RAIL User Manual
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Changes After Check Presentation
Menu items can easily be added to the check if the guest wants to order more, or taken away if there is an error with the
check. The server would need to:
1.
Reacquire the RAIL from the guest
2.
Select the “Help” menu in the upper right-hand corner of the RAIL if not already pressed
3.
Select the “Wait Staff Functions” option
4.
Enter server PIN and select the “Abort Transaction” button
The server will be routed to their “My Tables” page, where they can verify all menu items are added to the check in the
POS, and then re-present the RAIL to the guest.
Split Check on POS
Multiple RAILs cannot be used for one ticket; the ticket must be split ahead of time on the POS and individual checks
presented on individual RAILs. The server will need to:
•
Confirm if any guests are paying with cash and close those amounts in the POS ahead of time
•
This will leave only guests paying with a card on the RAIL
•
This option should only be used in large group settings (more than 9 paying guests at a table)
•
The RAIL can split equally up to nine guests; there are an unlimited amount of payers when "Split by Item"
and "Split by Amount" are selected on the RAIL