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T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D
2.3.5.6 Remote Extensions — Call Cascade
Remote Extension Call Cascade works principally the same way as the local
Extension Call Cascade. Please refer to section 2.3.5.5 and substitute the
word Remote for Local. The Remote Extension Call Cascade does not have a
‘Do not Disturb’ option.
The Call Cascade routing options are only engaged if the extension is chosen
from the Auto Attendant or if a call is manually transferred to the extension.
Once a call enters an extension’s Call Cascade sequence, the extension
“owns” the call. It will not follow any other extension’s options, even if
chosen in the Call Cascade sequence. What you see in an extension’s Call
Cascade sequence is exactly what you’ll get. You can set up the Call Cascade
sequences for both modes (the scheduling for these modes are set up in the
Modes tab).
For Remote Extensions, there are 3 different ‘Call Cascade’ options. For each
of these options, you can control how and where you want the incoming call
to the extension handled.
Note:
In the Cascade sequence, only choosing an extension (Local,
Remote or Ring Group) allows you to choose an option in the next
selection. Any other selection is considered an end-of-call option. Note
that the last selection in the Cascade sequence only allows the choice of
an ‘end-of-call’ option. This is done so there is no chance of a caller being
“looped” within the system.
