44
Page
PROBLEM
SOLUTIONS
W
ATER HE
ATER
Unit does not ignite
when water goes
through the unit
•
Is the power on the water heater?
•
Is the gas on?
•
Is the flow rate over 05 GPM (19 L/min)? (p 37)
•
Is the filter on cold water inlet clean? (p 41)
•
Check for reverse connection and cross connection (p 22)
•
If you use the remote controller and/or temperature controller, is
the power button turned on? (p 37 and 38)
•
Check if the inlet temperature is too high
The fan motor is
still spinning after
operation has stopped
•
This is normal After operation has stopped, the fan motor keeps
running from 15 to 70 seconds in order to re-ignite quickly, as well
as purge all the exhaust gas out of the flue
Abnormal sounds from
the water heater
•
Is the correct gas type of a water heater installed? (p 6)
•
Are the DIPswitch settings for your altitude set correctly? (p 28)
•
Check the flame quality (p 41)
•
Is the intake or exhaust vent blocked? (p 10)
•
Is the vent length and diameter correct? (p 11 to 16)
•
Is the manifold pressure set correctly? (p 4)
Unit sounds abnormal
while in operation
•
Contact the manufacturer at 1-877-737-2840
Remot
e c
on
tr
oller
Controller does not
display anything when
the power button is
turned on
•
Make sure the water heater is supplied with power
•
Make sure the connection to the water heater is correct (p 26 and
27)
NOTICE:
When the water heater has not operated for five minutes or more,
the display of the controllers turns off to conserve energy
An ERROR code is
displayed
•
Please see p
45 to 47
When the remote
controller is turned
ON, STAND BY LED
is lit
Troubleshooting
Owner's Guide
