less than 2 5 centimeters 1 inch Impedance Between...

Страница 56: ...4 DB 15 38 DB 15 5 DB P1 39 DB P1 6 DB 0 40 DB 0 7 DB 1 41 DB 1 8 DB 2 42 DB 2 9 DB 3 43 DB 3 10 DB 4 44 DB 4 11 DB 5 45 DB 5 12 DB 6 46 DB 6 13 DB 7 47 DB 7 14 DB P 48 DB P 15 GROUND 49 GROUND 16 DIF...

Страница 57: ...lect a cable that complies with the SCSI 3 specification and meets the requirements listed in Table 6 5 SCSI Terminator Requirements If the external tape drive is the last device on the SCSI bus you m...

Страница 58: ...of internal counters regarding read and write error recovery operations and amounts of data compressed The initiator can set threshold and cumulative values for the counters or reset the counters LOG...

Страница 59: ...tape drive to perform certain self diagnostic tests SPACE 11h Enables the tape drive to perform forward or backward searches using logical blocks filemarks or setmarks Also allows spacing to end of d...

Страница 60: ...his information Busy 08h Indicates that the tape drive is busy This status is sent whenever the tape drive is unable to accept a command from an initiator Reservation Conflict 18h Indicates that the t...

Страница 61: ...Mode page is set to 1 This sense key is reported the first time any command is issued by each initiator after the condition is detected and the requested command is not performed This sense key is cle...

Страница 62: ...48 PRODUCT MANUAL 433689 01 CHAPTER 6 COMMUNICATION INTERFACE AND COMMAND PROTOCOL NOTES...

Страница 63: ...20 VXA 3 tape drive does not support VXAtape V6 V10 or V17 Tape Length Capacity b Native GB c b Maximum capacity is obtained using VXA 320 VXA 3 format assumes the host computer keeps the tape drive s...

Страница 64: ...nt on the capabilities of the SCSI bus for example an Ultra2 SCSI bus is limited to less than 40 MB second c One megabyte equals 1 000 000 bytes Table 7 3 Read and write specifications Backward compat...

Страница 65: ...d tape reposition times depend on acceleration deceleration and read positioning to location b The VXA 320 tape drive does not support VXAtape V6 V10 or V17 X6 cartridge 75 seconds X10 cartridge 75 se...

Страница 66: ...nal tape drive Figure 7 2 shows the dimensions of the external tape drive Note Dimensions are shown in millimeters with inches in parenthesis Table 7 6 Size and weight Specification Internal Tape Driv...

Страница 67: ...ector Pin Assignments The VXA 320 power connector is compatible with power cables used for standard 5 25 inch half high devices The enclosure s power cable connector must be an AMP 1 480424 0 series o...

Страница 68: ...or the external tape drive include both the requirements for the tape drive and the enclosure components Table 7 8 Power specifications internal model Power 5 Volts 12 Volts Required supply tolerance...

Страница 69: ...y 70 minimum Input voltagea a Autoswitching input selection no user selection required 90 276 VAC Frequency 47 63 Hz Table 7 11 Power consumption external model AC input current 0 5 amp 115 VAC 0 25 a...

Страница 70: ...ange 5 C to 45 C 41 F to 113 F 40 C to 60 C 40 F to 140 F Temperature variation 1 C per min max 10 C per hour 2 F per min max 18 F per hour 1 C per min max 20 C per hour 2 F per min max 36 F per hour...

Страница 71: ...IRONMENTAL SPECIFICATIONS Figure 7 3 Internal model Operating temperature and humidity ranges Table 7 15 Internal model Operating temperature and humidity points Point Temperatures Humidity A 5 C 80 B...

Страница 72: ...ne represents the operating environment Table 7 16 defines the points on the chart Operation of the external tape drive within these requirements will maintain the proper tape path temperature of the...

Страница 73: ...en it is not operating The operating shock levels indicate how much shock the tape drive can withstand while reading and writing data After withstanding this amount of shock the tape drive operates no...

Страница 74: ...ch of three orthogonal axes for a minimum of 30 minutes per axis 10 Hz to 500 Hz PSD 0 0005102 g2 Hz Random vibrationb applied during non operation unpacked and storage in original packaging b A 1 06...

Страница 75: ...of 167 in sec 424 cm sec Wet bulb 26 C 79 F max Altitude 304 8 to 3 048 m 1 000 to 10 000 ft 304 8 to 12 192 m 1 000 to 40 000 ft a The cartridge is in its original packaging When the cartridge is mo...

Страница 76: ...MI and EMC standards UNDERWRITERS LABORATORY TUV PRODUCT SERVICE The internal configuration has been evaluated by UL for use in listed finished products Construction or performance of these components...

Страница 77: ...These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not i...

Страница 78: ...venting radio interference in such residential area When used near a radio or TV receiver it may become the cause of radio interference Read instructions for correct handling This device has been test...

Страница 79: ...usually in Random Access Memory RAM The tape drive s read and write buffers act as holding areas that enable the tape drive to balance the rate at which it transfers data to or from tape with the dat...

Страница 80: ...the user data while being read Exabyte 1 A network storage backup company that designs manufactures and markets industry leading data storage products including tape drives and automated tape librarie...

Страница 81: ...ne million bytes N Noise Any kind of magnetic or electric interference detected by the electronics O OverScan Operation OSO The VXA technique for reading data packets independently of track shape or g...

Страница 82: ...onnect various computer peripherals to a host computer SCSI ID A unique address assigned to each device attached to a SCSI bus See also Bus Segment The format structures contained within the data buff...

Страница 83: ...carrier a single tape cartridge VXA VXA is a breakthrough tape technology that offers previously unobtainable levels of reliability data availability and interchange and recoverability capacity and in...

Страница 84: ...70 PRODUCT MANUAL 433689 01 GLOSSARY NOTES...

Страница 85: ...e location 3 B backup application compatibility 18 integrating the tape drive 18 tape drive problems 27 backup software preparing for installation 9 14 backward compatibility 50 bezel components 2 bit...

Страница 86: ...ing the SCSI tape drive 8 to 13 environmental specifications 56 to 60 error LED indicators 20 reported in software 29 to 30 error detection and correction 50 error rate 50 to 51 error recovery procedu...

Страница 87: ...odel 12 mounting orientation 1 8 N noise levels 55 O on off switch See power switch operating environment 56 to 61 operating system compatibility 18 tape drive problems 27 operating the tape drive 19...

Страница 88: ...D jumper block internal model 10 setting using SCSI ID switch external model 15 SCSI message system 39 to 40 SCSI tape drive cable and connector requirements 41 to 43 connector locations external mode...

Страница 89: ...uirements 9 15 15 transfer rate 50 troubleshooting 25 to 33 U Ultra160 SCSI host bus adapter 8 14 Ultra3 SCSI See High density HD SCSI unload button See eject button unload load time 51 unpacking 7 up...

Страница 90: ...76 PRODUCT MANUAL 433689 01 INDEX Notes...

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