Symantec 10097944 - 10PK NORTON ANTIVIRUS 2004, Руководство пользователя, Страница: 35 / 55

Responding to emergencies
If Norton AntiVirus cannot repair a file
35
See “Use online
Help” on page 13.
The online Help contains more information about this
feature.
If Norton AntiVirus cannot repair a file
One of the most common reasons that Norton AntiVirus
cannot automatically repair an infected file is that you do
not have the most up-to-date virus definitions. Before
running LiveUpdate to update your virus definitions,
ensure that QuickScan is turned on (it is turned on by
default). After LiveUpdate updates your virus definitions,
QuickScan automatically checks for infections that have
processes running in memory or infections that are
referenced by start-up files and folders.
If that does not work, read the information in the report
window to identify the types of files that cannot be
repaired, and then depending on the file type, take one of
the following actions:
File type Action
Infected files with .exe,
.doc, .dot, or .xls file
name extensions (any file
can be infected) Use the Repair Wizard to
solve the problem.
For more information, see
the online Help. See
“Use
online Help” on page 13.
Hard disk master boot
record, boot record, or
system files (such as IO.SYS
or MSDOS.SYS) and floppy
disk boot record and
system files Replace using your
operating system disks.