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Diagnostics and Troubleshooting

T200M Series Installation Manual - Aeonix

Failure Messages During Installation

IP Address not

legal

The Self IP address
defined in the T207M/NP,
T208M/BL, T207M and
T208M is invalid.

Request a valid IP address from
the system administrator and enter
it into the Self IP field on the
T207M/NP, T208M/BL, T207M and
T208M:

[SysDef]

IP Params

Static

Self IP Adr

No Net Mask

There is no Subnet Mask
configured in the phone.

Enter the subnet mask into the Net
Mask field on the T207M/NP,
T208M/BL, T207M and T208M:

[SysDef]

IP Params

Static

Net Mask

Static Addr

Ambiguity: Self IP

& Router

The Default Router IP
address and Self IP
Address are both defined
as the same address.
Each should have a
separate address.

Redefine the valid Self IP and
Default Router Addresses on the
T207M/NP, T208M/BL, T207M and
T208M, ensuring the IP addresses
are different.

Searching for DHCP

server...

There is no response from
the DHCP Server.

Ensure the DHCP Server is active
on the network and all cables are
connected.

Searching for DNS

server...

There is no response from
the DNS Server.

Ensure the DNS Server is active on
the network and all cables are
connected.

Default Gateway IP

Address not legal

The DHCP Server
returned an invalid IP
address.

Inform the system administrator that
the Default Router address
configured in the DHCP Server is
invalid.

Domain Name is

missing...

There is no Domain Name
configured in the phone.

Enter the Domain Name into the
relevant field on the T207M/NP,
T208M/BL, T207M and T208M:

[SysDef]

IP Params

Static

Domain Name

Leave the Domain Name field
empty and ensure that the Domain
Name is defined in the DHCP
Server

DNS Server Address

is missing...

There is no DNS Server
defined in the phone.

Enter the DNS Server IP Address
into the relevant field on the
T207M/NP, T208M/BL, T207M and
T208M:

[SysDef]

IP Params

Static

DNS IP Adr

Define the DNS IP Address as
dynamic and ensure that the DNS
IP address is defined in the DHCP
Server

Failure Message

Problem

Solution

Содержание Aeonix T200M Series

Страница 1: ...T200M Series Installation Administration and Hardware Reference Manual Document Edition 2 0...

Страница 2: ......

Страница 3: ...tice or liability to make changes in equipment design or specifications Information supplied by the Manufacturer is believed to be accurate and reliable However no responsibility is assumed by the Man...

Страница 4: ...es Edition No Issue Date Brief Description 2 0 Apr 30 2014 Aeonix 2 3 features Headset is supported with Zip tone T208M BL new style fixed keys with icons no more labels 1 0 May 23 2012 1st draft of A...

Страница 5: ...10 Installing the Phone 11 Overview 11 Unpacking the Phone 12 Connecting the Phone 12 Powering the Phone 13 Registering the Phone via Aeonix 13 Registering the Parameters in the Phone 14 Completing th...

Страница 6: ...g the AC Wall Power Adapter Type C 44 Checking the Phone Connectivity 45 Aeonix Registration 47 About Registration 47 Overview 47 Defining a T207 T208 Phone in Aeonix 47 Configuring the Phone via its...

Страница 7: ...Printing DESI Labels 69 Diagnostics and Troubleshooting 73 Overview 73 Diagnostics and Troubleshooting 73 Problems During Installation 76 Failure Messages During Installation 77 Upgrading the Phone F...

Страница 8: ...iv T200M Series Installation Manual Aeonix...

Страница 9: ...out this Manual this chapter To learn about this manual Chapter 2 About these Products To learn about the T207M NP T208M BL T207M and T208M phones Chapter 3 Installing the Phone To learn how to instal...

Страница 10: ...ing the Phone To learn how to print the DESI labels and insert them into the faceplate of the phone Chapter 11 Diagnostics and Troubleshooting To learn how to troubleshoot the phone Chapter 12 Upgradi...

Страница 11: ...fer to the following documentation Item Subject Manual Aeonix Administration Aeonix Administration Manual Configuration Aeonix Configuration Guide for End Users T207M NP T208M BL T207M and T208M How t...

Страница 12: ...sed in this Manual Indicates important information demanding special attention Tip Advice that makes it easier to follow the steps of a procedure There is a risk of danger to life or personal injury T...

