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Frequently Asked Questions
Q: What types of file formats does the digital photo frame support?
A: The unit supports JPEG, BMP, MP3, WMA, MPEG-1, Motion- JPEG and MPEG-4 file formats. In
addition the unit has built-in memory of 256 MB so you can store your favorite pictures, music and
videos. Not all the MPEG-4 files can be supported due to the various file formats that exist.
Q: Why are some of my photos not able to be displayed on the viewer?
A: Most digital cameras take and save photos in a JPEG format which allows the digital photo frame to
display the photos. However, some images (for example web page images, scanned images,
Progressive JPEG image, Pixel Dimensions over 7Kx7K, or RAW format photos taken by special
cameras) may not be supported.
Q: There is no picture on the screen?
A: Make sure the flash card is installed properly in the flash card reader. You may have to flip it over.
B: Check that the power adapter is connected properly to the power outlet and DC input on the digital
picture frame.
C: Turn off the Digital Photo Frame and reinsert the memory card properly.
D: Please check to see if you are in the VGA Mode
Q: Can I adjust the colors of the picture?
A: No, all color settings are preset at the factory. But you can adjust the appearance of the pictures by
going into the Setup Menu where you can adjust the Brightness, Contrast, Tint and Color saturation of
the screen which will effect the appearance of the picture.
Q: What is the highest resolution that can be displayed on the screen?
A: The highest resolution that the screen is capable of rendering is 1024 x 768 pixels.
Q: How do I create music files to play on my digital frame?
A: Use a personal computer and a popular audio editing software such as MusicMatch to first convert
your music into MP3 format files. Then you can transfer these MP3 files to a memory card using a
memory card reader. Finally once you have the music files on the memory card simply insert the card
into the card slot of the digital frame and then select your music using the on screen display menu.
Q: Why do some picture files load faster than others?
A: Higher Resolution pictures take more time to load than pictures taken in lower resolutions.
To speed up the loading process, take pictures using a lower resolution setting on your camera.
Q: There is no sound being produced while I am playing my music or video files?
A: The volume setting may be set at zero. Adjust the volume up by using the remote control. The file
format may not be recognized by the unit. Please check to see that the file type is supported. The USB
cable may not be connected properly or the cable may be damaged. Please check the USB
connection and make sure the USB cable is not damaged.
