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1. When returning the machine for claims or warranty repairs, it should be returned in its complete, original packag-
ing to avoid incidental or consequential damages that may discredit the claim or void the warranty. A copy of the
invoice or other proof of purchase also needs to be sent with the machine along with a Return Authorization Number
which should be clearly printed on the box.
2. Upon evaluation of the machine and the determination of the actual defect, the machine will be restored to its
original working condition by the Service Center and shipped back to you free of charge. However, should it be evi-
dent that the problems associated with the machine were caused by or were the result of any misuse, abuse, neglect,
alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or im-
proper installations or repairs made by a person other than an authorized Service Technician, you will be charged for
parts and labor.
Take note that it will normally take us at least 2 weeks to diagnose, fix, and return the machine to you. It may take
even longer depending on the problems with the machine and current workload. Verification of the claimed defect
by Tamerica Products authorized personnel will be required prior to issuance of proper credit, exchange, or repair.
Kindly contact your dealer for loaner machines for this is something that we do not provide.
Machine Return:
Should you change your mind about your purchase and would simply want to return the machine, it must be made
within the first 10 days. Take note that you are responsible for cost of shipping for the return and a corresponding
20% restocking fee will be charged. Furthermore, the machine must be in brand-new resalable condition. If after in-
spection it is found to be defective or has been damaged in transit, we will charge you to repair the machine or you
shall be responsible to file a corresponding claim with the carrier.
This limited warranty expresses the entire obligation of TAMERICA PRODUCTS, INC. Unless prohibited by law, neither
this warranty nor any other warranty expressed or implied, including implied warranties of merchantability, shall ex-
tend upon this warranty period. No responsibility is assured for incidental or consequential damages. This warranty is
valid only within the 48 Contiguous States, Hawaii and Alaska excluded.
Quick Reference:
1. All claims must be made within 10 business days after receipt of merchandise. This statement is printed on all or
invoices.
2. Our products are warranted to be within manufacturer’s specifications, but no warranty of fitness for purpose is
expressed. This statement is printed on all our picking sheets.
3. Merchandise may not be returned without our approval and an Return Authorization Number (RA).
4. A 20% restocking fee is charged on returns. Exceptions of less than 20% restocking fee may be charged when au-
thorized by management.
5. Merchandise shipped from our warehouse is always in good condition and in general, our term of sale is FOB ori-
gin. If the entire shipment was damaged by a freight carrier while in transit, customer should refuse delivery. If only
a portion of the shipment was damaged, details of the damage must be clearly indicated on the delivery receipt.
Otherwise, claims will not be accepted.
6. The exception for item #5 above is “concealed damage” where it is physically impossible to note the damage at
the time of delivery. In this case, you must in good faith, immediately inform us or the authorized dealer you pur-
chased the machine from, about the damage/s. However, consistent with #3 above, all claims must still be made
within 10 business days after receipt.
7. Return freight must be shouldered by you. Exceptions are as follows:
a) We shipped the wrong merchandise
b) The machine is determined to be under warranty but should be returned within 10 days upon receipt of ma-
chine.
8. The machine must be in good, resalable condition.
9. While the machine is still under its warranty period, the original packaging must be kept. If the machine is not in
its original packaging, cost to repair damages while in transit must be paid by the customer. Please note clear in-
structions stamped on the box of each machine.
10. The RA number must be indicated on the carton. Otherwise, returns will be refused. Exception: When a call tag
Warranty Claims and Procedures
