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TEFAL/T-FAL* INTERNATIONAL LIMITED GUARANTEE
: www.tefal.com
This product is repairable by TEFAL/T-FAL*, during and after the guarantee period.
Accessories, consumables and end-user replaceable parts can be purchased, if locally available, as described on the
TEFAL/T-FAL internet site www.tefal.com
The Guarantee**
TEFAL/T-FAL guarantees this product against any manufacturing defect in materials or workmanship during the guarantee period
within those countries*** as stated in the attached country list, starting from the initial date of purchase or delivery date. The
international manufacturer’s guarantee covers all costs related to restoring the proven defective product so that it conforms to its
original specifications, through the repair or replacement of any defective part and the necessary labour. At TEFAL/T-FAL’s choice, an
equivalent or superior replacement product may be provided instead of repairing a defective product. TEFAL/T-FAL’s sole obligation
and your exclusive resolution under this guarantee are limited to such repair or replacement.
Conditions & Exclusions
TEFAL/T-FAL shall not be obliged to repair or replace any product which is not accompanied by a valid proof of purchase. The
product can be taken directly in person or must be adequately packaged and returned, by recorded delivery (or equivalent method
of postage), to a TEFAL/T-FAL authorised service centre. Full address details for each country’s authorised service centres are listed
on TEFAL/T-FAL website (www.tefal.com) or by calling the appropriate consumer Service centre set out in the attached country
list. In order to offer the best possible after-sales service and constantly improve customer satisfaction, TEFAL/T-FAL may send a
satisfaction survey to all customers who have had their product repaired or exchanged in a TEFAL/T-FAL authorised service centre.
This guarantee applies only for products purchased and used for domestic purposes and will not cover any damage which occurs as a
result of misuse, negligence, failure to follow TEFAL/T-FAL instructions, or a modification or unauthorised repair of the product, faulty
packaging by the owner or mishandling by any carrier. It also does not cover normal wear and tear, maintenance or replacement of
consumable parts, or the following:
–
using the wrong type of water or consumable
– mechanical damages, overloading
– ingress of water, dust or insects into the product (excluding appliances with features specifically designed for insects)
– damage as a result of lightning or power surges
– scaling (any de-scaling must be carried out according to the instructions for use)
– accidents including fire, flood, etc
– damage to any glass or porcelain ware in the product
– professional or commercial use
– damages or poor results specifically due to wrong voltage or frequency as stamped on the product ID or specification
Consumer Statutory Rights
This international TEFAL/T-FAL guarantee does not affect the Statutory Rights a consumer may have or those rights that cannot be
excluded or limited, nor rights against the retailer from which the consumer purchased the product. This guarantee gives a consumer
specific legal rights, and the consumer may also have other legal rights which vary from State to State or Country to Country. The
consumer may assert any such rights at his sole discretion.
***Where a product purchased in a listed country and then used in another listed country, the international TEFAL/T-FAL guarantee
duration is the period for the country of usage, even if the product was purchased in a listed country with a longer guarantee
duration. The repair process may require a longer time if the product is not locally sold by TEFAL/T-FAL in the country of usage. If
the product is not repairable in the new country of usage, the international TEFAL/T-FAL guarantee is limited to a replacement by a
similar or alternative product at similar cost, where possible.
*TEFAL household appliances appear under the T-FAL brand in some territories like America and Japan. TEFAL/T-FAL are registered
trademarks of Groupe SEB.
Please keep this document for your reference should you wish to make a claim under the guarantee.
**For Australia only:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
**For India only: Your Tefal product is guaranteed for 2 years. The guarantee covers exclusively the repair of a defective product,
but at TEFAL’s choice, a replacement product may be provided instead of repairing a defective product. It is mandatory that the
consumer, to have his product repaired, has to log a service request on the dedicated Smartphone application TEFAL SERVICE APP
or by calling TEFAL Consumer Care Center at 1860-200-1232, Opening hours Mon-Sat 09 AM to 06 PM. Products returned by
Post will not be covered by the guarantee. As a proof of purchase consumer needs to provide both this stamped guarantee card
and cash memo.