Symantec 20032623 - Endpoint Protection Small Business Edition, Руководство по внедрению

Страница: 317 / 351

Table 24-1
Checking the connection between the management server and the
client
Solution What to check
You can download and view the troubleshooting file on the
client to verify the communication settings.
See “How to determine whether the client is connected and
protected” on page 318.
See “Viewing the client connection status on the client”
on page 318.
See “Investigating protection problems using the
troubleshooting file on the client” on page 319.
Look on the client to see if
the client connects to the
management server
You can perform several tasks to check the connectivity
between the client and the management server.
■
Ping the management server from the client computer.
See “Using the ping command to test the connectivity
to the management server” on page 320.
■
Use a Web browser on the client computer to connect to
the management server.
Test the connectivity
between the client and the
management server
You should verify that there are no network problems by
checking the following items:
■
Test the connectivity between the client and the
management server first. If the client computer cannot
ping or Telnet to the management server, verify network
connections and services for the client.
■
Check the client's routing path.
■
Check that the management server does not have a
network problem.
■
Check that the Symantec Endpoint Protection firewall
(or any third-party firewall) does not cause any network
problems.
Check for any network
problems
You can use the debug log on the client to determine if the
client has communication problems.
See “Checking the debug log on the client computer”
on page 320.
See “Checking the inbox logs on the management server”
on page 321.
Check the debug logs on the
client
317 Troubleshooting installation and communication problems
Troubleshooting communication problems between the management server and the client