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Chapter 5 Service and Support

Tally Technical Support

Tally Technical Support is available to answer your questions Monday

through Friday, 7:00

. to 4:30

., Pacific Standard Time.

Please have the following printer information ready when you contact

Tally:

•

Model number

•

Serial number (found on the left rear side of the printer)

•

Page count (shown on the printer configuration sheet)

•

Date and place of purchase

•

Tally maintenance agreement number (if printer is already under

agreement)

Tally Technical Support can help you with the initial installation of this

product. Please contact your operating system or network software

vendor if you require assistance in optimizing or customizing your system.

How to Contact Tally

There are a number of ways to contact Tally or receive information about

technical issues, products, and services.

Contacting Tally Technical Support or Customer Service by Telephone

In North America, call 866-359-2899 to speak to a representative about

technical support, extended warranties, repairs, or customer service.

Содержание T8106

Страница 1: ...Tally T8106 T8406 Color Laser Printers Quick Start Guide ...

Страница 2: ... CORP Copyright 1992 2001 PEERLESS SYSTEMS CORPORATION Adobe and PostScript are registered trademarks of Adobe Systems Inc All other trademarks are trademarks or registered trademarks of their respective companies 2001 Tally Printer Corporation All Rights Reserved ...

Страница 3: ...Unpacking the Printer 10 Moving the Printer 11 Repacking the Printer for Shipment 11 Installing the Starter Kit 12 Installing the Paper Tray 14 Installing Toner Cartridges 15 Installing the Oil Bottle and Fuser Cleaning Roller 17 Setting the Fuser Cleaning Roller Counter to Zero 19 Installing the Optical Photoconductor OPC Belt Cartridge 21 Setting the OPC Belt Counter to Zero 24 Installing the Po...

Страница 4: ...dows 34 Configuring Windows to Print Using TCP IP 34 Assigning the Printer an IP Address Subnet Mask and Gateway Address 36 Configuring the TCP IP Printer Port in Windows 95 98 ME 44 Configuring the TCP IP Printer Port in Windows NT 4 0 45 Configuring the TCP IP Printer Port in Windows 2000 46 Uninstalling Windows Drivers 47 Installing Macintosh Printer Drivers 47 Chapter 4 Operating Your Printer ...

Страница 5: ...port 59 How to Contact Tally 59 Ordering Options and Supplies 62 T8106 Printer Options 62 T8106 Printer Supplies 63 T8406 Printer Options 64 T8406 Printer Supplies 64 Tally Warranty and Service 65 T8106 T8406 Series Printer Limited Warranty 66 Warranty Period 66 Warranty Coverage 66 Warranty Support 68 Obtaining Warranty Service 68 Warranty Limitations 69 ...

Страница 6: ......

Страница 7: ...allation of your Tally T8106 T8406 printer If you require more information to install your printer consult the User Guide located on the Tally T8106 T8406 CD ROM For further help you can reach Tally technical support by telephone at 866 359 2899 on the World Wide Web at www tally com or by e mail at support tally com ...

Страница 8: ...r lights allow you to control and monitor printer operations Top Cover provides access to internal supplies such as the oil bottle and functions as the paper exit tray Power Switch controls all power to the printer Front Cover provides access to the toner cartridges Paper Trays provide the media to be printed ...

Страница 9: ...Chapter 1 Introduction 3 Power Cord Socket provides power to the printer RJ 45 Port provides printer to network connection Parallel Port provides direct printer to computer connection ...

Страница 10: ...onds the toner to the media Fuser Cleaning Roller removes any dust from the fusing unit and the fixing roller Oil Bottle stores oil for use in the fixing process Optical Photoconductor OPC Belt Cartridge processes laser beam activity that produces images one color at a time not shown ...

Страница 11: ...er 1 Introduction 5 Toner Cartridges provide the toner for the printing process Ozone Filter reduces the amount of ozone emitted during the printing process Waste Toner Pack collects and retains waste toner ...

Страница 12: ......

Страница 13: ...puter operating system that meets the following specifications Operating System Requirements To use the Tally printer drivers included for this model the connecting computer must use one of the following Microsoft operating systems Windows 95 Windows 98 ME Windows NT 4 0 The Windows NT 4 0 printer driver will only operate on X86 architectures Windows 2000 ...

