TabletTV Plus
User Guide
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Your tablet is not in airplane mode.
If your Tuner still doesn’t appear in the Wi-Fi network list, contact TabletTV Customer Support.
I lost the connection to the Tuner. What should I do?
If your tablet loses connection to your Tuner, a message window appears telling you that your Tuner
is not connected. Make sure that:
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Your tablet is within 10 metres of your Tuner
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Your Tuner is still powered on, and doesn’t need recharging
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Your tablet is connected to your Tuner in your tablet’s Wi-Fi Settings.
Sometimes when the TV Guide information is updating, TabletTV crashes.
This may happen if you do not have the latest version of iOS. Please check that your iOS operating
system is the latest available version from Apple. Upgrading to the latest iOS release will ensure that
you have the most compatible versions of both iOS and TabletTV Plus.
The initial scan that I ran found few or no channels. What should I do?
If the scan results are limited, try moving the Tuner to a different location (closer to a window, for
instance) in order to improve reception of the TV signals.
Many factors can affect reception quality. You should place the Tuner near a window facing your
local Freeview transmitter. But other factors, such as the composition of the walls of your house or
reflective coating on your windows, can change signal strength. If the reception quality is less than
satisfactory, try moving the Tuner to another area of your house, and/or move the aerial to a 45-
degree angle.
After you’ve changed locations, close and then restart the TabletTV app.
The channel I am watching pixelates constantly and I can’t get a clear picture. How can I improve
that?
Check that the Tuner aerial wand is fully extended. You may find adjusting the aerial to a more
horizontal angle will improve the signal reception. Or you can try moving your Tuner to a better
location, for instance next to a window or on a high shelf.
I can’t remember my parental control password. What should I do?
If you forget your parental control password, delete the TabletTV app from your tablet, then
download and reinstall the TabletTV app from the App Store.
I lost my USB charger cable.
You can find a replacement micro USB charger cable and/or adapter at any local or online consumer
electronics store.
I’m unable to add the Tuner to my home network. I have the BT Home Hub but not certain which
model it is.