6 8
T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D
2.3.5.7 Extension Ring Groups — Call Cascade
Extension Ring Groups — Call Cascade is similar to Local and Remote Call
Cascade (sections 2.3.5.5 and 2.3.5.6).
The Call Cascade routing options are engaged if the Ring Group is selected
from the Auto Attendant or if a call was transferred manually to the Ring
Group. Once a call enters a Ring Group’s Call Cascade sequence, the Ring
Group “owns” the call. It does not follow any other extensions options, even
if that extension is selected in the Call Cascade sequence. What you see in a
Ring Group’s Call Cascade sequence is exactly what you’ll get.
For Ring Groups, there are 3 different ‘Call Cascade’ options. For each of these
options, you can control how and where you want the incoming call to the
extension handled.
1. Busy tab — routing options when this extension is busy
Cascade options for forwarding calls:
•
go to voice mailbox,
•
go to local ext.,
Note:
If a call is forwarded to a Remote Extension from a Call Cascade
sequence and has ‘play caller’s name first’ or ‘play accept/reject prompt’
enabled, the Remote Extension hears “This is Call Cascade...” instead of
“This is Call Forward...”. This indicates to you that the call is rejected and
sends the caller to the next Call Cascade option of the extension that
forwarded the call and not follow the Remote Extension’s ‘Answer at ext.’
Call Cascade options.