Страница 14: ...mmended Disk Space At least 100 MB 300 MB or more of disk space is recommended Note For Apple Macintosh hardware requirements see the Macintosh User Guide on your CD ROM Printer Location Tally color printers require the following environment specifications for optimal operation Put the printer on a stable surface with good ventilation Keep the printer away from corrosive chemicals gases dust and o...

Страница 15: ...ter paper and all optional components The surface must be large enough to support an extended paper tray Allow enough clear space around your printer to provide good airflow for printer cooling and for easy maintenance access The recommended clearance between a printer and other objects is shown here 7 88 in 20 cm 19 70 in 50 cm 3 94 in 10 cm 27 50 in 70 cm ...

Страница 16: ...inter model the printer can be delivered on a pallet Warning Do not lift the printer using the polyethylene bag that covers the printer 1 Remove the Starter Kit and the polyethylene bag 2 Remove the carton from the printer and lift the printer from the bottom carton tray using the four grips on the underside of the printer 3 Put the printer in the desired location Warning When moving or repacking ...

Страница 17: ...ng the Printer for Shipment Before the printer can be repacked for shipment the supplies in the printer must be removed and the inside of the printer must be cleaned After the fuser oil bottle is removed the residual fuser oil that remains within the printer must be removed Repacking a printer that has previously been installed needs careful attention To find out more about the printer repacking i...

Страница 18: ...ROM Quick Start Guide Note The oil dropper is used to draw oil out of the fusing unit when the printer must be moved or shipped Keep the dropper in a convenient safe location for future use The printer also comes with an ozone filter and a waste toner pack that have been pre installed at the factory Additional items are also included with the printer Paper tray Envelope feeder T8406 only The T8106...

Страница 19: ...Chapter 2 Setting Up Your Printer 13 Y M C K Oil Bottle OPC Belt Cartridge Toner Cartridges Fuser Cleaning Roller Power Cord Envelope Feeder Paper Tray Oil Dropper ...

Страница 20: ...the paper tray squarely and evenly into the printer With Paper Feeder 1 Pull the guide rails outward and align the tip of the paper tray with the guide rails 2 Insert the paper tray squarely and evenly into the paper feeder Note The T8106 lower paper tray slides directly into the lower feeder unit T8106 T8406 ...

Страница 21: ...cartridges from the Starter Kit are filled at half volume for first time installation only Warning If you get toner in your eyes immediately flush your eyes with water for at least 15 minutes and contact a physician Warning Make sure the printer is off and unplugged before installing supplies Caution Handle the toner cartridges horizontally with the labels facing up Do not install the toner cartri...

Страница 22: ...e three or four times in the direction of the arrows on the cartridge to level out the toner inside 4 Peel the tape off the cartridge and remove the protective cover from the cartridge Note Save the protective cover for future use when shipping the printer and toner cartridge separately ...

Страница 23: ...ng roller removes any accumulated dust from the fusing unit Caution Always keep the printer horizontal to prevent spillage of residual oil and toner 5 Insert the toner cartridge care fully along the guide and into the appropriate toner cartridge slot in the printer 6 Repeat steps 3 through 5 for each toner cartridge 7 Close the front cover ...

Страница 24: ...er latch and open the top cover 2 For the T8106 push the large green levers at the sides of the fuser rollers backward until they click into position For the T8406 remove the two orange fuser stops from between the fuser rollers by pulling them upward and out 3 Insert the oil bottle ...

Страница 25: ...ter displays a message to indicate that maintenance is necessary After initial installation or whenever you replace the fuser cleaning roller set the counter to zero 4 Insert the fuser cleaning roller 5 Turn the two green lock levers to lock the fuser cleaning roller and the oil bottle in place Note After replacing the fuser cleaning roller reset the fuser cleaning roller counter to zero ...

Страница 26: ...ay will show Utility Menu Clear FC Roll Note For more information about displayed error messages see the Tally T8106 T8406 Color Laser Printers User Guide 4 Press MENU ENTER The display will show Clear FC Roll Not Execute 5 Press either TRAY or MEDIA until the display shows Clear FC Roll Execute 6 Press MENU ENTER once and after approximately 10 seconds the display will show Completed Clear FC Rol...

