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Tally Dascom DT-210/230

4 Troubleshooting

Your printer is extremely reliable, but occasionally problems may occur. This chapter provides information

on some of the common problems you may encounter and how you may solve them. If you encounter

problems that you can not resolve, contact your dealer for assistance.

Read the following instructions before maintenance and avoid operating beyond your capacity, so as to

prevent injury to you and damage to the printer.

4.1 Troubleshooting



LED indicator on the control panel and beeper alarm

Trouble

Potential Problem

Solution

No LEDs on

Incorrect power supply cable

connections and power outlet

Check the power supply cable connections and

the power outlet and correct them

The printer does not switch on

Switch on the printer

PCB damaged

Contact your dealer for assistance

Paper LED always on

Paper near end

The roll paper is near end, the printer can work

normally

Error LED always on and

beeper alarms

Printer Cover open

Close the Printer Cover

Paper and Error LEDs
always on and beeper

alarms

Paper end

Reload the roll paper

Error LED blinks and

beeper alarms

Thermal Print Head

overheated

Turn the printer off and resume when it cools

Overvoltage

Print with specified voltage

Low-voltage

Print with specified voltage

Содержание DT-230

Страница 1: ......

Страница 2: ......

Страница 3: ...cted to a socket with the correct mains voltage Always disconnect the printer from the mains before opening the device to perform maintenance work or remedy errors Do not expose the printer to high te...

Страница 4: ...cker nur an eine Steckdose mit der richtigen Spannung anschlie en Wenn Sie den Drucker vom Netz trennen wollen den Drucker ausschalten und immer den Netzstecker an der Steckdose ziehen Den Drucker wed...

Страница 5: ...imprimante de l alimentation principale mettre l imprimante hors tension et toujours d brancher le connecteur secteur de la prise murale Ne pas exposer l imprimante des temp ratures lev es la lumi re...

Страница 6: ...nte con tensione adeguata Per scollegare la stampante dalla rete di alimentazione spegnere la stampante e disinserire sempre il connettore di rete dalla presa Non esporre la stampante ad elevate tempe...

Страница 7: ...presora s lo a un enchufe con un voltaje correcto Cuando quiera desconectar la impresora de la red apague la impresora y siempre tire la clavija de alimentaci n del enchufe No exponga la impresora a t...

Страница 8: ...Tally Dascom DT 210 230 VI Russian...

Страница 9: ...ctar a impressora tomada el trica com a voltagem apro priada Quando desligar a impressora da rede desligue sempre a impressora e retire o cabo da tomada N o exponha a impressora a temperaturas altas o...

Страница 10: ...ce do ru gerilime sahip bir prize tak n Yaz c y ebeke a ndan ay rmak istedi inizde yaz c y kapat n ve a fi ini her zaman prizden kart n Yaz c y ne y ksek s l ne de do rudan g ne na ve toza m ruz kalan...

Страница 11: ...cs is a trademark of Centronics Data Computer Corporation DOS is a trademark of Microsoft Corporation Windows Windows 7 and Windows XP are trademarks of Microsoft Corporation All other product names a...

Страница 12: ...Tally Dascom DT 210 230 X...

Страница 13: ...tandard option and optional kits 11 1 10 Installing the printer driver 12 2 CONTROL PANEL OPERATION 20 3 SETTING DIP SWITCHES 21 4 TROUBLESHOOTING 24 4 1 Troubleshooting 24 4 2 Removing Jammed Paper 2...

Страница 14: ...Tally Dascom DT 210 230 II...

Страница 15: ...move the remaining packaging material Check the printer for any visible transport damage and missing items If you find any transport damage or any accessories are missing please contact your dealer fo...

Страница 16: ...ce the printer near to any flammable gas or explosive substances Do not expose the printer to direct sunlight If you cannot avoid placing the printer near a window protect it from the sunlight with a...

Страница 17: ...w Component Function Printer Cover Open the cover when loading or reloading roll paper Control panel Shows printer status for printer function setup Power switch Powers printer ON or OFF Cutter Cover...

Страница 18: ...computer are switched off before connecting or disconnecting the interface cable to prevent electrical damage to the interface ports Component Function Power supply Interface Connects power cord to t...

