AUTOMATIC DETECTION VIA THE AUTO ATTENDANT
The auto attendant can detect incoming fax calls, provided all calls are answered by
the auto attendant. The auto attendant will then route calls to their destination.
CONNECT TALKSWITCH TO THE PC, THEN OPEN THE TALKSWITCH SOFTWARE
For complete details, refer to the
TalkSwitch User Guide
.
CONFIGURE THE AUTO ATTENDANT
If an auto attendant is already configured, add Step “D” only. If there is no auto
attendant, we recommend starting with the Auto Attendant below. It will answer all
incoming calls, play a recorded message, then allow callers to dial their party’s extension
or dial ‘0’ for a receptionist. Follow these steps.
Step “D” above configures the incoming fax line. The default configuration assumes that
the fax machine is attached to extension 118 (TalkSwitch 24-CA users should connect to
extension 113). Adjust these values to match the extensions you will plug your fax into.
W W W.T A L K S W I T C H . C O M
5
C O N F I G U R I N G F A X D E T E C T I O N
STEP A
Choose “Call Handling” and then “Auto Attendant”.
See Arrows
STEP E
STEP C
2
1
Follow these settings as
shown. Set up a human
receptionist at extension
114. If you have other
settings, enter the
appropriate values for
your office.
Callers that don’t have a
touch tone phone can be
routed to the receptionist.
Again you may change
the local extension of
your receptionist, and
the time it takes to ‘fall
through’ to extension
114.
STEP B
Choose Auto Attendant #1. Additional Auto
Attendants can be configured later.
STEP D
Add automatic fax
detection to route faxes
to extension 118.
