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Service and support solutions

Worldwide service and support

52

Service and support offices

North America

Symantec Corporation
555 International Way
Springfield, OR 97477
U.S.A.

http://www.symantec.com/

Australia and New Zealand

Symantec Australia
Level 2, 1 Julius Avenue
North Ryde, NSW 2113
Sydney
Australia

http://www.symantec.com/region/reg_ap/
+61 (2) 8879-1000
Fax: +61 (2) 8879-1001

Europe, Middle East, and Africa

Symantec Authorized Service Center
Postbus 1029
3600 BA Maarssen
The Netherlands

http://www.symantec.com/region/reg_eu/
+353 (1) 811 8032

Latin America

Symantec Brasil
Market Place Tower
Av. Dr. Chucri Zaidan, 920
12° andar
São Paulo - SP
CEP: 04583-904
Brasil, SA

Portuguese: 
http://www.service.symantec.com/br
Spanish:
http://www.service.symantec.com/mx
Brazil: +55 (11) 5189-6300
Mexico: +52 55 5322 3681 (Mexico DF)
01 800 711 8443 (Interior)

July 20

, 2004

Содержание 10097944 - 10PK NORTON ANTIVIRUS 2004

Страница 1: ...User s Guide...

Страница 2: ...or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Syma...

Страница 3: ...tion features 20 Chapter 3 Getting started Start Norton AntiVirus 24 About the main window 25 Activate your product 28 Turn off Auto Protect temporarily 30 Chapter 4 Responding to emergencies What to...

Страница 4: ...d questions Explore the Symantec service and support Web site 41 How can I find the version number 41 If you need to uninstall 42 Troubleshoot virus and threat protection 43 Troubleshoot LiveUpdate 47...

Страница 5: ...one of the following Windows operating systems 1 Windows 98 Me 1 Windows 2000 1 Windows XP Home or Professional Editions Installation of Norton AntiVirus is not supported on NEC PC98 Windows 95 NT 4...

Страница 6: ...1 VGA video 1 Internet Explorer 5 5 or later Windows Me 1 150 MHz processor 1 64 MB of RAM 1 90 MB of available hard disk space 1 CD ROM or DVD ROM drive 1 VGA video 1 Internet Explorer 5 5 or later W...

Страница 7: ...1 11 1 Datula 1 x 1 PostPet 2 1 2 06 3 0 Unsupported email programs Norton AntiVirus does not support the following email clients 1 IMAP 1 AOL 1 POP3s with Secure Sockets Layer SSL 1 Web based email s...

Страница 8: ...nger version 5 0 or later 1 Windows Messenger versions 4 7 or later 1 MSN Instant Messenger versions 4 6 4 7 6 0 or later Version 5 0 is not supported Before installation See Create Emergency Disks on...

Страница 9: ...o install Norton AntiVirus See If the opening screen does not appear on page 10 1 Do one of the following 2 If you are installing from a CD insert the CD into the CD ROM drive 2 If you downloaded your...

Страница 10: ...e installing on Windows 2000 XP ensure you have 125 MB of available hard disk space 11 Click Next The Installation Progress window tracks the progress of the install and displays the components that a...

Страница 11: ...the Product Registration option on the Help Support menu in Norton AntiVirus or by visiting the Symantec Web site at www symantec com To use the Configuration Wizard 1 In the opening Configuration Wi...

Страница 12: ...ion tasks 13 Click Finish to launch the tasks Read the Readme file The Readme file contains technical tips and information about product changes that occurred after this guide was printed It is instal...

Страница 13: ...es and tasks that you can complete To use online Help 1 At the top of the main window click Help Support Norton AntiVirus Help 2 In the Help window in the left pane select a tab Your options are You c...

Страница 14: ...ad the PDF w If you purchased this product as an electronic download Adobe Reader was not included You must download it from the Adobe Web site To install Adobe Reader from the CD 1 Insert the CD into...

Страница 15: ...rus Encyclopedia as does the Windows Explorer toolbar To access the Web site from the Reports page 1 In the main window under Norton AntiVirus click Reports 2 On the Reports page click View Online Vir...

Страница 16: ...xplorer 2 On the toolbar on the Norton AntiVirus menu click View Virus Encyclopedia This option connects you to the Symantec Security Response Web page from which you can search for information on all...

Страница 17: ...n 1 A list of all of the features in the product 1 A brief description of each feature The feature summary can help you determine which feature to use to solve a problem Read the feature descriptions...

Страница 18: ...threats such as spyware and other files that could put your computer at risk Norton AntiVirus also scans files inside of compressed files Norton AntiVirus continually monitors your computer and protec...

Страница 19: ...nd unknown viruses by analyzing an executable file s structure behavior and other attributes such as programming logic computer instructions and any data that is contained in the file Password protect...

Страница 20: ...s the behavior of outgoing network traffic to establish whether an incoming connection is suspicious Trojan horse detection Detects if a connection is being attempted on a port that is commonly used b...

Страница 21: ...Exploit detection Prevents another computer from exploiting bugs in your computer s software Worms use these bugs to transfer infected files onto your computer Threat level Scans an application for k...

Страница 22: ...Feature summary Norton Internet Worm Protection features 22...

Страница 23: ...It is not usually necessary to open your Symantec product to benefit from the protection features that it provides Automatic features that are set during installation provide you with basic protection...

Страница 24: ...ich it is installed You do not have to start the program to be protected To start Norton AntiVirus 4 Do one of the following 2 On the Windows taskbar click Start Programs Norton AntiVirus Norton AntiV...