Страница 27: ... Photoconductor OPC Belt Cartridge Caution Do not touch or wipe off any powder that is on the OPC belt or expose the OPC belt to light 1 Open the top and front covers 2 Lift the green OPC belt cartridge lock levers up until they unlock with the channels upright ...

Страница 28: ...uide 22 3 With the top cover open remove the protective sheet from the OPC belt cartridge 4 Remove the two shipping pins from the OPC belt cartridge 5 Slide the OPC belt cartridge downward along the green lock lever guides and into the printer carefully ...

Страница 29: ... Printer 23 Note After replacing the OPC belt cartridge reset the OPC belt counter to zero 6 Press the green OPC belt car tridge lock levers to the closed position 7 Close the top and front covers carefully until they lock shut ...

Страница 30: ...elt set the counter to zero 1 Turn on the printer and wait about 20 seconds while the dis play shows Loading Note For information about displayed error messages see the Tally T8106 T8406 Color Laser Printer User Guide 2 Press MENU ENTER immediately when the display shows Self Test and continue pressing until the ONLINE lamp blinks 3 The display will show Utility MenuClear FC Roll 4 Press MENU ENTE...

Страница 31: ...ill show Clear BeltCG Execute 7 Press MENU ENTER The display will show Completed Clear BeltCG 8 Press MENU ENTER The display will show Utility Menu Clear BeltCG 9 Press to exit the Utility Menu and return the printer to normal operating mode or turn the power switch off ...

Страница 32: ...s Quick Start Guide 26 Installing the Power Cord Warning Use properly grounded wall sockets Do not use converter plugs 1 Plug the printer power cord into the printer 2 Plug the printer power cord into a power source with surge pro tection ...

Страница 33: ... Starter Kit and plug in the printer load paper into the paper tray turn on the printer and print a test page Loading Paper for Test Printing 1 Remove the paper tray from the printer by gently lifting both sides of the tray while pulling outward 2 Remove the tray cover T8406 only ...

Страница 34: ...t Guide 28 3 Place about 100 sheets of A4 or standard letter size 8 1 2 x 11 paper into the paper tray 4 Replace the tray cover T8406 only 5 Slide the paper tray back into the printer carefully until it locks PAPER LABEL OHP FILM ENVELOPE T8406 T8106 ...

Страница 35: ...e make sure the printer display reads Ready Note If the MESSAGE lamp is lit a printer error has occurred Check the display for an error message and see the Tally T8106 T8406 Color Laser Printer User Guide on the Tally CD ROM Tray 1 A4 Tray 1 A4 Tray 1 A4 Tray 1 A4 Ready Ready Ready Ready 1 Check that the control panel displays Ready Tray 1 A4 Tray 1 A4 Tray 1 A4 Tray 1 A4 Offline Offline Offline O...

Страница 36: ...MENU ENTER key a second time Tray 1 A4 Tray 1 A4 Tray 1 A4 Tray 1 A4 Processing Processing Processing Processing 6 Press the MENU ENTER key a third time Tray 1 A4 Tray 1 A4 Tray 1 A4 Tray 1 A4 Printing Printing Printing Printing 7 The DATA lamp will blink as the test page starts to print Tray 1 A4 Tray 1 A4 Tray 1 A4 Tray 1 A4 Offline Offline Offline Offline 8 When the test print is complete the D...

Страница 37: ...e doesn t print properly check for error indications on the control panel display and see the Tally T8106 T8406 Color Laser Printers User Guide on the Tally CD ROM Before you can send files from your computer application to the printer you must install the appropriate print driver and utilities for your specific computing system ...

Страница 38: ......

Страница 39: ... printer has an autoplay feature that will automatically start the installation process of the drivers and utilities for your printer The CD contains the T8106 T8406 printer drivers network utilities and the documentation for your printer The CD automatically senses your operating system and supplies the appropriate driver ...

Страница 40: ...ept button 3 Click the T8106 Install Software button or the T8406 Install Software button 4 To begin the local installation process click Local 5 Click the Install PostScript Driver button or click the Install PCL Driver button 6 Click Exit This CD Setting Up a Network Printer in Windows Configuring Windows to Print Using TCP IP The Tally auto install CD ROM automatically installs the drivers and ...

