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The Symetrix Limited Warranty
By using Symetrix products, the Buyer agrees to be bound by the terms of
this Symetrix Limited Warranty. Buyers should not use Symetrix products
until the terms of this warranty have been read.
What is Covered by this Warranty:
Symetrix, Inc. expressly warrants that the product will be free from defects
in material and workmanship for five (5) years from the date the product is
shipped from the Symetrix factory. Symetrix’ obligations under this warranty
will be limited to repairing, replacing, or partially crediting original purchase
price at Symetrix’ option, the part or parts of the product which prove
defective in material or workmanship within the warranty period provided
that the Buyer gives Symetrix prompt notice of any defect or failure and
satisfactory proof thereof. Symetrix may, at its option, require proof of the
original date of purchase (copy of original authorized Symetrix Dealer’s or
Distributors invoice). Final determination of warranty coverage lies solely
with Symetrix. This Symetrix product is designed and manufactured for
use in professional audio systems and is not intended for other usage.
With respect to products purchased by consumers for personal, family, or
household use,
Symetrix expressly disclaims all implied warranties,
including, but not limited to, warranties of merchantability and fitness
for a particular purpose.
This limited warranty, with all terms, conditions
and disclaimers set forth herein, shall extend to the original purchaser and
anyone who ‑‑purchases the product within the specified warranty period
from an authorized Symetrix Dealer or Distributor. This limited warranty gives
the Buyer certain rights. The Buyer may have additional rights provided by
applicable law.
What is not Covered by this Warranty:
This warranty does not apply to any non‑Symetrix branded hardware
products or any software even if packaged or sold with Symetrix Products.
Symetrix does not authorize any third party, including any dealer or sales
representative, to assume any liability or make any additional warranties or
representation regarding this product information on behalf of Symetrix.
This warranty also does not apply to the following:
1. Damage caused by improper use, care, or maintenance or failure to
follow the instructions contained in the Quick Start Guide or Help File.
2. Symetrix product that has been modified. Symetrix will not perform
repairs on modified units.
3. Symetrix software. Some Symetrix products contain embedded
software or apps and may also be accompanied by control software
intended to be run on a personal computer.
4. Damage caused by accident, abuse, misuse, exposure to liquids, fire,
earthquake, acts of God, or other external causes.
5. Damage caused by improper or unauthorized repair of a unit. Only
Symetrix technicians and Symetrix international distributors are
authorized to repair Symetrix products.
6. Cosmetic damage, including but not limited to scratches and dents,
unless failure has occurred due to a defect in materials or
workmanship within the warranty period.
7. Conditions caused by normal wear and tear or otherwise due to the
normal aging of Symetrix products.
8. Damage caused by use with another product.
9. Product on which any serial number has been removed, altered or defaced.
10. Product that isn’t sold by an authorized Symetrix Dealer or Distributor.
Buyer Responsibilities:
Symetrix recommends the Buyer make backup copies of site files before
having a unit serviced. During service it is possible that the site file will be
erased. In such an event, Symetrix is not responsible for the loss or the time
it takes to reprogram the site file.
Legal Disclaimers and Exclusion of other
Warranties:
The foregoing warranties are in lieu of all other warranties, whether oral,
written, express, implied or statutory. Symetrix, Inc. expressly disclaims
any IMPLIED warranties, including fitness for a particular purpose or
merchantability. Symetrix’ warranty obligation and Buyer’s remedies
hereunder are SOLELY and exclusively as stated herein.
Limitation of Liability:
The total liability of Symetrix on any claim, whether in contract, tort
(including negligence) or otherwise arising out of, connected with, or
resulting from the manufacture, sale, delivery, resale, repair, replacement
or use of any product will not exceed the retail price of the product or
any part thereof which gives rise to the claim. In no event will Symetrix
be liable for any incidental or consequential damages including but not
limited to damage for loss of revenue, cost of capital, claims of Buyers for
service interruptions or failure to supply, and costs and expenses incurred
in connection with labor, overhead, transportation, installation or removal
of products, substitute facilities or supply houses.
Servicing a Symetrix Product:
The remedies set forth herein shall be the Buyer’s sole and exclusive
remedies with respect to any defective product. No repair or replacement
of any product or part thereof will extend the applicable warranty period
for the entire product. The specific warranty for any repair will extend for
a period of 90 days following the repair or the remainder of the warranty
period for the product, whichever is longer.
Residents of the United States may contact the Symetrix Technical
Support Department for a Return Authorization (RA) number and
additional in‑warranty or out‑of‑warranty repair information.
If a Symetrix product requires repair services outside of the United States
please contact the local Symetrix dealer or distributor for instructions on
how to obtain service.
Products may be returned by Buyer only after a Return Authorization
number (RA) has been obtained from Symetrix.
Buyer will prepay
all freight charges to return the product to the Symetrix factory. Symetrix
reserves the right to inspect any products which may be the subject of
any warranty claim before repair or replacement is carried out. Products
repaired under warranty will be returned freight prepaid via commercial
carrier by Symetrix, to any location within the continental United States.
Outside the continental United States, products will be returned freight
collect.
