Using the Multimedia Net Card
Version
1.2
Page
51
Card Problems
Possible Causes
Suggestions
The blue light
(LED) on the side
of the Multimedia
Net Card fails to
illuminate after
driver
installation,
OR "Driver
Installation Error"
message displays
after
software
installation.
Unsuccessful
driver installation.
An ft1000clean.exe utility is provided on
the distribution CD under the Tools
directory to resolve unsuccessful driver
installation.
Use the following procedure to resolve the
above problems during a full installation:
1. Eject the Multimedia Net Card from
the system.
2. Uninstall the software package via
My Computer
⇒
Control Panel
⇒
Add/Remove Programs
⇒
T-Mobile
Mobility Manager
⇒
Change/Remove.
3. Run ft1000clean.exe (located on the
distribution CD under the Tools
directory).
4. Reboot the system as instructed by
the ft1000clean.exe utility.
5. Reinstall the software package
following the normal installation
procedure.
For an upgrade installation:
1. Eject the Multimedia Net Card from
the system.
2. Run ft1000clean.exe (located on the
distribution CD under the Tools
directory).
3. Reboot the system as instructed by
the ft10000clean.exe utility.
4. Run Upgrade.exe located under the
'UpgradeCache' directory in the T-
Mobile Mobility Manager folder.
5. Select "yes" when prompted by
Upgrade.exe to repair the current T-
Mobile Mobility Manager.
6. Insert the Multimedia Net Card after
completion of Upgrade.