This chapter provides solutions to common issues you might encounter while using your Synology VisualStation.
Why is the frame rate of camera feeds low?
If the frame rate of camera feeds on the Live View page is lower than normal, please try the below suggestions.
• Check the bandwidth of your network equipment, such as routers or switches. You might need to upgrade your
equipment in order to increase network bandwidth and handle camera video feeds.
• Lower image resolution of your cameras. To edit the resolution of cameras, please do the following:
1
Sign in to
Surveillance Station
with a user account with
Manager
privileges.
2
Go to
IP Camera
.
3
Select a camera from the list.
4
Click
Edit
.
5
Go to
Video
tab in the
Camera Settings
page.
Why can’t I save snapshots or download recordings?
Snapshots, recordings, and system logs can be saved to a USB drive. In order to save any of these files, please
make sure a USB drive is connected to your VisualStation.
Troubleshooting
6
11
Chapter
Downloaded from
