Complementary Service
In the event of product failure within 1 year (the warranty period) from the date of
purchase, the Company will provide complementary repair service. If the product is
converted to a commercial use, the warranty period will be reduced to 6 months.
Fee Paying Services
1) Non-defective Product
Services for non-defective product are subject to service fees. Please read the User’s
Manual before calling for a Service. (If the Product is found irreparable, a separate
guideline will be applicable.)
2) Product defects due to consumers’ fault including the following are outside the
Company’s warranty service:
- Mishandling, unauthorized repair or conversion
- Repair by an unauthorized technician other than by personnel of retailers or
service centers designated by DS Telecom
- Incorrect power supply (for example use of 220V power for a 110V product)
- Breakdown or damage caused by falling or dropping
- Breakdown caused by use of unauthorized parts/optional components
3) Others
- Breakdown caused by natural disasters (such as lightening, fire, salt, flood)
- Breakdown caused by use of unstable power supply that can not be protected by
the impact voltage protection
- Any consumable parts (e.g. battery)
Type of consumer damages
Remedies
Within the warranty period Outside the warranty period
Major defects within 10 days from date of purchase
Functional defects under normal use within 1 month
from the date of purchase
Reparable
defects
Irreparable
defects
3 repeated defects by the same cause
more than 4 repeated defects by
the same cause
Repair parts are available with the
Company but repair is impossible.
(within the part retention period)
Repair parts are unavailable with the
Company and repair is impossible.
(within the part retention period)
Replacement or refund
Replacement
Free repair
Replacement or refund
Replacement or refund
Replacement or refund
Repair at cost
Repair at cost
Replacement after deduction
of the fixed depreciation
Refund after deduction
of the fixed depreciation
but adding 10% to the
depreciated value
- If instruction on Product operation is given, or the Product is adjusted
without product disassembly.
- If service is given on the external antenna or on wire line signal.
- If the Product has to be re-installed as it had been incorrectly installed by
the retailer.
- Removal of dust or foreign materials from inside the Product
- If the Product failed due to contamination by foreign materials (such as
drink)
Chargeable from the second
service.
One free service.
Chargeable from the first
service
Produc
t W
arr
an
ty
