Troubleshooting /FAQ
My device on the APP stays “Offline”
The added device needs 1 min to connect to Wi-Fi and the internet. If it says offline for a longer time,
please judge the problem by the Wi-Fi LED status.
Wi-Fi LED quickly blinks one time every second
Device failed to connect to your Wi-Fi. Possible causes:
1.
Device is too far away from your Wi-Fi signal
2.
Incorrect Wi-Fi password
3.
Device cannot be added to the 5.Ghz Wi-Fi router (only works on 2.4 GHz Wi-Fi)
4.
Router is not MAC - open
Perform a factory reset (see below) and enter the network information again starting at #3d on page 2
.
Wi-Fi LED quickly blinks twice every second
Device has connected to Wi-Fi but failed to connect to server. Check your network connectivity.
Failure to connect
Perform a factory reset (see below).
I lost/broke the hand held remote? Can I buy a new one?
Yes. You will need to access the control box to pair it to your fan.
Factory reset
If any information was entered incorrectly during the set up process, a factory reset is recommended. To
perform a factory reset to the EWelink module press and hold the “Pairing Button” for upwards of seven
seconds until the LED blinks a different pattern. The factory reset is now complete. You may start the pairing
process again (Step 3c).
Re-Program the Hand Held Remote
The Wi-Fi / RF models are provided with a 4 button pre-programed
hand held (key fob) remote. The “A” button controls ON/OFF power
to the fan. The “B” button controls LOW/HIGH speed. C & D are not in
use. You may use a 433MHz frequency remote as an alternate
remote. To program follow the instructions below.
LEARNING:
Locate the receiver module you wish to pair to the remote (see diagram 3c). Quickly
press the pairing button twice in a row. Press the corresponding button on the remote for 1 to 2
seconds. Test with the remote to confirm the remote function.
ERASING STORED REMOTE CODES:
Quickly press the pairing button three times. A
red
LED will be
lit for 3 seconds to confirm the codes have been erased.
Using a virtual assistant device
Tamarack’s line of WiFi/RF fans are compatible with virtual assistant devices such as Amazon’s “Alexa” and
Google’s “Google Home”. For assistance with adding your fan to a virtual assistant device, please contact the
manufacturer of the device. Tamarack cannot provide assistance with this task.