Страница 25: ...left side of the main window select the option that you want Your options are Status View the system status of your Norton AntiVirus installation your Security Scanning Features and Norton AntiVirus...

Страница 26: ...ling Norton AntiVirus you may not see the Norton AntiVirus button and menu You might have to restart Windows before the toolbar button appears w You may not be able to access the Norton AntiVirus Wind...

Страница 27: ...an available option Start Norton AntiVirus from the DOS command line If you are working in a DOS window for example writing a script or code you can start Norton AntiVirus while still in DOS To start...

Страница 28: ...the Help menu Activation should take just a few minutes To activate your product from the Activation Needed alert 1 In the alert click Activate Now 2 Click OK 3 On the Activation screen click Next 4...

Страница 29: ...ou will need to log in to your parental control software as an administrator or log in to the Internet through your ISP as an administrator to change your configuration Activate by phone If parental c...

Страница 30: ...activity and want to avoid the warning you can turn off Auto Protect w If you have set a password for Options Norton AntiVirus asks you for the password before you can view or change the settings To t...

Страница 31: ...uto Protect using the Norton Antivirus icon in the Windows system tray 4 In the Windows system tray right click the Norton AntiVirus icon and then do one of the following 2 Check Enable Auto Protect t...

Страница 32: ...Getting started Turn off Auto Protect temporarily 32...

Страница 33: ...ommon problems include 1 Virus threats 1 Trouble restarting your computer 1 Lost or missing files 1 Possible disk damage w If you purchased this product to address any of the problems listed above rea...

Страница 34: ...several possible resolutions to the problem Resolution Action Fix infection Removes the virus from the file or if the threat is a worm or Trojan horse deletes the file Quarantine infection Makes the f...

Страница 35: ...ns QuickScan automatically checks for infections that have processes running in memory or infections that are referenced by start up files and folders If that does not work read the information in the...

Страница 36: ...d malicious code along with descriptions You must be connected to the Internet to look up viruses To look up viruses 1 On the left side of the main window under Norton AntiVirus click Reports 2 In the...

Страница 37: ...mputer To start from the CD and scan for viruses 1 Insert the CD into the CD ROM drive 2 Restart your computer Your computer displays the following information 2 1 Boot from Hard Drive 2 2 Boot from C...

Страница 38: ...Install Scanner but you can connect to the Internet go to http security symantec com and run virus detection from the Symantec Security Check Web site Once the virus has been repaired delete the insta...

Страница 39: ...another computer or go to http www symantec com techsupp ebd html and download the Emergency Disk program Follow the instructions included in the download to create the Emergency Disks Alternatively y...

Страница 40: ...start your computer and scan for viruses or run DOS based recovery utilities To use Emergency Disks 1 Insert Emergency Disk 1 into drive A and then restart your computer The Emergency program runs in...

Страница 41: ...ls Knowledge Base articles and virus removal tools To explore the Symantec service and support Web site 1 On the Internet go to www symantec com techsupp 2 Follow the links to the information that you...

Страница 42: ...Frequently asked questions If you need to uninstall 42 If you need to uninstall See Use online Help on page 13 Instructions for uninstalling are available in the online Help...

Страница 43: ...arts in safe mode if the previous shutdown did not complete successfully For example you may have turned off the power without choosing Shut Down on the Windows Start menu To restart Windows 1 On the...

Страница 44: ...the main window click Options If a menu appears click Norton AntiVirus 2 In the Options window under System click Manual Scan 3 Under Which file types to scan for viruses click Comprehensive file sca...

Страница 45: ...delete the infected file Why am I unable to receive email messages If you are using a firewall it may block access to the Internet features of Norton AntiVirus and prevent receipt of Email messages Yo...

Страница 46: ...atically disconnect after sending and receiving email messages To resolve this issue turn off this option within your email client Consult your email client manual for instructions on how to do this I...

Страница 47: ...at you need What if I run LiveUpdate on an internal network If you run LiveUpdate on a computer that is connected to a network that is behind a company firewall your network administrator might set up...

Страница 48: ...Frequently asked questions Troubleshoot LiveUpdate 48...

Страница 49: ...opriate Web site listed in the sections that follow If you received this product when you purchased your computer your computer manufacturer may be responsible for providing your support Customer serv...

Страница 50: ...ered customers Find the phone number for your product at the Service Support Web site You ll be led through the online options first and then to the telephone contact options Support for old and disco...

Страница 51: ...ge Simply follow the instructions on the screen Worldwide service and support Technical support and customer service solutions vary by country For Symantec and International Partner locations outside...

Страница 52: ...ntec com region reg_ap 61 2 8879 1000 Fax 61 2 8879 1001 Europe Middle East and Africa Symantec Authorized Service Center Postbus 1029 3600 BA Maarssen The Netherlands http www symantec com region reg...

Страница 53: ...oad 43 C CD ROM drive starting from 37 checking for version number 41 computer emergency procedures 33 Configuration Wizard features 11 using 11 creating Emergency Disks 39 D description of product fe...

Страница 54: ...activation 29 post install tasks 11 problems activation 28 troubleshooting LiveUpdate 47 troubleshooting virus and threat protection 43 R removing other antivirus programs 8 previous copies of your p...

Страница 55: ...veUpdate 47 U uninstalling 42 other antivirus programs 8 9 previous copies of your product 8 unknown viruses 19 updating from Symantec Web site 47 protection 47 User s Guide PDF on CD 14 opening 14 V...

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