Страница 13: ...e following features Four programmable keys with removable faceplate Four soft keys that allow the user to activate the various context sensitive phone features that appear on the bottom line of the g...

Страница 14: ...ts 115VAC 60Hz and 230VAC 50Hz without power over Ethernet as per IEEE 802 3 AF Supports multiple Audio Codecs G 711 a law law G 729A G 723 1T207 T208M T208M BL includes a six line display 21 characte...

Страница 15: ...display Navigator keys and OK button 9 Fixed function keys Microphone 4 User programmed keys with removable faceplate Volume bar 4 User programmed keys 9 Fixed function keys Microphone Dial pad key pa...

Страница 16: ...ently used features A green LED lights when key is activated Navigator keys OK button Up Down Right Left keys used to navigate menus and menu items Use the OK button to select a menu item Soft Keys Ke...

Страница 17: ...hone Expansion Module TEM is an optional unit that increases the number programmable buttons available on your phone These 2 x 22 programmable buttons can be configured from the phone or from the phon...

Страница 18: ...oft Keys T207M MGCP 3 lines 128x32 4 4 T207M NP MGCP 3 lines 128x32 4 4 T208M MGCP 6 lines 128x64 4 4 T208M BL MGCP 6 lines 128x64 4 4 TEM x 21 characters each display line l Standard NP No Power over...

Страница 19: ...g and configuring T207M NP T208M BL T207M and T208M phones It includes all of the procedures from unpacking up to the point that it is ready for use including Unpacking the Phone page 12 Connecting th...

Страница 20: ...at include a PoE Adapter selection switch turn the Power Source switch to Adapter Turn the Power Source switch to PoE if powered from the LAN See Setting the Power over Ethernet PoE Switch T207M T208M...

Страница 21: ...ty page 45 Registering the Phone via Aeonix 1 Before configuring its parameters the phone must be registered in Aeonix In Aeonix add the phone See Defining a T207 T208 Phone in Aeonix page 47 2 Assign...

Страница 22: ...T208M phones 2 Configure the subnet mask of the phone For further information contact your system administrator 3 Configure the default router address For further information contact your system admi...

Страница 23: ...nix server in the local network configure the Call Agent address to the local IP address of theAeonix server For phones connected to aAeonix server positioned behind the NAT configure the Call Agent a...

Страница 24: ...tration and Customizing your Phone 3 Completing the Registration and Customizing your Phone 1 Customize the phone user settings See Customizing the Phone page 69 2 Record the phone s details on the fo...

Страница 25: ...your Phone 3 Table 4 Station Number information form for T207 T208 Phones Dial Alias Default User ID MAC IP Address Emergency Line ELIN Record the phone IP address when a Static Address is used List 0...

Страница 26: ...18 Installing the Phone T200M Series Installation Manual Aeonix Completing the Registration and Customizing your Phone 3...

Страница 27: ...l parts for damage 3 Report any damage to the carrier immediately 4 If it is necessary to make a damage claim to the carrier do not move the shipping carton until it has been examined by a representat...

Страница 28: ...t 1 RJ 45 LAN 1 RJ 45 WAN 1 service port Power In defines the power rating as 5V 2A Bar Code displays the bar code of the product S N displays the serial number of the product MAC displays the MAC add...

Страница 29: ...at the phone is either a SIP or an MGCP model Figure 6 Phone Label Figure 7 Phone Dimensions Inches mm S N MAC FC c This device has complied with EN60950 CE Class B and Part 15 of the FCC Class B Rule...

Страница 30: ...the connector does not fit into the socket easily turn it over and retry Do not place the handset connector into the sockets located underneath the telephone body These sockets are for connecting the...

Страница 31: ...f the phone See Figure 8 These connectors create an internal bridge for both the IP telephone and the computer The phone is connected to the LAN wall connector with the RJ 45 cable provided using the...

Страница 32: ...the phone is one purchased from the manufacturer The use of any other AC power adapter will void the warranty Pin Power Type A Power Type B Power Type C Option 1 Option 2 Pin 1 TxP TxP Power TxP Powe...