Страница 19: ...2 Connect the power cord to the power adapter and connect the power adapter to the power supply interface at the rear of the printer Ensure the power cord is securely connected Connect the power cord...

Страница 20: ...is triggered you can change the near end sensor setting Rotate the near end lever at front or rear position The paper near end lever is continuously adjustable from 1 to 6 1 Minimum paper remains unti...

Страница 21: ...the cover open button to open the cover 2 The correct installing direction of the roll paper 3 Remove any used roll paper core and load the new roll paper 4 Pull out some paper over cutter cover as sh...

Страница 22: ...nt to install 58mm roll paper open the printer cover you will see an inserter on the right side of the paper warehouse Move this inserter to the specified position on the middle of the warehouse Then...

Страница 23: ...Tally Dascom DT 210 230 9 1 8 Installing the interfaces USB interface Cash Drawer interface Parallel interface...

Страница 24: ...Tally Dascom DT 210 230 10 Serial interface Ethernet interface...

Страница 25: ...ush the interface cover as arrow shown below Splash Cover Optional Kit Slip the fixed hooks on both sides of splash cover into the relative installing hole position on the printer and close the splash...

Страница 26: ...rinter driver setup Your printer CD ROM comes with Windows drivers Go to the Drivers folder and run the installer DriverSetup exe Installation guide for USB serial and parallel driver program 1 Double...

Страница 27: ...13 3 Choose the desired port to use after selecting the Port option USB001 for USB port com1 for serial port and LPT1 for parallel port click Next to continue 4 Click Finish to finish the installatio...

Страница 28: ...n guide for Ethernet and Wi Fi driver program 1 Install the printer driver as USB installation 2 Click Start Control Panel Hardware and Sound Devices and Printers right click on the DT 230 Printer Dri...

Страница 29: ...Tally Dascom DT 210 230 15 3 Then you will see the screen as below Click Ports Add Port...

Страница 30: ...Tally Dascom DT 210 230 16 4 Select Standard TCP IP Port and click New Port 5 You will see the screen as below cilck Next to continue...

Страница 31: ...Tally Dascom DT 210 230 17 6 Complete the Printer Name or IP Address and Port Name 7 Click Next to access the screen as below...

Страница 32: ...Tally Dascom DT 210 230 18 8 And then you will see the screen as below click Next to continue 9 Click Finish to complete the printer driver installation...

Страница 33: ...Control Panel Hardware and Sound Devices and Printers right click on the DT 230 Printer Driver and then click Printer Properties Then click Ports Configure Port finish the setup parameter in the scre...

Страница 34: ...status is printed also Paper LED would be turned on Press Feed key to continue the character printing After a number of lines are printed the printer indicates the end of the self test by printing co...

Страница 35: ...are two DIP switch banks on the main controller board SW1 and SW2 eight DIP switches for each bank These DIP switches can be set on off using the tip of a tool such as a small screwdriver The printer...

Страница 36: ...g table 1 OFF 1 7 ON 1 8 OFF DIP Switches 2 SW Function ON OFF Default 2 1 Reserved OFF 2 2 Internal bell control Internal bell disable Internal bell enable OFF 2 3 Auto Cutter Disable Enable OFF 2 4...

Страница 37: ...r Status Disable Enable OFF Table 1 Baud rate bps Selection Transmission Speed 1 6 1 7 1 8 Default 2400 ON OFF OFF 19200 4800 ON OFF ON 9600 OFF ON OFF 19200 OFF OFF OFF 38400 OFF ON ON 57600 OFF OFF...

Страница 38: ...m Trouble Potential Problem Solution No LEDs on Incorrect power supply cable connections and power outlet Check the power supply cable connections and the power outlet and correct them The printer doe...

Страница 39: ...nd remove jammed paper Vertical print words missing Dirty thermal head or print rooler Clean the thermal head or print rooler Thermal head damaged Contact your dealer for assistance 4 2 Removing Jamme...

Страница 40: ...hard object Turn off the printer open the printer cover and clean the thermal elements of the print head with a cotton swab moistened with an alcohol solvent ethanol methanol or IPA TallyDASCOM recom...

Страница 41: ...862 PC864 ISO8859 15 TBD Barcodes 1D UPC A UPC E EAN8 EAN13 CODE39 ITF CODEBAR CODE128 CODE93 2D PDR417 QR code Graphics Support varied density bitmaps and download bitmap printing Max size of each bi...