Страница 41: ...on to configure the computer for network printing 5 Click the Install PostScript Driver button or click the Install PCL Driver button 6 Windows 95 98 ME only Click the Network Utilities button to install the network utilities 7 Windows 95 98 ME only Follow the installation wizard to install Print Monitor 8 Click Exit This CD to complete the software installation process 9 To complete the installat...

Страница 42: ... printer IP address from the printer control panel The following example shows how to set the printer IP address to 192 168 31 27 Note Press the key to return to the previous step Tray1 A4 Tray1 A4 Tray1 A4 Tray1 A4 Ready Ready Ready Ready 1 Check that Ready appears on the display and the DATA light is off Tray1 A4 Tray1 A4 Tray1 A4 Tray1 A4 Offline Offline Offline Offline 2 Press the ONLINE key t...

Страница 43: ...elect the IP Address submenu IP Address IP Address IP Address IP Address 192 0 0 0 192 0 0 0 192 0 0 0 192 0 0 0 6 Using the and keys change the number in parentheses to 192 Then press the key IP Addr IP Addr IP Addr IP Addr 192 168 0 0 192 168 0 0 192 168 0 0 192 168 0 0 7 Using the and keys change the number in parentheses to 168 Then press the key IP Addr IP Addr IP Addr IP Addr 192 168 031 0 1...

Страница 44: ...r the printer IP Addr IP Addr IP Addr IP Addr 192 168 31 027 192 168 31 027 192 168 31 027 192 168 31 027 9 Using the and keys change the number in parentheses to 027 Then press the key IP Addr IP Addr IP Addr IP Addr 192 168 31 27 192 168 31 27 192 168 31 27 192 168 31 27 10 The IP address has now been set Network Menu Network Menu Network Menu Network Menu IP Address IP Address IP Address IP Add...

Страница 45: ...y appears on the display and the DATA light is off Tray1 A4 Tray1 A4 Tray1 A4 Tray1 A4 Offline Offline Offline Offline 2 Press the ONLINE key to go offline Panel Menu Panel Menu Panel Menu Panel Menu Printing Menu Printing Menu Printing Menu Printing Menu 3 Press the MENU key to start the Panel Menu and display submenus Panel Menu Panel Menu Panel Menu Panel Menu Network Menu Network Menu Network ...

Страница 46: ...255 255 0 0 255 255 0 0 255 255 0 0 255 255 0 0 7 Using the and keys change the number in parentheses to 255 Then press the key SubNet Mask SubNet Mask SubNet Mask SubNet Mask 255 255 255 0 255 255 255 0 255 255 255 0 255 255 255 0 8 Using the and keys change the number in parentheses to 255 Then press the key SubNet Mask SubNet Mask SubNet Mask SubNet Mask 255 255 255 0 255 255 255 0 255 255 255 ...

Страница 47: ...press the key to go back to the previous step Network Menu Network Menu Network Menu Network Menu SubNet Mask SubNet Mask SubNet Mask SubNet Mask 11 Press the key to leave the Sub Net Mask submenu The Network Menu appears Tray1 A4 Tray1 A4 Tray1 A4 Tray1 A4 Ready Ready Ready Ready 12 Press the ONLINE key to return to online mode and turn off the printer Wait at least five seconds and then turn on ...

Страница 48: ...splay submenus Panel Menu Panel Menu Panel Menu Panel Menu Network Menu Network Menu Network Menu Network Menu 4 Press the and keys to go to the Network Menu Network Menu Network Menu Network Menu Network Menu Gateway Address Gateway Address Gateway Address Gateway Address 5 Press the ENTER key to select the Gateway Address sub menu Gateway Address Gateway Address Gateway Address Gateway Address 1...

Страница 49: ...he number in parentheses to 031 Then press the key Gateway Addr Gateway Addr Gateway Addr Gateway Addr 192 168 31 001 192 168 31 001 192 168 31 001 192 168 31 001 9 Using the and keys change the number in parentheses to 001 Then press the key Gateway Addr Gateway Addr Gateway Addr Gateway Addr 192 168 31 1 192 168 31 1 192 168 31 1 192 168 31 1 10 The gateway address has now been set Network Menu ...