Страница 33: ...e Description 25 Connecting to the Network LAN PC 4 Table 6 PC Interface Connections Figure 10 LAN PC Interface Connector PIN Assignment Pin PC Pin 1 RxP Pin 2 RxN Pin 3 TxP Pin 4 not used Pin 5 not u...

Страница 34: ...hone can use power over the LAN PoE or via the AC wall adapter all additional phones require AC power as shown in Figure 11 and Figure 12 see Supplying Power to the Phone page 37 for T207 T208 power o...

Страница 35: ...RJ 45 LAN wall outlet 3 Connect the free end of the LAN cord to the RJ 45 LAN jack at the bottom of the phone 4 If you are using power type C connect the AC power adapter not included with the phone...

Страница 36: ...LAN with a connection of up to 100 meters to the local switch when using Category 5 UTP unshielded twisted pair See Figure 13 below for an illustration of the placement of IP stations in relation to...

Страница 37: ...page 30 Positioning the Phone on your Desk The desk mounting bracket is used to elevate the rear of the phone on a desktop in order to lower the viewing angle of the phone display 1 Lower the U shaped...

Страница 38: ...3 Reinsert the latches into the desk mounting bracket Figure 15 Preparing the Phone for Mounting onto the Wall 4 Place the wall mounting template on the wall where the phone is to be mounted Make sure...

Страница 39: ...to enter snugly not loosely 7 Insert the three wall plugs into the holes 8 Tighten the three screws into the wall plugs taking care to leave enough space to insert the wall mounting holes on the bott...

Страница 40: ...g the Phone 4 Figure 17 Mounting the Phone onto the Wall Source Adapter PoE Reset 1 2 3 4 Fold the U type frame onto the back of the phone Connect cables to A and B Line up C D and E with screws on th...

Страница 41: ...s the number of programmable buttons available on the phone The TEM is powered by the telephone set The TEM includes 22 programmable buttons rendering an additional 44 programming options using the Sh...

Страница 42: ...ge claim to the carrier do not move the shipping carton until it has been examined by a representative of the carrier Once the module is fully assembled it is no longer necessary to keep the empty car...

Страница 43: ...to the right side of the phone See Figure 19 A slight resistance will be felt as the multi pin connectors of the TEM unit and the phone engage Figure 19 TEM Installation 4 Fasten at least two of the...

Страница 44: ...n Manual Aeonix Removing the TEM 5 Removing the TEM 1 Remove the power and the LAN cords from the phone if connected 2 Unfasten the screws from the mating holes of the TEM unit phone assembly See Figu...

Страница 45: ...er outlet See Figure 23 Power over Ethernet IEEE 802 3AF Type A B There are two options for supplying power over the Ethernet PoE to T207M T208M and T208M BL telephones according to the IEEE 802 3AF s...

Страница 46: ...e are no split cables within the facility Additional cabling work might be required See Figure 21 Figure 21 Power over Ethernet LAN Type A for T207M T208M and T208M BL 1 4 2 5 3 7 6 8 48VDC LAN To ada...

Страница 47: ...allation Manual Aeonix Supplying Power to the Phone 39 Power over Ethernet IEEE 802 3AF Type A B 6 If the phone includes a PoE Adapter switch on the rear of the phone base it must be set to PoE see Fi...

Страница 48: ...0MB LANs Therefore shortcomings in cabling should not be an issue See Figure 22 Figure 22 Power over Ethernet LAN Type B for T207M T208M and T208M BL If the phone includes a PoE Adapter switch on the...

Страница 49: ...23 Figure 23 AC Power Adapter Type C If the phone includes a PoE Adapter switch on the rear of the phone base it must be set to Adapter see Figure 8 on page 23 1 4 NC VDC 2 5 NC 3 7 NC 6 8 NC AC wall...

Страница 50: ...t CN 77440953000 UK pin he cylindrical external conductor of the DC output connector must be negative and the internal pin positive Figure 24 115 230 VAC Power Adapter Do not reverse the polarities of...

Страница 51: ...he building power wiring and receptacles is a major advantage of using power over the data network Powering over the LAN type A and B or IEEE 802 3AF standard infrastructure will reduce wiring costs a...

Страница 52: ...unit AC power supply adapter See Specifications page 85 1 If a PoE Adapter switch is available on the bottom of the phone turn it to Adapter See Figure 8 on page 23 2 Plug the AC power adapter into a...