Страница 42: ...e Standard Option Interface cable cover Reliability TPH lifetime 150km MTBF 360 000 hours Cutter lifetime 2 000 000 cuts MCBF 15 000 000 lines Software Function Driver program 32bit Windows Win 7 Vist...

Страница 43: ...Supply interface Power Supply interface pin assignment Pin Number Signal Name 1 24 V 2 GND 3 N C SHELL F G Power Supply connector diagram Power Supply interface type Printer end Unetop DC 002 or simi...

Страница 44: ...Serial interface Serial interface pin assignment Serial interface compatible with RS 232 standard with 25 pin D hole type socket PIN No Description PIN 1 Frame Ground PIN 2 TXD PIN 3 RXD PIN 4 RTS PIN...

Страница 45: ...data A negative pulse of about 1us 11 P Busy Signal The printer is busy High level indicates that the printer can t receive data 12 P PE Signal Paper end signal High level indicates that the printer i...

Страница 46: ...ame Description 1 TX Tranceive Data 2 TX Tranceive Data 3 RX Receive Data 4 n c Not connected 5 n c Not connected 6 RX Receive Data 7 n c Not connected 8 n c Not connected Ethernet interface connector...

Страница 47: ...eft sides are approximately 3 7 2 mm 0 15 0 079 Paper type Specified thermal paper Form Roll paper Size Roll paper diameter 83 mm 3 27 maximum Min core diameter 13mm Take up roll paper width 80 0 5 1...

Страница 48: ...Tally Dascom DT 210 230 34 Printing and Cutting Positions...

Страница 49: ...Tally Dascom DT 210 230 35 6 Character code pages Common to all pages International Character Set USA...

Страница 50: ...Tally Dascom DT 210 230 36 Page 0 PC437 USA Standard Europe...

Страница 51: ...Tally Dascom DT 210 230 37 Page 2 PC850 Multilingual...

Страница 52: ...Tally Dascom DT 210 230 38 Page 3 PC860 Portuguese...

Страница 53: ...Tally Dascom DT 210 230 39 Page 4 PC863 Canadian French...

Страница 54: ...Tally Dascom DT 210 230 40 Page 5 PC865 Nordic...

Страница 55: ...Tally Dascom DT 210 230 41 Page 17 PC866 Cyrillic 2...

Страница 56: ...Tally Dascom DT 210 230 42 Page 18 PC852 Latin2...

Страница 57: ...Tally Dascom DT 210 230 43 Page 19 PC858 Euro...

Страница 58: ...Tally Dascom DT 210 230 44 Page 255 User defined page...

Страница 59: ...Tally Dascom DT 210 230 45 International Character Sets...

Страница 60: ...Tally Dascom DT 210 230 46 Page 20 KU42 Thai...

Страница 61: ...Tally Dascom DT 210 230 47 Page 21 TIS11 Thai...

Страница 62: ...Tally Dascom DT 210 230 48 Page 26 TIS18 Thai...

Страница 63: ...Tally Dascom DT 210 230 49 Page 32 PC720 Arabic...

Страница 64: ...cter spacing ESC Select print mode s ESC Set absolute print position ESC Select cancel user defined character set ESC Define user defined characters ESC Select bit image mode ESC Turn underline mode o...

Страница 65: ...ing values Function 6 Transmit the customized setting values Function 11 Set the configuration item for the serial interface Function 12 Transmit the configuration item for the serial interface GS H R...

Страница 66: ...e symbol storage area Function 181 QR Code Print the symbol data in the symbol storage area Function 182 QR Code Transmit the size information of the symbol data in the symbol storage area GS Define d...

Страница 67: ...d ESC i Partial cut one point left uncut GS V ESC m Partial cut three points left uncut GS V ESC u Transmit peripheral device status GS r ESC v Transmit paper sensor status GS r FS p Print NV bit imag...

Страница 68: ...harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause har...

Страница 69: ...ogne Billancourt France Phone 33 1 73 02 51 98 www dascom com China JIANGMEN DASCOM COMPUTER PERIPHERALS CO LTD No 399 jinxing Road jianghai District Jiangmen P R China RUSSIA and CIS DASCOM Europe Gm...

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