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10. Guarantee
The present device was manufactured and inspected according to the latest methods. The seller warrants for faultless
material and workmanship in accordance with the legal regulations of the country in which the device was purchased.
The warranty period begins with the day of the purchase and is subject to the provisions below:
Within the period of warranty, all defects which are to be attributable to defective materials or manufacturing will be
eliminated free of charge. Any complaints are to be reported immediately upon their detection.
The warranty claim becomes void in the case of interventions undertaken by the purchaser or by third parties. Damage
resulting from improper handling or operation, incorrect setting-up or storage, inappropriate connection or installation or
Acts of God or other external influences are excluded from warranty.
Parts being subject to wear and tear, such as the pump wheel (impeller) and mechanical shaft seals are excluded from
warranty.
All parts were manufactured using maximum care and high-quality materials and are designed for a long lifecycle. It
should be understood, however, that the wear and tear depends on the kind of use, the intensity of use and the internals
of maintenance. Complying with the installation and maintenance information contained in the present operating
instructions will therefore considerably contribute to a long lifecycle of these wearing parts.
In case of complaints, we reserve the option of repairing or replacing the defective parts or replace the entire device.
Replaced parts will pass into our property.
Claims for liquidated damages are excluded unless they are caused by wilful acts or negligence on the side of the
manufacturer.
The warranty does not provide for any claims beyond those referred to above. The warranty claim has to be evidenced
by the purchaser in the form of the submission of the sales receipt. The present warranty commitment is valid in the
country in which the device was purchased.
Please note:
1. Should your device fail to function properly, please verify first whether an operating error or another cause is present
which cannot be attributed to a defect of the device.
2. In case you have to take or send in your defective device for repair, please be sure to enclose the following
documents:
-
Sales receipt (sales slip).
-
A description of the occurring defect (a description as accurate as possible will expedite the repair work).
3. In case you have to take or send in your defective device for repair, please remove any attached parts which do not
belong to the original condition of the device. If any attached parts of this kind should be missing upon the return of
the device, we shall not be liable for them.
11. Ordering spare parts
The quickest, easiest and best value avenue for ordering spare parts is online. Our website www.tip-pumpen.de has a
convenient spare parts shop, allowing you to order with just a few clicks. In addition, we use it to provide comprehensive
information and valuable tips on our products and accessories, introduce new devices, and present the latest trends and
innovations in the pump technology sector.
12. Service
In the case of warranty claims or malfunction, please contact your point of sale.
A current operating manual is available as required as a PDF file via e-mail:
[email protected].
For EC countries only
Please do not dispose of electrical appliances in the regular domestic waste!
According to the European Directive 2012/19/EC regarding waste electrical and electronic
equipment and the implementation of that directive into national law, electrical devices have to
be collected separately and disposed off in an environmental-suitable manner after the end of
their life cycle. Should you have any questions, please contact your local waste disposal
company.
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