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T A L K S W I T C H US E R G U I D E • N O R T H A M E R I C A
3. Click the checkbox next to
Activate Auto Call Back 1.
In the field
Number
to call back:
, enter the call back number exactly as you would normally
dial the number. Do not enter a line hunt group in the dialing string.
4. Click the checkbox next to
Use dialing prefix:
, if you have to dial the
same prefix every time you use auto call back (i.e. long-distance calling
card number). Enter the dialing prefix including any required pauses or
feature keys like
or
. Use a comma to insert a 2-second pause.
Example:
If you want to disable call waiting and want to dial a long-
distance prefix before dialing the long-distance number, enter the
following: *70,1010555,,. This corresponds to
70
for disabling the
call waiting feature, a 2-second pause to wait for the new dial tone,
1010555 for the long distance prefix, and a 4-second pause to wait for
the new dial tone before dialing the long-distance phone number.
Use Announced Message:
We recommend this option if the number TalkSwitch calls back is to a
hotel or a location where a third party answers the call. The
Announced
Message
option allows you to record a message that plays when the call is
initially answered during a call back.
Example:
“Please transfer this call to Bob in room 307”
. The announced
message can be recorded locally using an extension handset, or remotely
by accessing call back from the auto attendant. The
Record Message
button gives the following instructions:
5. Pick up a telephone handset connected to the unit and use the keypad
commands to record the announced message.
a) Press
on an analog phone, or
55
on a IP set
to enter
command mode. Enter the password if required.
b) Enter the appropriate command as listed below.
For auto call back
Record message
Play message back
1
61 71
2
62 72
3
63 73
4
64 74
There are four auto call back accounts per unit. If you need to record an
announced message for a particular auto call back account, it must be on
the same unit as the account.
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