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11
Making Calls
Systematic Telephony
Calls in the Queue
G
…
Your system administrator can configure and activate a queue
feature for your telephone in the Comfort Pro. New calls can enter
this queue while you are making a call. The callers in the queue hear
a ringing signal. The number of calls allowed in the queue is set by
the system administrator during system configuration, e.g. 5 calls.
When this number is reached, additional callers hear a busy signal.
The calls in the queue are put through according to their priority
(baby calls, doorway calls, VIP calls, other internal and external
calls); calls in the same category are lined up according to the time
of their arrival.
Calls which have been queued for too long a time are removed;
these callers subsequently also hear the busy signal. The time until
an external call is cleared from a queue is defined by the network
operator. In Germany this is usually two minutes and in other
European countries usually three minutes.
A queue for your telephone can also be administered when it is part
of a user group, and at the same time it has an effect on the for-
warding of calls. For details, please refer to
and
N
Note:
If a queue for your telephone is active, it may be wise to activate call protection.
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