Страница 53: ...ubnet as the factory defined IP address of the terminal 3 On your workstation open a cmd prompt screen and type C ping 192 168 1 10 4 If the following output appears The terminal connectivity test was...

Страница 54: ...46 Supplying Power to the Phone T200M Series Installation Manual Aeonix Checking the Phone Connectivity 6...

Страница 55: ...parameters including phone type phone ID and default user Aeonix is a user centric system The user of the telephone must be defined in the Aeonix database and is assigned as the default user of the ph...

Страница 56: ...is parameter cannot be changed once the phone has been defined Description Keep alive timeout Location Emergency location ID ELIN Specify parameters as required Consult your system administrator if ne...

Страница 57: ...hecking the Phone Connectivity page 45 Figure 25 T207M and T207M NP Display Panel Figure 26 T208M and T208M BL Display Panel 10 50 26 May 2012 User Name Station Number Ring and Message Waiting Indicat...

Страница 58: ...es Installation Manual Aeonix Overview 8 This section describes the T207M NP T208M BL T207M and T208M configuration via the phone Configuring the Phone Networking Parameters page 51 Configuring the Op...

Страница 59: ...work Internet Connection Items IP Type Net Mask The subnet mask for this phone Network Internet Connection Items Subnet Mask CA IP Adr 1 CA IP Adr 2 CA IP Adr 3 CA IP Adr 10 Call Agent 1 10 defines th...

Страница 60: ...nter the password default 159753 at the prompt 3 Scroll to the relevant Diagnostics parameter See Table 10 4 Click Esc several times until the following prompt is displayed 5 Click Yes to apply the ne...

Страница 61: ...lay in ms over last connection Information Statistics Average Delay Jitter Displays the delay in ms between the second last packet and the last packet transmitted Information Statistics Jitter Speed D...

Страница 62: ...54 Configuring the Phone via its Dial Pad T200M Series Installation Manual Aeonix Viewing the Diagnostics 8...

Страница 63: ...f the LAN Contact the system administrator to determine whether you will be using a static or dynamic IP address It is recommended that T207M NP T208M BL T207M and T208M telecommuters use dynamic addr...

Страница 64: ...orarily assign a static IP address to the phone that is on the same IP network as the IP address of the workstation Configure the phone to accept a dynamic IP address from the local DHCP server 2 If t...

Страница 65: ...access to the full range of configuration options Users have access to all configuration option tabs except the MGCP tab where the Call Agent settings are defined 5 Click OK The Web page of the T207M...

Страница 66: ...Product Information Product Name Displays the product name of the phone N A MAC Address Displays the MAC address of the phone N A Software Version Displays the software version currently installed on...

Страница 67: ...e 59 Configuring the Phone Network Parameters 9 Configuring the Phone Network Parameters Figure 29 and Table 12 list all of the T207M NP T208M BL T207M and T208M phone Network parameters their meaning...

Страница 68: ...has been uploaded 2 Click Browse and select the directory and filename of the Root Certificate 3 Click Upload Cert to upload the trust certificate To delete the trusted certificate click Delete Cert N...

Страница 69: ...tatic Default Gateway IP Address for the phone When a DHCP server is used this field is irrelevant and displays the IP Address loaded into the phone s Config Network Default Gateway field SysDef IP Pa...

Страница 70: ...cific protocol used for 802 1x auscultation Off 802 1 authentication is not used EAP MD5 Uses MD5 protocol EAP TLS Uses TLS protocol N A 802 1x Identity Defines the 802 1x authentication username prov...

Страница 71: ...ia its Web Page 63 Configuring the Phone Parameters 9 Configuring the Phone Parameters Figure 30 and Table 13 list all of the T207M NP T208M BL T207M and T208M phone parameters their meanings and the...

Страница 72: ...peaker N A Speakerphone Sets the volume of the speakerphone N A Headset Speaker Sets the volume of the headset speakerNot available in Aeonix N A Ring Tones Settings Tone Type Sets the tone type to th...

Страница 73: ...its Web Page 65 Upgrading the Firmware Software 9 Upgrading the Firmware Software Figure 31 and Table 14 list all of the SwUpgrade parameters their meanings and the corresponding parameters in the T2...