Страница 50: ... Printers folder right click the Tally T8106 or the Tally T8406 printer you just installed 3 Click Properties 4 In the Printer Properties window select the Details tab 5 Click the Add Port button 6 Click the Other button and from the list choose Print Server Port then click OK 7 Select LPR TCP IP as the network protocol and click OK 8 Enter the IP address of your print server enter PASS for the lo...

Страница 51: ...utton select Settings and click Printers 2 In the Printers folder right click the Tally T8106 or Tally T8406 printer you just installed and select Properties 3 In the Printer Properties window select the Ports tab 4 Click the Add Port button to open the Printer Ports window 5 In the Printer Ports window select LPR Port and click New Port to open the Add LPR Compatible Printer window 6 In the Add L...

Страница 52: ...select Settings and click Printers 2 In the Printers folder right click the Tally T8106 or Tally T8406 printer you just installed and select Properties 3 In the Printer Properties window select the Ports tab 4 Click the Add Port button to open the Printer Ports window 5 In the Printer Ports window select LPR Port Click New Port 6 Enter the IP address of the printer Enter PASS for the printer name ...

Страница 53: ...stalling Macintosh Printer Drivers 1 Insert the CD into your CD ROM drive 2 Double click the Tally T8106 T8406 CD ROM 3 Double click the folder of the language you want to use 4 Double click the folder for your printer model 5 Copy the PPD to your system extensions printer description folder 6 Double click the Adobe PS 8 7 installer and follow the prompts to install the driver Note It is recommend...

Страница 54: ... the printer PPD from the list of available PPDs Note If the Connected To window does not show your printer verify the printer is connected to the network and the printer is configured properly For further help see the user guide on the Tally CD ROM 10 Close the Chooser ...

Страница 55: ...ies of diag nostic tests and then begin the warm up cycle This process may take up to 4 minutes 2 Once the printer has completed the warm up cycle make sure the printer display reads Ready Note If the MESSAGE lamp is lit a printer error has occurred Check the display for an error message and take the appropriate action ...

Страница 56: ...h the correct media is important in keeping your printer running well Because some types of paper may shorten the life span of the printer components or quickly exhaust toner supplies you should use paper of the correct type weight and size For additional information about paper sizes and types see the user guide located on the Tally CD ROM When loading paper or transparencies into your printer do...

Страница 57: ...g Your Printer 51 1 With both hands gently lift and pull the paper tray out of the printer 2 Remove the tray cover T8406 only 3 Using the green grips adjust the lateral and end paper retainers according to the paper size ...

Страница 58: ... does not exceed the limit marked on the inside of the green grips 5 Set the tray cover on the tray T8406 only 6 Put the paper tray into the printer 7 Confirm that the display shows the correct paper size If appears on the display as the paper size reinstall the paper making sure the paper fits securely in the tray PAPER LABEL OHP FILM ENVELOPE T8406 T8106 ...

Страница 59: ... to control and monitor printer operations Display The display provides messages indicating the state of the printer The example display below shows the printer printing a 2 534 kilobyte file using A4 paper loaded into Tray 1 Tray1 LTR Ready 2534KB Paper tray selected Size of paper contained in the selected paper tray Amount of print data Printer state ...

Страница 60: ...ge Lights when an error message is on the display READY lamp green Is lit when the printer is ready to print During warm up this lamp blinks DATA lamp green Blinks while the printer is receiving an incoming print job ONLINE lamp green Is lit when the printer is ready to receive print jobs ...

Страница 61: ... control the printer functions FORMFEED Forces a job to print CLEAR Clears print data ONLINE Places the printer in online or offline status MENU ENTER Opens the menu and enters changes TRAY Changes the paper feed source tray for printing MEDIA Changes the media type for print ing Navigates to the next higher menu level ...

Страница 62: ......

Страница 63: ...s information about different resources for information and technical support including How to reach Tally Technical Support for assistance How to order supplies and printer options How to obtain Tally service contracts T8106 T8406 Series Printer limited warranty ...

Страница 64: ...he best source of assistance can be within your own company Your company could have designated central support personnel that you can go to when you have problems or when you need supplies such as paper or toner cartridges These central support personnel can then contact the appropriate dealer or Tally support staff Help From Your Dealer Tally backs your printer dealer with complete support resour...

