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How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA for
the defective device. Ship the device with a copy of the original proof
of purchase (e.g. original copy of the dated bill of sale, invoice) with the
owner's return address (No PO Boxes accepted), wireless carrier’s name,
alternate daytime phone number, and email address with a complete
problem description. Only ship the device. Do not ship the SIM card,
memory cards, or any other accessories such as the power adapter. You
must properly package and ship the wireless device to the repair center.
TCT Mobile (US), Inc. is not responsible for devices that do not arrive at
the service center or are damaged in transit. Insurance is recommended
with proof of delivery. Upon receipt, the service center will verify the
warranty conditions, repair, and return your device to the address
provided in the RMA. Check the warranty repair status by going online
with the RMA number on web portal.
Troubleshooting
14
.................
Before contacting the service center, you are advised to follow the
instructions below:
You are advised to fully charge (
•
) the battery for optimal operation.
Avoid storing large amounts of data in your phone as this may affect its
•
performance.
and carry out the following checks:
My phone is frozen or cannot switch on
Check the battery contacts, remove and reinstall your battery, then turn
•
your phone on
Check the battery power level, charge for at least 20 minutes
•
If it still does not work, please use User Data Format to reset the phone
•
My phone has not responded for several minutes
Restart your phone by pressing and holding the
•
key
Remove the battery and re-insert it, then restart the phone
•
My phone turns off by itself
Check whether your phone is locked when not in use, and make sure you don't
•
accidentally turn off your phone when locking it by pressing the power key.
Check the battery charge level
•
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