12
13
LIMITED WARRANTY
TROUBLESHOOTING
* “Security Mode”: If the sensor is covered for more than 90 sec. the faucet will automatically shut off water
flow. To return to normal operation remove any blockage.
** In this case, the water flow will stop anyway after 90 seconds because of the security time.
SOLUTION
CAUSE
INDICATOR
PROBLEM
Replace battery
Low battery.
1. Sensor flashes
continuously
when user’s
hands are within
the sensor’s
range.
No water
coming out
of the faucet:
Increase the range
1. Range is too short.
2. LED in the
sensor does not
flash once when
user’s hands
are within the
sensor’s range.
Decrease the range
2. Range is too long.
The battery must be replaced.
3. Battery is completely used up
4. Unit is in “Security Mode”*
Eliminate cause of reflection.
5. Sensor is picking up reflections from the
washbasin or another object.
Connect the electronic unit
connectors to the solenoid.
1. Connectors between the electronic unit and
solenoid are disconnected.
3. LED in the
sensor flashes
once when
user’s hands
are within the
sensor’s range.
Unscrew solenoid, pull out the
plunger and the spring from
the solenoid and clean them.
Use scale remover material if
needed. When replacing the
plunger, please make sure that
the spring is in vertical position.
2. Debris or scale in solenoid.
Clean the orifice or replace
diaphragm.
3. The central orifice in the diaphragm is
plugged or the diaphragm is torn
Reduce the supply water
pressure.
4. The water supply pressure is higher than
8 bar.
Shut off water supply and
unscrew one of the flexible
pipes in order to reduce the
pressure that blocks the
product.
5. The water supply pressure is under 8 bars
and yet the pressure in the faucet’s body is
higher. This situation could be caused by a
sudden increase in the water supply pressure
that the back check prevents from dropping,
even after water supply pressure drops under
8 bars.
Clean the orifice or replace
diaphragm.
Debris or scale in diaphragm
1. Sensor flashes
once when
user’s hands
are within the
sensor’s range.
Water flow
from spout
does not
stop:
Clean or eliminate case of
interference.
1. Sensor is dirty or covered.**
2. LED in the
sensor does not
flash once when
user’s hands
are within the
sensor’s range.
Decrease the range or eliminate
cause of reflection.
2. Sensor is picking up reflections from the
washbasin or another object.
Remove, clean, re-install
Filter or aerator is clogged
Water flow
diminished
All parts and finishes of the Symmons products are warranted to the original consumer
purchaser to be free from manufacturing defects in material and workmanship for 5 years
Non-Residential or Commercial Applications. Symmons warrants to the original consumer
purchaser/end-user that any Symmons product will be free of defects in material and
workmanship during normal domestic use for the life of your home.
Symmons recommends using a professional plumber for all installation and repair.
During the warranty period, Symmons at its sole option, will provide replacement part(s)
or product (or, if no longer available, a comparable product) to replace those which have
proven defective in materials or workmanship under normal installation, use and service,
FREE OF CHARGE for the time period of 5 years from the date of purchase.
(BATTERIES NOT INCLUDED)
Need Help?
Symmons customer service:
(800) 796-6667, (781) 848-2250
Email: [email protected]
Monday – Friday 7:30 am – 7:00 pm EST
www.symmons.com/service
• Technical help
• Product information
• Warranty policy