Страница 65: ...aintenance agreement number if printer is already under agreement Tally Technical Support can help you with the initial installation of this product Please contact your operating system or network software vendor if you require assistance in optimizing or customizing your system How to Contact Tally There are a number of ways to contact Tally or receive information about technical issues products ...

Страница 66: ... and a review of other Tally printers Explore the FAQ pages for common problems and solutions Browse Service Programs to learn about ways to extend or enhance your existing warranty Sending Internet Electronic Mail You can e mail your questions to Tally and we will respond within three business days Send e mail messages to support tally com Sending a Facsimile Transmission Fax questions or comment...

Страница 67: ...5 Service and Support 61 Writing Tally You can mail your questions and comments to Tally Technical Support at the following address Printer Technical Support Tally Printer Corp P O Box 97018 Kent WA 98064 9718 ...

Страница 68: ...hase supplies directly from Tally The tables below list available printer options and order numbers T8106 Printer Options Description Order Part Number 500 sheet Lower Paper Feeder Unit w Cassette 083229 Duplexer Lower Paper Feeder Units Required 083231 250 sheet Standard Cassette Letter A4 083227 250 sheet Legal Cassette Letter A4 083228 500 sheet Lower Paper Feeder Cassette Letter A4 083230 64 M...

Страница 69: ... com and click on Supplies Description Order Part Number T8106 Cyan Toner Cartridge 083232 T8106 Magenta Toner Cartridge 083233 T8106 Yellow Toner Cartridge 083234 T8106 Black Toner Cartridge 083235 T8106 OPC Belt Cartridge 083236 T8106 Fuser Oil Bottle 083237 T8106 Fuser Cleaning Roller 083238 T8106 Waste Toner Pack 083239 ...

Страница 70: ...tte Letter A4 083195 250 sheet Legal Cassette Letter A4 083196 500 sheet Lower Paper Feeder Cassette Letter A4 083198 64 MB DRAM DIMM 083200 128 MB DRAM DIMM 083201 Description Order Part Number T8406 Cyan Toner Cartridge 083202 T8406 Magenta Toner Cartridge 083203 T8406 Yellow Toner Cartridge 083204 T8406 Black Toner Cartridge 083205 T8406 OPC Belt Cartridge 083206 T8406 Fuser Oil Bottle 083207 T...

Страница 71: ...ow All repair requests must be prequalified through Tally Product Support by calling 866 359 2899 You can extend the standard warranty on your new printer or upgrade to a different type of warranty We offer extended warranty programs that provide Competitive pricing Free technical support Reliable easy to use service Minimized downtime Peace of mind To obtain further details and pricing for Tally ...

Страница 72: ... determine distribution policies for such changes to existing owners T8106 T8406 Series Printer Limited Warranty Tally Printer Corporation hereinafter Tally warrants this product to be free from defects in material and workmanship and agrees to repair or replace any part of the enclosed unit which proves defective under these terms and conditions Warranty Period Labor is warranted for one 1 year f...

Страница 73: ... resulting from a Accident misuse abuse neglect fire water lightning or other acts of nature improper storage unauthorized product modifica tion or failure to follow instructions supplied with the product b Alteration repair or attempted repair by anyone not authorized by Tally c Any shipment of the product claims must be presented to the carrier d Removal or installation of the product e Any othe...

Страница 74: ...can make a service request by calling 866 359 2899 Tally may send a replacement printer which will be at Tally s option new or like new and will meet all of the specifications of the replaced printer The replacement printer will be shipped for delivery within three business days at Tally s expense within the United States or Canada upon receipt of your defective printer The warranty period on any ...

Страница 75: ...oduct dam ages based upon inconvenience loss of use of the product loss of time or data commercial loss or 2 Any other damages whether incidental consequential or otherwise This warranty is exclusive and is in lieu of all other warranties express or implied including but not limited to the implied warranties of merchantability or fitness for a particular purpose Some states do not allow the exclus...

Страница 76: ...s of this limited warranty Consumers are cautioned that product performance is affected by system configuration software the application customer data and operator control of the system among other factors While Tally Printer Corp products are considered to be compatible with many systems the specific functional implementation by the customers of the product may vary Therefore the suitability of a...

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