Страница 74: ...ess of the TFTP server N A Image Name Enter the filename of the software to be uploaded and click Upload N A Profile Name Used to define the current settings of your phone Enter a filename and click D...

Страница 75: ...rs in the T207M NP T208M BL T207M and T208M phone Figure 32 MGCP Parameters Table 15 MGCP Parameters Parameter Description Phone Call Agent Call Agent IP 1 10 Call Agent 1 10 defines the UGW card addr...

Страница 76: ...NOTES...

Страница 77: ...es The phone comes with a preprinted DESI label inserted beneath the vinyl overlay Additional blank DESI labels can be purchased from your dealer in Letter or A4 sized paper The sheets of peel off sti...

Страница 78: ...abel sheet 4 From the DESI Plus DESI Lite menu select File Print Inserting the Labels onto the Phone 1 Create and print the labels using the DESI application 2 Remove the vinyl overlay with a paper cl...

Страница 79: ...T200M Series Installation Manual Aeonix Customizing the Phone 71 Printing DESI Labels 10 Figure 34 Inserting DESI Label over the TEM Unit Lift up using a paper clip to remove flexible vinyl overlay...

Страница 80: ...NOTES...

Страница 81: ...and message lamp are OFF Your phone is not powered Check the power connection to your phone Your display panel is blank AND the buttons and message lamp are ON The phone is initializing No action requ...

Страница 82: ...the LAN PC and reboot DHCP server functionality The following message appears Trying DNS server One of the following Do one of the following The phone is initializing Wait for the phone to initialize...

Страница 83: ...r receive a call Any of the following Registration is incomplete Network parameters are incorrect Administrator parameters are incorrect Contact your administrator Web page of the phone cannot be reac...

Страница 84: ...connected if applicable No dial tone Check the following Handset headset cable is connected Power adapter is connected if applicable Check Network Connection appears on phone display Check the Ethern...

Страница 85: ...you are attempting to connect Request a new IP address from the system administrator and enter it into the Self IP field on the T207M NP T208M BL T207M and T208M SysDef IP Params Static Self IP Adr S...

Страница 86: ...There is no response from the DHCP Server Ensure the DHCP Server is active on the network and all cables are connected Searching for DNS server There is no response from the DNS Server Ensure the DNS...

Страница 87: ...ng the Phone Firmware Overview The phone firmware is regularly enhanced to provide new features You can upgrade the phone by downloading its latest version from the manufacturer s website This section...

Страница 88: ...quire 16MB firmware files Other T207M phones require 8MB firmware files Contact the manufacturer s representative for details 3 Upload the firmware file to the TFTP server For firmware versions 4 44 a...

Страница 89: ...Profile Name All current settings of the phone can be saved as a profile When a saved profile is uploaded onto the phone all of the settings associated with the profile are applied The filename of the...

Страница 90: ...age is displayed After this message has been displayed the phone initializes If these messages are not displayed a problem was encountered and it might be necessary to perform the Rescue Update proced...

Страница 91: ...eters to your workstation IP address 192 168 1 11 Subnet Mask 255 255 255 0 3 Verify that Windows Explorer is configured to display file extensions for known file types If Windows Explorer is not conf...

Страница 92: ...84 Upgrading the Phone Firmware T200M Series Installation Manual Aeonix Rescue Update Procedure 12...

Страница 93: ...08M T208M BL AC Power Adapter T207M T208M T208M BL T207M NP Support Desk mountable at 30 45 and 60 stand angles Wall mountable Supports detachable handset and curled cord Controls 4 Soft keys 9 Fixed...

Страница 94: ...negotiation with link speed and full half duplex mode Auto MDI MDIX for both downlink and uplink auto swapping Supports QoS IEEE 802 1p voice priority function IEEE 802 1q VLAN function Power Require...

Страница 95: ...n and CNG Comfort Noise Generation Supports AGC Automatic Gain Control Volume adjustable for Handset Speakerphone and Speakerphone Ring output Support G 165 16ms line Echo Cancellation AEC Adaptive Ji...

Страница 96: ...NOTES...

Страница 97: ......

Страница 98: ...Visit us at www tadirantele com Israel 972 3 9262000 USA 1 516 632 7200 Russia 7 495 7750855 China 86 10 58696418 India 91 11 25850446 25854212...

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